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Windows 7 Not Genuine - But It Is! RRS feed

  • Question

  • I recently replaced my C: drive with an SSD and reinstalled my copy of Win 7 HP, which I have had since Oct 2009. I am now receiving periodical messages that it is not genuine.

    Grateful for your help please.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-67W4D-MQB8Q-2XWGD
    Windows Product Key Hash: CH1PQYU8oDA+AzZwM/W7xFRHnfA=
    Windows Product ID: 00359-112-5526593-85171
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {36806DF4-D7EE-4CE9-AE2B-A86AD80361D8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36806DF4-D7EE-4CE9-AE2B-A86AD80361D8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XWGD</PKey><PID>00359-112-5526593-85171</PID><PIDType>5</PIDType><SID>S-1-5-21-6748239-395220771-2670886772</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG33FB__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>DPP3510J.86A.0517.2009.0107.2203</Version><SMBIOSVersion major="2" minor="4"/><Date>20090107000000.000000+000</Date></BIOS><HWID>C2A23B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-552659-00-1033-7600.0000-1992013
    Installation ID: 008884856911036304057762854814512531122000269830530110
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2XWGD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/4/2013 9:17:11 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 11:4:2013 18:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll


    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQACAAAAAQABAAEA6GGmSd8t3tQW8Yj9ZP7GmBSr0u0AvloWmojchowfKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG33FB  
      FACP            INTEL         DG33FB  
      MCFG            INTEL         DG33FB  
      WDDT            INTEL         DG33FB  
      ASF!            INTEL         DG33FB  
      ASPT            INTEL         DG33FB  
      WDTT            INTEL         DG33FB  
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm

    Monday, November 4, 2013 6:36 PM

Answers

  • Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 11:10:2013 17:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by BigSkol Monday, November 11, 2013 1:30 PM
    Sunday, November 10, 2013 9:00 PM
    Moderator
  • kb971033 uninstalled and successfully reinstalled.

    MGADiag output at: http://sdrv.ms/16VyacD

    Thank you for persevering with my issue. :)

    • Marked as answer by BigSkol Monday, November 11, 2013 6:18 PM
    Monday, November 11, 2013 1:30 PM
  • That looks to have fixed the problem :)

    You may want to confirm it by validating using Internet Explorer at www.microsoft.com/genuine/validate


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by BigSkol Monday, November 11, 2013 6:18 PM
    Monday, November 11, 2013 2:05 PM
    Moderator

All replies

  • Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 5, 2013 5:08 PM
    Moderator
  • Noel, Thank you for the guidance and help.

    Comd Prompt SFC message "Windows Resource Protection found corrupt files but was unable to fix some of them." Command prompt screenshot at: http://sdrv.ms/1b36KCY

    CBS.log uncompressed (922kb) at: http://sdrv.ms/1b36uUw

    CBS.log in .rar (66kb) at: http://sdrv.ms/1b36zHX


    • Edited by BigSkol Tuesday, November 5, 2013 9:40 PM
    Tuesday, November 5, 2013 9:40 PM
  • Here's the list of file errors from the SFC scan...

