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Windows 7 Build 7601 - This Copy Of Windows Is Not Genuine RRS feed

  • Question

  • Hello

    I realise this seems to be a regular question on here but as everyone looks to have been given individual responses depending on their MGAdiog checks I thought I'd post mine too.

    The copy of Windows is genuine (or at least I would hope so) as the PC was purchased from a major high street retailer here in the UK (Curry's) roughly just over a year ago. If this can't be sorted I'll be bringing it back to them but I thought I'd ask you guys first.

    As everyone else seems to be posting diog check's I post mine too below. Any help on this would be great as I'm losing the will to live at the moment with this....

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {38891F68-7625-4AC2-92B6-E220D9896043}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38891F68-7625-4AC2-92B6-E220D9896043}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-94427730-1887137041-3623585000</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>3A483F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>7DC754583613F7C</Val><Hash>liqwbw1pfnZeMAGjflYTSykeGNs=</Hash><Pid>70160-OEM-5695827-77829</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 6:14:2013 09:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAeqi+7Kg3fsoGZFgY2jSgDcANXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

    Friday, June 14, 2013 8:44 AM

Answers

  • Hi Noel, thank you for the reply but I think I have sorted it myself.

    There was a 'critical' windows update around the middle of May on this pc so I restored it back to the point before that. I also uninstalled AVG because I had a feeling this might be something to do with it as I installed it around the same time (probably way off the mark on that). I then checked the validation on WGA before doing anything else and it showed that everything was fine and validated W7 for me. Now when I click on Start - right click computer - properties...it shows that Windows is activated along with a product key where-as before it wasn't showing anything. 

    There were quite a few W/U's to run after the restore yesterday so I created a restore point before installing them as I've read on a few places it could've been something to do with a SP1 update and installed the updates. Everything was fine after that so I then installed another AV.

    The pc was on all day yesterday and so far so good...I still have the product key on the system screen and I haven't had any warnings...yet.

    If you think I should still run with what you've told me above I'll do it but I just thought I'd explain what has happened and what I done so you can get an overview and that I don't waste your time.

    If you think I should run the above please let me know if, if not thank you for getting back to me and offering your help.

    Cheers, Steve

    Saturday, June 15, 2013 11:47 AM

All replies

  • Please open an Elevated (Administrator) Command Prompt window and use the following
    commands....

     

    net start sppsvc

    sc qc sppsvc

    sc queryex sppsvc

    sc qprivs sppsvc

    sc qsidtype sppsvc

    sc sdshow sppsvc

     

    Copy and paste the output to your reply


      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, June 14, 2013 8:43 PM
    Moderator
  • Hi Noel, thank you for the reply but I think I have sorted it myself.

    There was a 'critical' windows update around the middle of May on this pc so I restored it back to the point before that. I also uninstalled AVG because I had a feeling this might be something to do with it as I installed it around the same time (probably way off the mark on that). I then checked the validation on WGA before doing anything else and it showed that everything was fine and validated W7 for me. Now when I click on Start - right click computer - properties...it shows that Windows is activated along with a product key where-as before it wasn't showing anything. 

    There were quite a few W/U's to run after the restore yesterday so I created a restore point before installing them as I've read on a few places it could've been something to do with a SP1 update and installed the updates. Everything was fine after that so I then installed another AV.

    The pc was on all day yesterday and so far so good...I still have the product key on the system screen and I haven't had any warnings...yet.

    If you think I should still run with what you've told me above I'll do it but I just thought I'd explain what has happened and what I done so you can get an overview and that I don't waste your time.

    If you think I should run the above please let me know if, if not thank you for getting back to me and offering your help.

    Cheers, Steve

    Saturday, June 15, 2013 11:47 AM
  • please post a new diagnostic for verification
    Saturday, June 15, 2013 2:21 PM
    Answerer
  • Thanks. Sorry for the late reply as I was away for a couple of days. Here's the latest MGA Diag report. I've had to edit it slightly by modifying the links to Microsoft under licensing info towards to bottom as the forum wouldn't let me post a reply with the links. All I've done is take the http out, the rest is exactly as the MGA Diag report produced.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B7529E54-616A-4DBC-8EFB-3768208819A1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B7529E54-616A-4DBC-8EFB-3768208819A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-94427730-1887137041-3623585000</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>3A483F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>7DC754583613F7C</Val><Hash>liqwbw1pfnZeMAGjflYTSykeGNs=</Hash><Pid>70160-OEM-5695827-77829</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3412010
    Installation ID: 007620337196376083706422844353163024215141918625195805
    Processor Certificate URL: go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL:  go.microsoft.com/fwlink/?LinkID=88338
    Use License URL: go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 18/06/2013 14:15:12

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:14:2013 09:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAeqi+7Kg3fsoGZFgY2jSgDcANXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm



    Tuesday, June 18, 2013 1:23 PM
  • That looks fine to me, now :)

    Good luck


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, June 18, 2013 4:53 PM
    Moderator
  • That's great, thank you Noel :)
    Wednesday, June 19, 2013 7:55 PM