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Activation problem RRS feed

  • Question

  • Activation problem: I have an active subscription to One Care. My computer crashed. I did a complete reinstall to original factory settings. I attempted to re-install Live one care. It asks me for my ID and password. I forgot them. I tried technical help. I got as far as input ypour 20 digitProduct ID number. I can't find it on the box or CD I purchased.

     

    How do I get my original ID and Password? Or can I start again with a new ID and password? I still have more than 10 months on my subscription. I don't want to pay twice. I want protection for my computer.

     

    Frustrated

     

    Friday, September 12, 2008 12:30 PM

Answers

  • Support may be able to help you recover your original Live ID and password. Check your e-mail for an alternate method of contacting support.

    Friday, September 12, 2008 1:40 PM
    Moderator