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Cannot Install Updates RRS feed

  • Question

  • Greetings. Updates will download but they will not install, even on restart.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: KfcI5khgp64AN8j/555fV3BUBFM=
    Windows Product ID: 55277-OEM-2111907-00131
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {310DE42D-652E-43EA-ADAB-E19E01114EAB}
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{310DE42D-652E-43EA-ADAB-E19E01114EAB}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-M2CD8</PKey><PID>55277-OEM-2111907-00131</PID><PIDType>2</PIDType><SID>S-1-5-21-2243594627-468222031-3824336202</SID><SYSTEM><Manufacturer>Time Computers</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20031014000000.000000+000</Date><SLPBIOS>Time Computers ,Time Computer</SLPBIOS></BIOS><HWID>8BF23A570184B13B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Time Computers</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    -----

    Visit Diag website:
    All passed!

    -----

    PROBLEM:

    Failed Updates
    For help installing an update successfully, see the solution under each problem description.

     
    Problem: End User License Agreement (EULA) Not Accepted
    Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.
     
    Problem: Not Enough Disk Space
    Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.
     
    Problem: Automatic Updates is currently installing updates
    Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
    Note: To view Automatic Updates progress, click the updating icon in your System Tray.
     
    Problem: Please check your update history for a description.
     
    Problem: A problem on your computer is preventing updates from being downloaded or installed
    Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem.

    Microsoft Windows XP
    816093: Security Update Microsoft Virtual Machine (Microsoft VM)
    Windows Genuine Advantage Notification (KB905474)


    (check update history)

    Review your Update History
    You have not yet installed updates from this website or by turning on automatic updating on your computer. To select and install updates now, go to our Home page.

    -------------------

    This problem has been bugging me for about 2 months now. Any help would be greatly appreciated.

     

    I cannot locate a COA anywhere on my machine, i've even looked inside it in case it was on the inside of the tower.

    Thursday, March 1, 2007 9:28 PM

Answers

  • How very very bizarre, I'm posting and not simply deleting because i'm wondering if anyone has ever experienced this before...

     

    THIS PART OF THE REPORT

    (Problem: End User License Agreement (EULA) Not Accepted
    Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.
     
    Problem: Not Enough Disk Space
    Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.
     
    Problem: Automatic Updates is currently installing updates
    Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
    Note: To view Automatic Updates progress, click the updating icon in your System Tray.)

    Is NOT ACTUALLY VISIBLE on the actual webpage *scratches head* I'm actually LOOKING at the report in one window and looking at what i've posted from my notepad and the two things are totally different. I guess i have my answer though!

    Thursday, March 1, 2007 9:33 PM
  • Hello repligator_5th,

      Your Software is Genuine. Your issue is not Windows Genuine Advantage related, but Windows Update related. We have, however, seen this behavior before when there is a problem with the Softwaredistribution service on your computer. We suggest trying the below steps:

    •       Start \ Run

    •       Type cmd then click OK

    •       In the command prompt type the following command : Net stop wuauserv      (Press Enter)

    •       In windows navigate to 'C:\Windows' and Delete folder 'Softwaredistribution'   Also delete the same folder in 'C:\Windows\System32'

    •       In command Prompt type the following :  Net start wuauserv     (Press Enter to Start Windows update services)


      If this does not work, I suggest that, if you are able to reach http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, select "Get Help and Support". If not, go to http://support.microsoft.com/gp/wusupport and follow the directions to receive Windows Update Support.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

     

    P.S. I can see your full post. please note: the forums will sometimes take up to 1 or 2 mins to update.

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Thursday, March 1, 2007 9:37 PM
  • Greetings and thanks for the reply.

     

    I've tried the stop/start method several times to no avail, i apologise i should really have told you that in the first post.

     

    Something i do notice however with this stop/start method, there is no Softwaredistribution folder in my System32 folder as far as i am aware, there never has been.

     

    Is this helpful?

    Friday, March 2, 2007 12:04 PM
  • Hello repligator_5th,

      As I mentioned above, your issue is not Windows Genuine Advantage related, but Windows Update related. This Forum is only for support of Windows Genuine Advantage.

