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MS Office - Valid and Genuine last week - now not genuine? RRS feed

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    Hi there, this seems like a very lively topic...

    The Office Pro I recently bought (reputable supplier) was valid and passed MGA test last week, but does not pass this week.

    Additionally, the Office Pro (2002) I bought in or around 2003(?) which has been valid since MGA was introduced (I accepted MGA as soon as it was offered) is apparently now no longer genuine...hmmmmm. Also, apparently MS Office Pro 2002 has now not been activated.

    Is it likely that there is a conflict, as I installed Off Pro 2007 over the top of 2002, and I noted some strange items when installing - ie, Outlook would not over-write the 02 version, and Word 2002 is still there, apparently not validated...but also Off Pro o2 is still there on the machine, even though it does not show up in any software search or manual scroll through the program and application files...

    Any suggestions would be handy, because I am pretty frustrated with this, and about to format the main drive and re-install from the ground up... 

    Yours, Ugly as always,

    Pig

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T8YBM-V8D3Q-HTYFF
    Windows Product Key Hash: Z/MBEyTby5Rt1P3jGoa+XUuiAGM=
    Windows Product ID: 76488-022-1179253-22485
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C0627EC9-26D5-47FD-84C5-D9BD7F9EC2AB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Word 2002 - 101 Not Activated
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C0627EC9-26D5-47FD-84C5-D9BD7F9EC2AB}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HTYFF</PKey><PID>76488-022-1179253-22485</PID><PIDType>5</PIDType><SID>S-1-5-21-4179051517-1260927497-516276246</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4S333-VM ACPI BIOS Revision 1004</Version><SMBIOSVersion major="2" minor="3"/><Date>20020107000000.000000+000</Date></BIOS><HWID>E1923D470184B16F</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Optima Computer Technology</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>5C0B41FEC26AE54</Val><Hash>Z52qSnaHzBP+sCrfOAWFMzIBvJ0=</Hash><Pid>54186-OEM-1790722-37162</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>9FB124A6C0E4454</Val><Hash>xhGNoTzITIlM52f70OKFMq0jFxI=</Hash><Pid>54197-OEM-1690642-37162</Pid><PidType>4</PidType></Product><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>5B6C1FD6BFBDA9E</Val><Hash>ekYFEHOqatVx5u1WeUGT3ptAq1M=</Hash><Pid>54189-OEM-1690586-33807</Pid><PidType>4</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0308016DD88586</Val><Hash>2MS4WgCWgJYhfPOiQLeUlEl4PNU=</Hash><Pid>89409-707-4154601-65492</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 156E0:ASUSTeK Computer Inc|144E7:Compaq Computer Corporation|13416:GENUINE C&C INC|13659:Optima Technology Solutions
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Tuesday, March 3, 2009 11:15 AM

Answers

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    Hello Pigugly,

    Please follow the guidance Dan posted and remove Office Professional Plus 2007. Next run thru the steps he posted and this should resolve what you are experiencing. Please let us know if this resolves your problems.


    Thank you,


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 9:53 PM
    Thursday, March 5, 2009 2:40 AM

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    Pigugly,

    According to the mgadiag report, your Office 2007 Professional Plus installation is nongenuine.  Please remove it from your computer as soon as possible.  Did your purchase of Office 2007 from the "reputable supplier" include genuine-looking Microsoft hologrammed CDs and a Certificate of Authenticity?

    Regarding Office XP (aka Office 2002), recently the forum has been seeing a large number of posts from those who had a long-activated installation of Office XP suddenly become not activated, and such not activated status would prevent the download of Templates from Microsoft.com.

    I have copied from a Stephen Holm post to another forum user who had similar symptoms.  Please follow the instructions and then post back to let us know how you did:

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng


    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us


    Thank you for visiting the OGA program forum.


    Stephen
    Stephen Holm
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 4, 2009 5:44 AM
  • Question
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    Hello Pigugly,

    Please follow the guidance Dan posted and remove Office Professional Plus 2007. Next run thru the steps he posted and this should resolve what you are experiencing. Please let us know if this resolves your problems.


    Thank you,


    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 9:53 PM
    Thursday, March 5, 2009 2:40 AM