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CRM 4.0 Advanced Find email content RRS feed

  • Question

  • A user came to me today and asked "how do I search for an email that is in a Queue that has a specific word in the body of the email?"

    I said "that's easy" or at least that's what I thought until I opened up the Advanced Find window and proceeded to look for the email body field.

    It would appear that that is the only thing you cannot search for!!

     

    So after searching Google and technet for the last couple of hours, I am here and hoping someone will be able to answer my question or at least point me in the right direction.

     

    I look forward to hearing from anyone on this matter,

     

    Paul

    Wednesday, March 19, 2008 5:41 PM

Answers

  • Hi.

     

    The Email body is the Description Field.

    Use description Contains "[ Word ]".

     

    Cheers,

    Adi

     

    Wednesday, March 19, 2008 6:45 PM

All replies

  • Hi.

     

    The Email body is the Description Field.

    Use description Contains "[ Word ]".

     

    Cheers,

    Adi

     

    Wednesday, March 19, 2008 6:45 PM
  • Perfect, thanks Adi.

     

    Wednesday, March 19, 2008 8:26 PM
  • Hi,

    I aslo have the same requirement but I unable to get email body's into the descirption field (i.e. configured in the particular workflow).

    I unale to add the description column in the advanced find "Add columns" option.

    is there any option to export all workflows related email body's

    Plese help me in this regard.

    Regards,

    prasanth.

    Wednesday, June 22, 2011 8:36 AM
  • Prasanth, Please create a new Forum post for this topic as this will get you the fastest reponse and reward the user who has taken the time to repond to you

     

    Tony

    Wednesday, June 22, 2011 11:35 AM
  • Hi Tony,

    Thanks for your reply. Anyway we completed this task manually.

    Friday, September 30, 2011 6:58 AM