      If the steps I provided above, did not work, I suggest that you go to http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, select "Get Help and Support". or to http://support.microsoft.com/gp/wusupport and follow the directions to receive Windows Update Support.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Friday, March 2, 2007 7:14 PM
  • Hi, I have a Windows 2003 server and since the service pack 2 was released I have been unable to install updates either.

    If I stop this account and delete this SoftwareDistribution directory and try again, is this OK to do over remote desktop?

    I don't want to do anything in case I will be unable to log back in

    I emailed MS support via the built in window in Windows Update several weeks ago but have yet to get a reply. Sad

    Thanks, Kevin

    Monday, May 7, 2007 10:26 PM
  • Hello DaniMaz,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 21, 2007 8:08 PM

All replies

  • How very very bizarre, I'm posting and not simply deleting because i'm wondering if anyone has ever experienced this before...

     

    THIS PART OF THE REPORT

    (Problem: End User License Agreement (EULA) Not Accepted
    Solution: Check for updates again and wait while you install updates. You will be asked to accept the EULA before any updates with a EULA can be installed.
     
    Problem: Not Enough Disk Space
    Solution: To make more space available, run the Disk Cleanup tool or uninstall any programs that you don’t use. For directions, see Help and Support on your computer.
     
    Problem: Automatic Updates is currently installing updates
    Solution: Please wait until Automatic Updates is complete and then check your update history. At that time, if the update has failed to install, you can try installing it from the website.
    Note: To view Automatic Updates progress, click the updating icon in your System Tray.)

    Is NOT ACTUALLY VISIBLE on the actual webpage *scratches head* I'm actually LOOKING at the report in one window and looking at what i've posted from my notepad and the two things are totally different. I guess i have my answer though!

    Thursday, March 1, 2007 9:33 PM
  • Hello repligator_5th,

      Your Software is Genuine. Your issue is not Windows Genuine Advantage related, but Windows Update related. We have, however, seen this behavior before when there is a problem with the Softwaredistribution service on your computer. We suggest trying the below steps:

    •       Start \ Run

    •       Type cmd then click OK

    •       In the command prompt type the following command : Net stop wuauserv      (Press Enter)

    •       In windows navigate to 'C:\Windows' and Delete folder 'Softwaredistribution'   Also delete the same folder in 'C:\Windows\System32'

    •       In command Prompt type the following :  Net start wuauserv     (Press Enter to Start Windows update services)


      If this does not work, I suggest that, if you are able to reach http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, select "Get Help and Support". If not, go to http://support.microsoft.com/gp/wusupport and follow the directions to receive Windows Update Support.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

     

    P.S. I can see your full post. please note: the forums will sometimes take up to 1 or 2 mins to update.

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Thursday, March 1, 2007 9:37 PM
  • Greetings and thanks for the reply.

     

    I've tried the stop/start method several times to no avail, i apologise i should really have told you that in the first post.

     

    Something i do notice however with this stop/start method, there is no Softwaredistribution folder in my System32 folder as far as i am aware, there never has been.

     

    Is this helpful?

    Friday, March 2, 2007 12:04 PM
  • Hello repligator_5th,

      As I mentioned above, your issue is not Windows Genuine Advantage related, but Windows Update related. This Forum is only for support of Windows Genuine Advantage.

      If the steps I provided above, did not work, I suggest that you go to http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, select "Get Help and Support". or to http://support.microsoft.com/gp/wusupport and follow the directions to receive Windows Update Support.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Friday, March 2, 2007 7:14 PM
  •  Darin Smith MS wrote:

    Hello repligator_5th,

    As I mentioned above, your issue is not Windows Genuine Advantage related, but Windows Update related. This Forum is only for support of Windows Genuine Advantage.

