Answered by:
Validation Incomplete

Question
-
Hello,
I was trying to complete a free download from Microsoft. I was not able to pass the validation. Message indicates issue with Publisher. I re-installed from CD. No help. MGA result below.
I know all my software is genuine.
Please advise.
Thanks
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 55274-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {FC95DA30-C000-4DE3-AD4D-E8B869E94F81}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FC95DA30-C000-4DE3-AD4D-E8B869E94F81}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1644491937-1604221776-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4550 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20030127000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F75F3BE701842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>2034239EEAB23D0</Val><Hash>LivBrvPgwfAeMvW9v9N117Xo+Jw=</Hash><Pid>54186-OEM-1792835-54792</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>75F95986E757D70</Val><Hash>zP4it5ivSUm+0ugXiikEFIP0chs=</Hash><Pid>54197-OEM-1692656-96792</Pid><PidType>4</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>8D559CE670C043C</Val><Hash>0S2jCJdebIhCd2mAj1BkY9IGUMA=</Hash><Pid>72085-542-3857946-55428</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults>Friday, December 28, 2007 4:21 AM
Answers
-
Hello Larry,
The Microsoft Publisher 2002 installed on your computer needs to be activated. Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @: http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below. The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.
There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:
For Microsoft Office 2007, follow these steps:1) Start any office program.
2) In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.
3) Click “Submit” to send your information to the Microsoft licensing servers.
NOTE: When your information is validated, the “Activation Complete” page appears. Then, you can use the Office programs. You will not have to activate Office in the future.
4) Click “Finish”
Please follow the below guidance for telephone activation for your version of Office:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following site for activation and registration centers for Microsoft products: http://support.microsoft.com/kb/326851 . The KB article will provide numbers to call for activating Microsoft products. Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us .
Thank you,
Stephen Holm, MS
Monday, December 31, 2007 11:59 PM
All replies
-
Check out this post about half way down you will see the fix from a sr. tech at Microsoft I used the fix and it worked great.
http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=905466&SiteID=25
Friday, December 28, 2007 5:05 AM -
Larry Speirs,
The mgadiag report is showing that your XP Pro, your Office XP Pro, and your Visio Pro 2003 are all activated and Genuine!
However, the Not Activated 101 Status is showing for your Publisher 2002. Have you tried starting MS Publisher 2002 and activating? If so are you seeing any error messages?
Friday, December 28, 2007 5:31 PM -
Good Morning Dan,
When I checked Publisher it was activated. I even removed Publisher and re-installed, but got the same results.
Finally I just removed Publisher and did the download. So the work around worked, but sadly no problem solving completed to solution. Oh well.
Thanks
Larry
Saturday, December 29, 2007 2:09 PM -
Larry,
It sounds like this MS KB article may apply to your situation with Publisher: http://support.microsoft.com/kb/903275/en-us, especially the Method 2 section.
Try it and let us know!
Saturday, December 29, 2007 3:00 PM -
Hello Larry,
The Microsoft Publisher 2002 installed on your computer needs to be activated. Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @: http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below. The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.
There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:
For Microsoft Office 2007, follow these steps:1) Start any office program.
2) In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.
3) Click “Submit” to send your information to the Microsoft licensing servers.
NOTE: When your information is validated, the “Activation Complete” page appears. Then, you can use the Office programs. You will not have to activate Office in the future.
4) Click “Finish”
Please follow the below guidance for telephone activation for your version of Office:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following site for activation and registration centers for Microsoft products: http://support.microsoft.com/kb/326851 . The KB article will provide numbers to call for activating Microsoft products. Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us .
Thank you,
Stephen Holm, MS
Monday, December 31, 2007 11:59 PM