GetAndConfirm deny three times - transfer? RRS feed

  • Question

  • Hi - I need to find a way to perform some logic if during a GetAndConfirm activity, the caller denies recognition three times or more, is this possible?

    For example - if the IVR asks a question, and then attempts to confirm: "You said {0}. Is that correct?" - and the caller answers "No".. the caller then gets asked again and tries to answer again, and again denies the confirmation.  After three successive times of the caller denying the confirmation, I want to do something special, such as transferring the call to a live agent or something.

    Possible?  If so, how - any examples out there I seem to be missing?

    Tuesday, August 17, 2010 11:26 PM

All replies

  • If you add a handler for the TurnStarting event, you can count how many attempts were made and take action accordingly when your threshold is hit.
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    Wednesday, August 18, 2010 3:40 PM