    If the steps I provided above, did not work, I suggest that you go to http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us, select "Get Help and Support". or to http://support.microsoft.com/gp/wusupport and follow the directions to receive Windows Update Support.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Darin ... please be aware that this issue started to appear in the Windows Update newsgroup  in conjunction with the installation of the WGA Notification application.
    It is *directly* related to it.
    It is a Windows Update issue that ***only*** occurs when one installs the WGA Notification app.
    Is there an ActiveX object involved that may be causing this issue ?
    Friday, March 9, 2007 8:57 PM
  • MowGreen,

      I am confused as to how you can say that this customer's issue is directly related to the installation of the WGA Notification when the customer:

    A) States that he started having this problem about 2 months ago (no WGA releases came out 2 months ago)

    and

    B) The fact that his Diagnostic Report shows that the Version of WGA Notification (on his computer at the time he posted this issue) is "Version: 1.5.554.0", which was released over a Year ago.  (the current version that was propped out thru Windowsupdate is version 1.7.18) 

    So, your statement:

    "It is a Windows Update issue that ***only*** occurs when one installs the WGA Notification app."

    is obviously incorrect, in this instance, since this person Is experiencing this issue, but Did Not install WGA Notification in the same time frame as the problem appearing. It seems that you either have to reevaluate your hypothesis or provide additional, relevant, data to support it.

    We encorage you to provide links to the Posts, in the WindowsUpdate forum, that we can evaluate because if it is a WGA issue, we want to correct it, ASAP, but we have a team of testers that have been unable to reproduce this issue and have seen no data pointing directly to a WGA connection.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

     

    Saturday, March 10, 2007 12:35 AM
  • Hi, I have a Windows 2003 server and since the service pack 2 was released I have been unable to install updates either.

    If I stop this account and delete this SoftwareDistribution directory and try again, is this OK to do over remote desktop?

    I don't want to do anything in case I will be unable to log back in

    I emailed MS support via the built in window in Windows Update several weeks ago but have yet to get a reply. Sad

    Thanks, Kevin

    Monday, May 7, 2007 10:26 PM
  • I am having the same issue.  This occurred after reformatting hard drive, loading OS, having other techinical software issues immediately and then reloading (repairing) the OS on top of the exisiting OS.  Cannot install service pack II. All other updates were successfully installed via windows update.  Not sure what approach I will take next. 

    Wednesday, August 1, 2007 2:25 AM
  • Tim,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you very much

     

     

    STephen HOlm,  MS

    Wednesday, August 1, 2007 2:38 AM
  • I am having the same problem as Tim.  I cannot download Windows SP 2 because it gives me an error message telling me that I did NOT accept the EULA.  I did NOT do any such thing.

     

    I also had to reformat my hard drive because a hacker had taken over my email accounts.  How can I bypass this mess?

     

    Thanks,

     

    Lizette

    Friday, August 3, 2007 9:53 PM
  • Lizetteo,

     

    Please run the diagnostic test as I posted to Tim.  Thank you.

     

     

     

    Stephen Holm, MS

     

    Friday, August 3, 2007 10:11 PM
  •  

    Your Software is Genuine. I've verified that my software is genuine. I finally had to do it over  the phone. Your issue is not Windows Genuine Advantage related, but Windows Update related. We have, however, seen this behavior before when there is a problem with the Softwaredistribution service on your computer. We suggest trying the below steps:

    •       Start \ Run

    •       Type cmd then click OK

    •       In the command prompt type the following command : Net stop wuauserv      (Press Enter)

    I get a message that says "access denied" - should I get this message?

    •       In windows navigate to 'C:\Windows' and Delete folder 'Softwaredistribution'   I get a message that says, "The action can't be completed because the folder is open in another program". Also delete the same folder in 'C:\Windows\System32'  didn't even try!

    •       In command Prompt type the following :  Net start wuauserv     (Press Enter to Start Windows update services)

     

    What now?? I have updates that attempt to install every time I shutdown my computer. They've been there for quite awhile now. Thanks in advance for your help.  -Becky 

    Monday, November 5, 2007 5:43 AM
  •  

    I was able to stop windows update and delete Windows>Softwaredistribution. However, the same holds true for me as repligator_5 stated above, "Something i do notice however with this stop/start method, there is no Softwaredistribution folder in my System32 folder as far as i am aware, there never has been."

     

    So, I have gotten as far as deleting the Softwaredistribution folder. Now what?

    Monday, November 5, 2007 6:21 AM
  • Hello Becky,

     

    Sounds like your problems are windows updates and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. Below I have provided you with information for windows assistance. First lets see what exactly is happening. Please run the MGA Diagnostic test and paste you results back here in the forum. This will help us analyze what your experiencing so we may provide you with a resolution or direct you to another forum where you may be pose your question :-).  Please follow the directions below: 

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us  which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527 .

