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How to I resolve a pirate version of Microsoft Office Ultimate 2007 RRS feed

  • Question

  • Previous person employed purchased from a retail outlet Office Ultimate 2007 in genuine case and with product key. Product loaded approx Nov 2010 and validated correctly. Recently had issues with the PC and needed to replace the video card. When PC returned the Office version needed to be re-registered.

    Failed online registration

    Rang the telephone registration - failed

    Spoke to Microsoft Customer Service - determined that CD1 is Non-Genuine and product key is described as MSDN but unable to help further and referred to retailer

    Retailer speaks poor English but says can't supply a warranty version of 2007 (not available)

    Asked them to ring Microsoft and resolve - refused to do so

    I have proof of purchase (paid $199.00 Australian) don't know if that is good or bad price

    In process of changing internal database from older MS Access and proprietary written product and must for some few month at least use this version

    Where do I go from here?

    Tuesday, July 3, 2012 6:31 AM

Answers

  • On Tue, 3 Jul 2012 06:31:03 +0000, BigBenN0w wrote:
     
    >
    >
    >Previous person employed purchased from a retail outlet Office Ultimate 2007 in genuine case and with product key. Product loaded approx Nov 2010 and validated correctly. Recently had issues with the PC and needed to replace the video card. When PC returned the Office version needed to be re-registered.
    >
    >Failed online registration
    >
    >Rang the telephone registration - failed
    >
    >Spoke to Microsoft Customer Service - determined that CD1 is Non-Genuine and product key is described as MSDN but unable to help further and referred to retailer
    >
    >Retailer speaks poor English but says can't supply a warranty version of 2007 (not available)
    >
    >Asked them to ring Microsoft and resolve - refused to do so
    >
    >I have proof of purchase (paid $199.00 Australian) don't know if that is good or bad price
    >
    >In process of changing internal database from older MS Access and proprietary written product and must for some few month at least use this version
    >
    >Where do I go from here?
     
    MSDN Keys are 'Not-for-resale' ones -
    The following was written for Windows cases, but the same largely
    applies for Office. You will have to purchase a new legal License for
    whichever edition of Office you require - note that MS no longer sells
    Office 2007, so you will have to purchase Office 2010.
     
    The Key in use is an MSDN Key. Unless you are an MSDN subscriber, you
    are not entitled to use the Key – and whoever sold it to you was not
    entitled to do so. Your Windows Key is from a not-for-resale MSDN
    account. You need to claim an immediate refund from the vendor - do
    NOT accept the offer of a new key.(all they are trying to do is to get
    past the 45-day claims window. or avoid you sending the evidence of
    their crimes to the authorities)
     
    Please read the following stickies....
    ..................................
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f
     
    The pirates have got VERY good at this over the past few years, as the
    price of equipment for manufacturing the packages drops, and as
    factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     
     
    Also - have a look at this video....
     
     
    http://www.youtube.com/watch?v=hzqNNiOM0c
    Noel
    CrashFixPC.co.uk
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 3, 2012 10:32 AM
    Moderator
  • Feel free to submit a confidential Counterfeit Software Report.

    Carey Frisch

    Wednesday, July 4, 2012 1:24 AM
    Moderator

All replies

  • On Tue, 3 Jul 2012 06:31:03 +0000, BigBenN0w wrote:
     
    >
    >
    >Previous person employed purchased from a retail outlet Office Ultimate 2007 in genuine case and with product key. Product loaded approx Nov 2010 and validated correctly. Recently had issues with the PC and needed to replace the video card. When PC returned the Office version needed to be re-registered.
    >
    >Failed online registration
    >
    >Rang the telephone registration - failed
    >
    >Spoke to Microsoft Customer Service - determined that CD1 is Non-Genuine and product key is described as MSDN but unable to help further and referred to retailer
    >
    >Retailer speaks poor English but says can't supply a warranty version of 2007 (not available)
    >
    >Asked them to ring Microsoft and resolve - refused to do so
    >
    >I have proof of purchase (paid $199.00 Australian) don't know if that is good or bad price
    >
    >In process of changing internal database from older MS Access and proprietary written product and must for some few month at least use this version
    >
    >Where do I go from here?
     
    MSDN Keys are 'Not-for-resale' ones -
    The following was written for Windows cases, but the same largely
    applies for Office. You will have to purchase a new legal License for
    whichever edition of Office you require - note that MS no longer sells
    Office 2007, so you will have to purchase Office 2010.
     
    The Key in use is an MSDN Key. Unless you are an MSDN subscriber, you
    are not entitled to use the Key – and whoever sold it to you was not
    entitled to do so. Your Windows Key is from a not-for-resale MSDN
    account. You need to claim an immediate refund from the vendor - do
    NOT accept the offer of a new key.(all they are trying to do is to get
    past the 45-day claims window. or avoid you sending the evidence of
    their crimes to the authorities)
     
    Please read the following stickies....
    ..................................
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f
     
    The pirates have got VERY good at this over the past few years, as the
    price of equipment for manufacturing the packages drops, and as
    factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     
     
    Also - have a look at this video....
     
     
    http://www.youtube.com/watch?v=hzqNNiOM0c
    Noel
    CrashFixPC.co.uk
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 3, 2012 10:32 AM
    Moderator
  • Feel free to submit a confidential Counterfeit Software Report.

    Carey Frisch

    Wednesday, July 4, 2012 1:24 AM
    Moderator