locked
Diagnostic Report (1.9.0027.0) : AsusTek OEM installed W7 Prof - ?Not Genuine? RRS feed

  • Question

  • Hello - Can you interpret this for me?  Thanks! Cris

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW
    Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw=
    Windows Product ID: 00371-OEM-8992671-00407
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Validation Diagnostic: 
    Resolution Status: N/A


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 2:5:2011 15:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    • Edited by crispinr Sunday, February 6, 2011 9:43 AM clean up post
    Sunday, February 6, 2011 7:30 AM

Answers

  • "crispinr" wrote in message news:3b922f8e-abbe-49f4-a274-8b40cce553a7...

    Hi Noel - Thanks for your guidance - I've followed your instructions - but need help to understand what I might need to do to fix my problem...


    C:\Windows\system32>sfc /scannow

    Windows Resource Protection found corrupt files but was unable to fix some of them.

    Details are included in the CBS.Log C:\Windows\Logs\CBS\CBS.log

    (I can post / link to the log, if helpful)

     

    MGADiag report after reboot

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW

    Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw=

    Windows Product ID: 00371-OEM-8992671-00407

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

    (Error: 0xC004F012  :The Software Licensing Service reported that the call has failed because the value for the input key was not found.)

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 2:5:2011 15:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes


    (Next time, please post the full report - some things can change)
     
    I'm not too surprised by the new error messages - they are a consequence of the 'mismatched/tampered file'.
    Let's try going at it a different way -
    if/when it fails, follow the link to the Diagnostics site, and see what advice it gives.
     
    Run MGADiag again, and post the new report.
     
    Since the problem appears to be a permissions one, it may be worth attempting to change the permissions on the file:-
    Find it in Windows Explorer and right-click on it
    Select Properties, and then the Security tab
    Please list all the entries there under Group or user names - and also list their Permissions.
     
    Do you have a friend with a Windows  7 installation? If so, you could try copying the file from that and replacing yours (it sometimes works)
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 10:11 PM
    Sunday, February 6, 2011 11:27 AM
    Moderator

All replies

  • "crispinr" wrote in message news:47dbf7df-6a62-4355-a8a3-425e92ee48b9...
    Hello - Can you interpret this for me?  Thanks! Cris

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW
    Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw=
    Windows Product ID: 00371-OEM-8992671-00407
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
     
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 2:5:2011 15:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll

     
    The problem appears to be caused by the File Mismatch identified above -

    Try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 8:24 AM
    Moderator
  • Hi Noel - Thanks for your guidance - I've followed your instructions - but need help to understand what I might need to do to fix my problem...


    C:\Windows\system32>sfc /scannow

    Windows Resource Protection found corrupt files but was unable to fix some of them.

    Details are included in the CBS.Log C:\Windows\Logs\CBS\CBS.log

    (I can post / link to the log, if helpful)

     

    MGADiag report after reboot

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW

    Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw=

    Windows Product ID: 00371-OEM-8992671-00407

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

    (Error: 0xC004F012  :The Software Licensing Service reported that the call has failed because the value for the input key was not found.)

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 2:5:2011 15:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    Sunday, February 6, 2011 9:41 AM
  • "crispinr" wrote in message news:3b922f8e-abbe-49f4-a274-8b40cce553a7...

    Hi Noel - Thanks for your guidance - I've followed your instructions - but need help to understand what I might need to do to fix my problem...


    C:\Windows\system32>sfc /scannow

    Windows Resource Protection found corrupt files but was unable to fix some of them.

    Details are included in the CBS.Log C:\Windows\Logs\CBS\CBS.log

    (I can post / link to the log, if helpful)

     

    MGADiag report after reboot

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW

    Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw=

    Windows Product ID: 00371-OEM-8992671-00407

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

    Error: 0xC004F012 

    (Error: 0xC004F012  :The Software Licensing Service reported that the call has failed because the value for the input key was not found.)

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 2:5:2011 15:28

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes


    (Next time, please post the full report - some things can change)
     
    I'm not too surprised by the new error messages - they are a consequence of the 'mismatched/tampered file'.
    Let's try going at it a different way -
    if/when it fails, follow the link to the Diagnostics site, and see what advice it gives.
     
    Run MGADiag again, and post the new report.
     
    Since the problem appears to be a permissions one, it may be worth attempting to change the permissions on the file:-
    Find it in Windows Explorer and right-click on it
    Select Properties, and then the Security tab
    Please list all the entries there under Group or user names - and also list their Permissions.
     
    Do you have a friend with a Windows  7 installation? If so, you could try copying the file from that and replacing yours (it sometimes works)
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, February 10, 2011 10:11 PM
    Sunday, February 6, 2011 11:27 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, February 10, 2011 10:10 PM