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audio-video service fails to start RRS feed

  • Question

  • I have recently installed ocs 2007 but cannot get the audio-video service to start. I am getting the following error in the app log..

    Event Type: Error
    Event Source: Audio-Video MCU Service
    Event Category: None
    Event ID: 0
    Date:  23/07/2007
    Time:  12:30:30
    User:  N/A
    Computer: OCS2007
    Description:
    Service cannot be started. Microsoft.Rtc.Internal.Wmi.NoCorrespondingMsftSipMcuSettingFoundException: No corresponding MSFT_SIPMCUSetting for service DN 'CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie'.
       at Microsoft.Rtc.Internal.Wmi.WmiConsumer.get_Msft_SipMcuSetting()
       at Microsoft.Rtc.Server.McuInfrastructure.WmiConfigurationProvider..ctor(IDictionary`2 args)
       at Microsoft.Rtc.Server.McuInfrastructure.LsServiceProvider.GetConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.LsServiceProvider.GetMcuCccpConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.ServiceProvider.get_McuCccpConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.ServiceProvider.GetService(Type interfaceType)
       at Microsoft.Rtc.Server.McuInfrastructure.RootServiceProvider.GetService[T]()
       at Microsoft.Rtc.Server.McuInfrastructure.LsMonitorProvider.CreateNotifier()
       at Microsoft.Rtc.Server.McuInfrastructure.ServiceMonitor.OnStart(String[] args)
       at System.ServiceProcess.Se...

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    Alos when I run a diag trace I get the following errors in the ocswmi log..

     

    <LDAP://CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie>
    TL_ERROR(TF_COMPONENT) [0]0250.0F14::07/23/2007-11:42:35.898.00000083 ((Shared),GetADObjectByDNPath:184.idx(685))GetADObjectFromLDAPPath() failed!  hr = 8240(ERROR_DS_NO_SUCH_OBJECT)
    TL_ERROR(TF_COMPONENT) [0]0250.0F14::07/23/2007-11:42:35.898.00000084 (LcsWMI,RetrieveEntry:1208.idx(5990))MSFT_SIPMCUSetting, 8240(ERROR_DS_NO_SUCH_OBJECT), GetADObjectByDNPath failed for 'CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie'
    TL_ERROR(TF_COMPONENT) [0]0250.0F14::07/23/2007-11:42:35.898.00000085 (LcsWMI,ExecQueryForInstanceIDAndDN:1208.idx(3064))MSFT_SIPMCUSetting, 8240(ERROR_DS_NO_SUCH_OBJECT), RetrieveEntry failed for 'CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie' - escaped: 'CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie
    TL_ERROR(TF_COMPONENT) [0]0250.0F14::07/23/2007-11:42:35.898.00000086 (LcsWMI,ExecQueryServerSettingAd:1208.idx(1868))MSFT_SIPMCUSetting, 8240(ERROR_DS_NO_SUCH_OBJECT), ExecQueryForInstanceIDAndDN failed for CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie
    TL_ERROR(TF_COMPONENT) [0]0250.0F14::07/23/2007-11:42:35.898.00000087 (LcsWMI,CLcStoreAd::ExecQuery:1208.idx(479))( 009CA294 ) MSFT_SIPMCUSetting, 8240(ERROR_DS_NO_SUCH_OBJECT), CustomExecQueryAd failed
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.00000088 (LcsWMI,CLcWmiBase::ExecQuery:45.idx(474))( 009CB7EC ) Query: 'select * from MSFT_SIPMCUSetting where MCUDN = "CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie"'
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.00000089 (LcsWMI,GetWhereClause:45.idx(1626))exit - S_OK, MCUDN = CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.0000008a (LcsWMI,GetStore:45.idx(1267))MSFT_SIPMCUSetting, store: AD
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.0000008b ((Shared),NLcAdminCoreLib::CCriticalSection::Enter:164.idx(118))( 009CC850 ) ::EnterCriticalSection succeeded. EnterCount:1, Owner Thread ID: 1104
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.0000008c ((Shared),NLcAdminCoreLib::CCriticalSection::Leave:164.idx(171))( 009CC850 ) ::LeaveCriticalSection succeeded. EnterCount:0, Owner Thread ID: 0
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.0000008d ((Shared),LegthOfEscapedString:184.idx(4259))enter - string: CN=LS AV MCU,CN=Microsoft,CN=OCS2007,CN=Computers,DC=brandon,DC=ie
    TL_INFO(TF_COMPONENT) [0]0250.0450::07/23/2007-11:42:39.352.0000008e ((Shared),LegthOfEscapedString:184.idx(4310))enter - string length in escaped form: 66

     

    Any help greatly appreciated

     

    Thanks

    Patrick

    Monday, July 23, 2007 12:09 PM

Answers

  • I had the beta version of ocs2007 installed. When I uninstalled the software and removed all referecnce in AD and the forest to ocs using the cmd lcscmd and then installed the RTM version everything worked successfully

     

    Friday, January 11, 2008 4:20 PM

All replies

  • Hi Patrick,

    Can you update this post? Is this still an issue with the RTM version?

     

    Wednesday, September 19, 2007 6:33 PM
  • Yes, this is still an issue. I've recently installed OCS 2007 and have the same problem trying to start A/V conferencing server.  The event log shows the following error:

    Service cannot be started. Microsoft.Rtc.Internal.Wmi.NoCorrespondingMsftSipMcuSettingFoundException: No corresponding MSFT_SIPMCUSetting for service DN 'CN=LS AV MCU,CN=Microsoft,CN=SOKRATES,CN=Computers,DC=std,DC=labdomain,DC=se'.
       at Microsoft.Rtc.Internal.Wmi.WmiConsumer.get_Msft_SipMcuSetting()
       at Microsoft.Rtc.Server.McuInfrastructure.WmiConfigurationProvider..ctor(IDictionary`2 args)
       at Microsoft.Rtc.Server.McuInfrastructure.LsServiceProvider.GetConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.LsServiceProvider.GetMcuCccpConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.ServiceProvider.get_McuCccpConfigurationProvider()
       at Microsoft.Rtc.Server.McuInfrastructure.ServiceProvider.GetService(Type interfaceType)
       at Microsoft.Rtc.Server.McuInfrastructure.RootServiceProvider.GetService[T]()
       at Microsoft.Rtc.Server.McuInfrastructure.LsMonitorProvider.CreateNotifier()
       at Microsoft.Rtc.Server.McuInfrastructure.ServiceMonitor.<>c__DisplayClass3.<OnStart>b__1()
       at Mi...

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    In the deployment log I get errorcode 0xC3EC796C.

    Anyone got an idea on how to solve this issue? I'm not really happy with the solution other has "came up with" = reinstall OCS from scratch.

    With best regards - Peter Olsson
    Thursday, November 8, 2007 11:14 AM
  • I had the beta version of ocs2007 installed. When I uninstalled the software and removed all referecnce in AD and the forest to ocs using the cmd lcscmd and then installed the RTM version everything worked successfully

     

    Friday, January 11, 2008 4:20 PM