locked
MS Office 2007 Validation RRS feed

  • Question

  •  

    Hi,

     

    I found out that I supposedly don't have a genuine version of Office as it failed the validation on the website while trying to get some templates. I browsed through the forum and found that the problem maybe due to the trial version having been pre-installed. Now, I would like to find out how to uninstall the trial version without going through the registry?

     

    I have a MS Office trial link on my desktop and it opens up Activation Assistant for the MS Office 2007 suite. Immediately after I got my laptop I basically went there and instead of using the trial version, I activated the MS Office 2007 I have and I am more than sure the copy I have is genuine - mainly because I got it through my university. The problem now is that what I have fails the validation test. So, I would like to uninstall the trial version. How do I do that? Should I go to the control panel and under add/remove programs, remove the Activation Assistant for MS Office 2007 suites or is that not the way to uninstall the trial version? I really would not want to go through any methods involving changes to the registry! There aren't any other MS Office Trial Version option on the list.

     

    I also have two more questions about MS Office Word.

    1. I had this feature that would let me save a file as a .pdf file without having to download any add-ins. (I am not sure if it matters but I have the Adobe suite installed as well.) But one fine day, that option decided to disappear and instead under the save as option, it tells me to go find add-ins to save the document in another format. Could this be perhaps due to the two versions of MS Office?

    2. Whenever I open a file from my Documents folder, the first few tries the MS Word starts up but it pops up a message informing me that the file is not found. Then I would have to open the file from Word itself. This is very inconvenient and again, I suspect this is due to the two versions. If not, do advise me further on how to solve these.

     

    I have pasted here the Diagnostic Report just so you can double check.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7BCYH-FV3HT-JGD4F
    Windows Product Key Hash: hSTJhTuhiw/so5KQvrZSGnP42ak=
    Windows Product ID: 89576-OEM-7332141-00029
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CBAEE505-BDDB-4CFD-9315-98B3DFBC796B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CBAEE505-BDDB-4CFD-9315-98B3DFBC796B}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JGD4F</PKey><PID>89576-OEM-7332141-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-3846933707-3104635303-2179661458</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 6292 </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3204</Version><SMBIOSVersion major="2" minor="4"/><Date>20070623000000.000000+000</Date></BIOS><HWID>CB323507018400EA</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>4BA436696CF8F77</Val><Hash>/w/V4gdxzFciyXMzo7yVEM61lX0=</Hash><Pid>81607-955-0099262-64257</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Would really appreciate a prompt reply!

     

    Thanks!

    --NV

    Saturday, November 24, 2007 2:21 AM

Answers

  •  

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, January 8, 2008 8:38 PM