     

    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx  .  

     

     

    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thankyou,

     

    Stephen Holm, MS
                 WGA Forum Manager

     

     

    Monday, November 5, 2007 8:04 PM
  • I'm having the same problem.  I did the first step that Darin suggested - I opened the cmd, stopped the service, deleted the softwaredistribution folder in Win32 - however I was not successful deleting the second one because Windows would not allow me to - kept saying that it was in use by another program/user.  I have not tried running the update yet because I'm still worried that it won't work.  I have validated that I'm using Genuine Microsoft Windows and Office 2007. 

     

    This computer originally started as Windows XP Home Edition, but was upgraded to Windows XP Pro.  It is a "work computer" (I telecommute).  They sent it to me with Office 2003 and Office 2007 installed on it.  I removed both in an attempt to resolve the update installation errors, that didn't work.  I reinstalled Office 2007 only.  I have upgraded IE to 7 as well and installed software that I typically use on this end. 

     

    According to the IT staff on campus, they installed the updates, but considering the problems I'm having, I don't think that they did.  Thanks.

     

    Redwind

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GVTCK-MMWKF-DC9H6
    Windows Product Key Hash: U6VxVmea9c4bMZ+oiMvNAlsyIwY=
    Windows Product ID: 76487-641-3038464-23114
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {566DAD79-DE00-4D8E-A990-3220A1CA4C55}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{566DAD79-DE00-4D8E-A990-3220A1CA4C55}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DC9H6</PKey><PID>76487-641-3038464-23114</PID><PIDType>1</PIDType><SID>S-1-5-21-1417818515-3477723857-56604596</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965SS_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1687.2007.0510.0258</Version><SMBIOSVersion major="2" minor="4"/><Date>20070510000000.000000+000</Date></BIOS><HWID>80AB33FF0184807A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Equus Computer Systems</name><model>Nobilis</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>A50815CF9473586</Val><Hash>uOi0ZVgzGV9mtzzX/Fx868qUFxs=</Hash><Pid>89388-707-1271622-65187</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, November 14, 2007 5:57 AM
  • I just tried downloading and installing all 92 updates again and got the following error.  Obviously from my first post, I am using Genuine Windows software and I had validated my software.  This is a brand new computer with a 140GB harddrive or there abouts.  It isn't even close to being full.  Automatic updates was not running because I had stopped it before, deleted the softwaredistribution folder and hadn't received a notice in the form of a yellow shield telling me that it was attempting to install the software.  I have also checked my DCOM settings which are set for "connect" and "indentify". 

     

    Red

     

    Wednesday, November 14, 2007 6:37 AM
  • The Security Update for Windows XP (KB943460) is the only update that failes to download on all clients. The server edition of the update is also failing to download. I do not have URL scan anywhere. However I manually downloaded this update on my computer from microsoft website and it worked fine. 0x80244019 is the error im getting under status. Any solutions? Is it a bug in WSUS?

     

    Dan

    Wednesday, November 21, 2007 4:48 PM
  • Hello DaniMaz,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 21, 2007 8:08 PM
  •  

    I had this exact same problem.  and fixed it by double checking my date and time settings.  turns out I was looking back to see what day a date was last month, and accidently changed the date on my computer to a month previous..  after changing it to the correct date and time, no more problems.
    • Proposed as answer by praveen19446 Wednesday, August 13, 2008 11:58 PM
    Wednesday, January 9, 2008 4:23 AM
  • heres is the solution to fix any problem you may have with a windows xp istallation that says error number 802357 or like it and updates wont install or cant access update with a error number. this has  been a common problem that has been around awhile, and i have seen several different fixes that have been applied with no results. heres what i have found a programmer and consultant for microsoft. to eliminate the problems of accessing windows update you must first go to windows by going to the hard drive it is installed on and you will delete all the files that look like text files named KB and in some cases QB these files contain the corrupt data and must be deleted manually second run a registery cleaner of any type and you should be able to access windows update again, if after following this you can not still access windows update then delete all the uninstall files in the same windows folder and follow the first two steps again and you should resolve the problem!. i have found this to work on 100% of the machines i have experianced this problem on as there seems to be some kind of data corruption takeing place where this is comeing from i am still trying to find out, if i do i will make it known and how to dissable it if possible. till then this solution should work for 100% of you with a update issue.

