Hello Larry,
The Microsoft Publisher 2002 installed on your computer needs to be activated. Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @: http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below. The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.
There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:
For Microsoft Office 2007, follow these steps:
1) Start any office program.
2) In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.
3) Click “Submit” to send your information to the Microsoft licensing servers.
NOTE: When your information is validated, the “Activation Complete” page appears. Then, you can use the Office programs. You will not have to activate Office in the future.
4) Click “Finish”
Please follow the below guidance for telephone activation for your version of Office:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following site for activation and registration centers for Microsoft products: http://support.microsoft.com/kb/326851 . The KB article will provide numbers to call for activating Microsoft products. Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us .
Thank you,
Stephen Holm, MS
Validation Incomplete
