Managing Connections - Multiple Email Alias Formats RRS feed

  • Question

  • I am running into a duplicate contact issue due to my client's firms having multiple email alias formats.  For example - dglass@pepsi.com; diane.glass@pepsi.com; d.glass@pepsi.com.  I am aware of connecting the contacts via 'Connections' in Dynamics and this is acceptable.  How would I be able to find all of the 'master' records that have connections associated with that record?  How have you seen firms eliminate the chance of sending multiple emails to the same person despite multiple aliases?



    Friday, March 6, 2015 4:40 PM

All replies

  • hi,

    there is emailaddres2 and emailaddress3 fields on contact. You can use this fields to add additional email address. Once a new contact is created, it will be treated as a new person



    Sunday, March 8, 2015 12:14 AM
  • and.... Please edit your post and remove the customer's email address.



    Sunday, March 8, 2015 12:45 AM