    so far i have not seen any other fixes that have worked for myself or anyone else.  allso for utilitys to clean the reg this site is very helpfull

    http://majorgeeks.com/google_search.html?domains=MajorGeeks.com&q=can+not+download+updates+for+windowsxp&sitesearch=MajorGeeks.com&client=pub-6960825562757852&forid=1&channel=6517887233&ie=ISO-8859-1&oe=ISO-8859-1&cof=GALT%3A%23003300%3BGL%3A1%3BDIV%3A%23665522%3BVLC%3A78B749%3BAH%3Acenter%3BBGC%3Acccc99%3BLBGC%3A336699%3BALC%3A11593C%3BLC%3A11593C%3BT%3A000000%3BGFNT%3A940F04%3BGIMP%3A940F04%3BLH%3A0%3BLW%3A0%3BL%3Ahttp%3A%2F%2Fmajorgeeks.com%2FEric%2F404.gif%3BS%3Ahttp%3A%2F%2Fmajorgeeks.com%3BLP%3A1%3BFORID%3A11&hl=en&x=38&y=9 have a good windows day

     

    Scincerly Mrcbinc of Mr.CB. Enterprises

    makeing your computer fun again.

    Sunday, February 3, 2008 10:42 PM
  •  

    Check your local policy on the desktop. Ensure that everyone has access to backup files and directories. (Local Security Settings/Local Policy/User Right Assignment/Back up files and directories. Ensure that the account under which you are trying to install the windows update has access to back up files and directories
    Thursday, April 10, 2008 10:46 PM
  • Hi,
    I also had problem so i went and installed wga without going through windows updates and also installed update xp KB898461 from microsoft web manually not throught windows update and now my windows update is also working, if this works for you let me know.

    Wednesday, August 13, 2008 11:58 PM
  • Installation Summary

      Successful:   
      Failed:          
      Remaining:   

    -->
    Failed Updates
    For help installing an update successfully, see the solution under each problem description.

    Problem: A problem on your computer is preventing updates from being downloaded or installed
    Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem.
    Microsoft Windows XP
    Security Update for Windows XP (KB873339)
    Critical Update for Windows XP (KB886185)
    Security Update for Windows XP (KB885836)
    Security Update for Windows XP (KB888302)
    Security Update for Windows XP (KB891781)
    Security Update for Windows XP (KB885835)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB890859)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB896423)
    Update for Windows XP (KB894391)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB900725)
    Update for Windows XP (KB910437)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911927)
    Security Update for Windows Media Player Plug-in (KB911564)
    Security Update for Windows XP (KB911562)
    Update for Windows XP (KB900485)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB916595)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920685)
    Update for Windows XP (KB920872)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB920213)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB927891)
    Cumulative Security Update for Outlook Express for Windows XP (KB929123)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB935839)
    Security Update for Windows Media Player 6.4 (KB925398)
    Update for Windows XP (KB938828)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB938829)
    Security Update for Windows Media Player 10 for Windows XP (KB936782)
    Security Update for Internet Explorer 7 for Windows XP (KB938127)
    Update for Windows XP (KB933360)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB933729)
    Security Update for Outlook Express for Windows XP (KB941202)
    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB939653)
    Security Update for Windows XP (KB943460)
    Update for Windows XP (KB936357)
    Microsoft CAPICOM
    Security Update for CAPICOM (KB931906)
    Microsoft Office 2007
    Security Update for Office 2007 (KB934062)
    Update for 2007 Microsoft Office System (KB932080)
    Update for Office 2007 (KB934393)
    Update for Word 2007 (KB934173)
    Update for Office 2007 (KB934391)
    Security Update for Microsoft Office Excel 2007 (KB936509)
    Security Update for Microsoft Office Publisher 2007 (KB936646)
    Update for Microsoft Office Outlook 2007 (KB937608)
    Security Update for the 2007 Microsoft Office System (KB936514)
    Security Update for the 2007 Microsoft Office System (KB936960)
    Update for Outlook Junk Email Filter 2007 (KB943559)