Answered by:
Windows 7 Build 7601 - This Copy Of Windows Is Not Genuine

Question
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Hello
I realise this seems to be a regular question on here but as everyone looks to have been given individual responses depending on their MGAdiog checks I thought I'd post mine too.
The copy of Windows is genuine (or at least I would hope so) as the PC was purchased from a major high street retailer here in the UK (Curry's) roughly just over a year ago. If this can't be sorted I'll be bringing it back to them but I thought I'd ask you guys first.
As everyone else seems to be posting diog check's I post mine too below. Any help on this would be great as I'm losing the will to live at the moment with this....
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {38891F68-7625-4AC2-92B6-E220D9896043}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{38891F68-7625-4AC2-92B6-E220D9896043}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-94427730-1887137041-3623585000</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>3A483F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>7DC754583613F7C</Val><Hash>liqwbw1pfnZeMAGjflYTSykeGNs=</Hash><Pid>70160-OEM-5695827-77829</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 6:14:2013 09:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAeqi+7Kg3fsoGZFgY2jSgDcANXF0=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1139
FACP ACRSYS FACP1139
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1139
ASF! LEGEND I865PASF
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1139
SSDT DpgPmm CpuPmFriday, June 14, 2013 8:44 AM
Answers
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Hi Noel, thank you for the reply but I think I have sorted it myself.
There was a 'critical' windows update around the middle of May on this pc so I restored it back to the point before that. I also uninstalled AVG because I had a feeling this might be something to do with it as I installed it around the same time (probably way off the mark on that). I then checked the validation on WGA before doing anything else and it showed that everything was fine and validated W7 for me. Now when I click on Start - right click computer - properties...it shows that Windows is activated along with a product key where-as before it wasn't showing anything.
There were quite a few W/U's to run after the restore yesterday so I created a restore point before installing them as I've read on a few places it could've been something to do with a SP1 update and installed the updates. Everything was fine after that so I then installed another AV.
The pc was on all day yesterday and so far so good...I still have the product key on the system screen and I haven't had any warnings...yet.
If you think I should still run with what you've told me above I'll do it but I just thought I'd explain what has happened and what I done so you can get an overview and that I don't waste your time.
If you think I should run the above please let me know if, if not thank you for getting back to me and offering your help.
Cheers, Steve
- Proposed as answer by Noel D PatonModerator Wednesday, June 19, 2013 8:03 AM
- Marked as answer by Noel D PatonModerator Saturday, June 29, 2013 7:21 PM
Saturday, June 15, 2013 11:47 AM
All replies
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Please open an Elevated (Administrator) Command Prompt window and use the following
commands....net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
Copy and paste the output to your reply
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Friday, June 14, 2013 8:43 PMModerator -
Hi Noel, thank you for the reply but I think I have sorted it myself.
There was a 'critical' windows update around the middle of May on this pc so I restored it back to the point before that. I also uninstalled AVG because I had a feeling this might be something to do with it as I installed it around the same time (probably way off the mark on that). I then checked the validation on WGA before doing anything else and it showed that everything was fine and validated W7 for me. Now when I click on Start - right click computer - properties...it shows that Windows is activated along with a product key where-as before it wasn't showing anything.
There were quite a few W/U's to run after the restore yesterday so I created a restore point before installing them as I've read on a few places it could've been something to do with a SP1 update and installed the updates. Everything was fine after that so I then installed another AV.
The pc was on all day yesterday and so far so good...I still have the product key on the system screen and I haven't had any warnings...yet.
If you think I should still run with what you've told me above I'll do it but I just thought I'd explain what has happened and what I done so you can get an overview and that I don't waste your time.
If you think I should run the above please let me know if, if not thank you for getting back to me and offering your help.
Cheers, Steve
- Proposed as answer by Noel D PatonModerator Wednesday, June 19, 2013 8:03 AM
- Marked as answer by Noel D PatonModerator Saturday, June 29, 2013 7:21 PM
Saturday, June 15, 2013 11:47 AM -
please post a new diagnostic for verificationSaturday, June 15, 2013 2:21 PMAnswerer
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Thanks. Sorry for the late reply as I was away for a couple of days. Here's the latest MGA Diag report. I've had to edit it slightly by modifying the links to Microsoft under licensing info towards to bottom as the forum wouldn't let me post a reply with the links. All I've done is take the http out, the rest is exactly as the MGA Diag report produced.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B7529E54-616A-4DBC-8EFB-3768208819A1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B7529E54-616A-4DBC-8EFB-3768208819A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-94427730-1887137041-3623585000</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>3A483F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>7DC754583613F7C</Val><Hash>liqwbw1pfnZeMAGjflYTSykeGNs=</Hash><Pid>70160-OEM-5695827-77829</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3412010
Installation ID: 007620337196376083706422844353163024215141918625195805
Processor Certificate URL: go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: go.microsoft.com/fwlink/?LinkID=88338
Use License URL: go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 18/06/2013 14:15:12Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:14:2013 09:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAeqi+7Kg3fsoGZFgY2jSgDcANXF0=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1139
FACP ACRSYS FACP1139
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1139
ASF! LEGEND I865PASF
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB1139
SSDT DpgPmm CpuPm
- Edited by S I Mitchell Tuesday, June 18, 2013 1:27 PM
Tuesday, June 18, 2013 1:23 PM -
That looks fine to me, now :)
Good luck
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.Tuesday, June 18, 2013 4:53 PMModerator -
That's great, thank you Noel :)Wednesday, June 19, 2013 7:55 PM