Microsoft Dynamic CRM 5 for Outlook installation fails on windows server 2012 R2 DataCenter RRS feed

  • Question

  • The software requirements indicate that 2012 is supported, but this installer thinks the OS version is something else, and asks to install Windows Server 2008 Service Pack 2. Is this a known issue with a workaround?

    11:28:29|   Info| === Setup bootstrap logging started 3/27/2014 11:28:29 AM ===
    11:28:29|   Info| Bootstrap version: 5.0.9690.2730.
    11:28:29|   Info| User: XXXXX.
    11:28:29|   Info| Invoked with command line: i386\SetupClient.exe 
    11:28:29|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\XXXXX\i386
    11:28:29|   Info| System Memory: 2597900288 Bytes
    11:28:29|   Info| Initializing COM.
    11:28:29|   Info| Initialized COM.
    11:28:29|   Info| No pending reboot detected
    11:28:29|   Info| No reboot required
    11:28:29|   Info| Uninitializing COM.
    11:28:29|   Info| Uninitialized COM.
    11:28:29|   Info| Current OS Version: 6.2.9200
    11:28:29|   Info|   ServicePack: 
    11:28:29|   Info|   System Type: Workstation
    11:28:29|   Info|   Suite Mask: 0x0190
    11:28:29|  Error| Cannot install Microsoft Dynamics CRM for Outlook. Install Windows Server 2008 Service Pack 2, and then try again.
    11:28:29|  Error| System requirements not met to allow setup to run.

    Thursday, March 27, 2014 8:13 PM

All replies

  • What leads you to believe the Outlook client is supported for installation on Server 2012 R2?



    Are you installing this for users in a terminal services / thin client environment?

    Hope this helps.
    Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
    UK CRM Guru Blog

    • Proposed as answer by Adam Vero Friday, March 28, 2014 4:42 PM
    Thursday, March 27, 2014 10:30 PM
  • Reading is fundamental >.< 

    I was sure I read that 2012 was in that list. I must have been making it appear because I wanted it to work, 'cause I don't see it there now :-)



    Friday, March 28, 2014 12:29 AM