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Bought Windows7 Direct from Microsoft. Now getting error Windows is not genuine. Build 7600 RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****
    Windows Product Key Hash: WnNBe/ZDdUVqf7NLUtllD6tXSaU=
    Windows Product ID: 00359-911-5243824-85123
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {1745FCA9-3019-4898-8E8A-E2E9604CAC38}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1745FCA9-3019-4898-8E8A-E2E9604CAC38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VCGXT</PKey><PID>00359-911-5243824-85123</PID><PIDType>5</PIDType><SID>S-1-5-21-1172160931-3207215-1736225494</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXC061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date></BIOS><HWID>57BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8419031A80475B0</Val><Hash>uXZE/4xY+PQ/AY+rrb3xLdww9r4=</Hash><Pid>81602-OEM-6872865-80171</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-524382-01-1033-7600.0000-2472011
    Installation ID: 002094484911081831468105307521290273126570622790131366
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VCGXT
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/4/2011 2:28:53 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2011 14:27
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqiewWy1QkseJzodVGiyMyL6KoU=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   B8K    
      FACP DELL   B8K    
      HPET DELL   B8K    
      BOOT DELL   B8K    
      MCFG DELL   B8K    
      SSDT DELL st_ex
      DUMY DELL   B8K    
      SLIC DELL   B8K    
    Sunday, September 4, 2011 7:38 PM

Answers

All replies

  • It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    Users are reporting this:

    Call: 866-530-6364

     

    Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.

     

    If you try this let us know the results.

    Additional info.

    Microsoft Support Contact Information:

    http://support.microsoft.com/contactus/?ws=support

    General Microsoft contact site: http://support.microsoft.com/contactus#tab0

    1-800-642-7676 (1-800-MICROSOFT)

    Contact the Microsoft store:

    US: http://www.store.microsoft.com/Help/Contact-Us

    1-877-696-7786

    Canada: https://www.microsoftstore.ca/shop/en-CA/Contact-Us

    Sunday, September 4, 2011 7:47 PM
    Answerer
  • Following the below previously printed information. I was able to call Microsoft and they also issued a new product key.

    Apparently they are getting lots of calls on this topic.

     

    It appears that digital river systems somehow are indicating that some users requested refunds "which as far as I know is not correct" and information sent

    to microsoft on this is causing the problem.

     

    I purchased a windows 7 upgrade from digital river via school discount about the time windows 7 first came out.. It has been running fine until

    Yesturday when this problem started.

     

    below is previous data that worked for me:

    Sign In to Vote
     

    It seems Microsoft is having a problem with their servers. Looks like it involves downloads from the Microsoft store and Digital River.

    Users are reporting this:

    Call: 866-530-6364

     

    Explain you're getting the No Longer Genuine message. Rep reported that it seems a lot of keys have been blocked due to them being refunded on MS's side, but not on the user's side. He issued me a new key (he cannot email it or update your account) and I retried the activation and it worked.

     

     


    James Prentice
    Sunday, September 4, 2011 8:00 PM
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:42 PM
    Wednesday, September 7, 2011 9:42 PM