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Group Chat Administration Tool Sign In - Sign In Error RRS feed

  • Question

  • I have setup Group Chat Server, the service is started. I have problem to sign-in using both Group Chat Administration Tool and Group Chat. Below is the event viewer description, please advise thank you.

    The description for Event ID ( 3 ) in Source ( GroupChatConsole ) cannot be found. The local computer may not have the neccessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE = flag to retrieve this description; see Help and Support for details.

    Thursday, April 2, 2009 6:27 AM

All replies

  • I am getting the same error in my event logs when I try to connect to the Group Chat Admin console.  I have looked at all the documentation online and am unable to find the cause for this.  Any help would be appreciated!!
    • Marked as answer by lawoht Friday, May 15, 2009 1:13 AM
    • Unmarked as answer by lawoht Friday, May 15, 2009 1:13 AM
    Thursday, May 14, 2009 2:46 PM
  • Are you using Microsoft Office Communications Server 2007 Enterprise Edition, after setting up OCSEE 2007 you setup Group chat server. After setting up Group chat server you get this error?

    Friday, May 15, 2009 1:12 AM
  • I am installing Standard edition.  I have installed the GC server, it is when I am trying to log into the Admin tool where I have the problem.  When I attempt to sign in with "automatic configuration", I get the error "Cannot establish a network connection.  Make sure you are connected to the network and try again."  When I connect via "Manual Configuration" (setup according to online documentation), the screen shows "connected to Office Communications Server", but then errors out with the message "Cannot sign in because Group Chat cannot connect to the chat room server" (Group Chat being the name of my manual configuration).

    I am signing in with the account name: ocschat.  This account is SIP-enabled, was setup as a super-user during GC install, is a dbo and admin on the servers.  When I get the manual config error, the event log has the error mentioned inthe first post.  Automatic config error does not log any errors.


    Description:
    The description for Event ID ( 3 ) in Source ( GroupChatConsole ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: GroupChatConsole, sipexternal.domainname.com.

    I have used the following resources when installing/configuring the Group Chat & Admin Tool. 



    http://technet.microsoft.com/en-us/library/dd250572(office.13).aspx

    http://blogs.technet.com/jitreddy/archive/2009/02/20/how-to-install-group-chat-server-in-ocs-2007-r2.aspx

    http://www.shudnow.net/2009/03/18/office-communications-server-2007-r2-group-chat-deployment-part-2/


     Your help is appreciated!!

     

    Friday, May 15, 2009 7:45 PM
  • I was facing this problem when i install Enterprise Edition but i did not face problem when i install Standard Edition. Did you run wireshark to see where it went wrong. If i remember correctly for the error you mention above there is a network communcation between your group client/admin and the SQL server. Please check. I use the second resource mention as above. Please check where did the communication break.
    • Edited by lawoht Saturday, May 16, 2009 3:26 AM
    Saturday, May 16, 2009 3:25 AM
  • What certificate are you using?
    I had also Sign-in problems when using a Webserver certificate

    Microsoft support said I had to use an MTLS certificate that has both Comuter and Client certificate
    Please try to use an MTLS certificate and try again
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Saturday, May 16, 2009 7:57 PM
  • You may want to try following!


    http://www.ocspedia.com/GroupChat/Unable_to_sign_in_GC.htm





    Regards,
    Exchange UC
    UC_Guy http://www.ocspedia.com
    Sunday, May 17, 2009 7:40 PM