    	Line 4887: 2013-11-06 00:16:47, Info                  CSI    00000378 [SR] Repairing 16 (0x0000000000000010) components
    	Line 4888: 2013-11-06 00:16:47, Info                  CSI    00000379 [SR] Beginning Verify and Repair transaction
    	Line 4891: 2013-11-06 00:16:47, Info                  CSI    0000037b [SR] Cannot repair member file [l:24{12}]"AngelUsb.sys" of angelu64.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4894: 2013-11-06 00:16:47, Info                  CSI    0000037d [SR] Cannot repair member file [l:58{29}]"win7_scenic-demoshort_raw.wtv" of Microsoft-Windows-ehome-samplemedia, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4897: 2013-11-06 00:16:47, Info                  CSI    0000037f [SR] Cannot repair member file [l:18{9}]"ehres.dll" of Microsoft-Windows-ehome-ehres, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4900: 2013-11-06 00:16:48, Info                  CSI    00000381 [SR] Cannot repair member file [l:56{28}]"SportsMainBackground_PAL.wmv" of Microsoft-Windows-OpticalMediaDisc-Style-Sports, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4903: 2013-11-06 00:16:48, Info                  CSI    00000383 [SR] Cannot repair member file [l:48{24}]"SportsMainBackground.wmv" of Microsoft-Windows-OpticalMediaDisc-Style-Sports, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4906: 2013-11-06 00:16:48, Info                  CSI    00000385 [SR] Cannot repair member file [l:30{15}]"SpeechUXRes.dll" of Microsoft-Windows-Speech-UserExperience-SupportedLanguage_en-us.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4909: 2013-11-06 00:16:48, Info                  CSI    00000387 [SR] Cannot repair member file [l:22{11}]"spsreng.dll" of Microsoft-Windows-SpeechEngine, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4912: 2013-11-06 00:16:48, Info                  CSI    00000389 [SR] Cannot repair member file [l:30{15}]"netr28x.inf_loc" of netr28x.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4915: 2013-11-06 00:16:48, Info                  CSI    0000038b [SR] Cannot repair member file [l:24{12}]"nvd3dumx.dll" of nv_lh.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4918: 2013-11-06 00:16:48, Info                  CSI    0000038d [SR] Cannot repair member file [l:36{18}]"Amd64\CNBP_300.DLL" of prnca00e.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4921: 2013-11-06 00:16:48, Info                  CSI    0000038f [SR] Cannot repair member file [l:36{18}]"Amd64\hpc6300t.dll" of prnhp004.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4924: 2013-11-06 00:16:49, Info                  CSI    00000391 [SR] Cannot repair member file [l:36{18}]"Amd64\HPZLAwn7.DLL" of prnhp002.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4927: 2013-11-06 00:16:49, Info                  CSI    00000393 [SR] Cannot repair member file [l:20{10}]"ql40xx.sys" of ql40xx.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4930: 2013-11-06 00:16:49, Info                  CSI    00000395 [SR] Cannot repair member file [l:24{12}]"eventvwr.exe" of EventViewerSettings, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4933: 2013-11-06 00:16:49, Info                  CSI    00000397 [SR] Cannot repair member file [l:28{14}]"SensorsApi.dll" of Microsoft-Windows-MobilePC-Sensors-API, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4936: 2013-11-06 00:16:49, Info                  CSI    00000399 [SR] Cannot repair member file [l:20{10}]"crtdll.dll" of Microsoft-Windows-CRTDLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4939: 2013-11-06 00:16:51, Info                  CSI    0000039b [SR] Cannot repair member file [l:38{19}]"NlsLexicons000c.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4942: 2013-11-06 00:16:51, Info                  CSI    0000039d [SR] Cannot repair member file [l:38{19}]"NlsLexicons001d.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 4945: 2013-11-06 00:16:52, Info                  CSI    0000039f [SR] Cannot repair member file [l:38{19}]"NlsLexicons0018.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    

    I'll post a fix protocol for them later - surprisingly, the file actually mentioned in the MGADiag report isn't among the affected files, so we may have some more work to do after we fix these.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by BigSkol Sunday, November 10, 2013 7:07 PM
    • Unmarked as answer by BigSkol Sunday, November 10, 2013 7:08 PM
    Wednesday, November 6, 2013 7:47 AM
    Moderator
  • I've uploaded a file - bslaa.zip - to my SkyDrive at Noel's SkyDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\bslaa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\bslaa

    or

    DIR E:\bslaa

     

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following
    command...

     

    XCOPY <drive>:\bslaa  <drive>:\windows\winsxs /y /i /s /v /h

     

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

     

    run the command (it should take almost no time)and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and
    post a new link

    Also run a new MGADiag report, and post the result.

     



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, November 6, 2013 6:00 PM
    Moderator
  • Noel,

    Thank you for your help. New report outputs are below:

    SFC/SCANNOW found no problems; screenshot at: http://sdrv.ms/1bjO0PP

    CBS.log at: http://sdrv.ms/1bjODca

    MGADia output at: http://sdrv.ms/16T07BK

    Appreciate it, thank you.

    Sunday, November 10, 2013 2:48 PM
  • Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 11:10:2013 17:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll

    Close all open windows.

    Open an Elevated Command Prompt window, and type the following command

    wusa /uninstall /kb:971033

    and hit the Enter key

    Accept the warnings/confirmations, and wait for it to complete

    copy and paste the output (if any) from the command prompt window to a reply here,

    Reboot

    reinstall the update from http://support.microsoft.com/kb/971033

    Reboot

    run another MGADiag report, and post it.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by BigSkol Monday, November 11, 2013 1:30 PM
    Sunday, November 10, 2013 9:00 PM
    Moderator
  • kb971033 uninstalled and successfully reinstalled.

    MGADiag output at: http://sdrv.ms/16VyacD

    Thank you for persevering with my issue. :)

    • Marked as answer by BigSkol Monday, November 11, 2013 6:18 PM
    Monday, November 11, 2013 1:30 PM
  • That looks to have fixed the problem :)

    You may want to confirm it by validating using Internet Explorer at www.microsoft.com/genuine/validate


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by BigSkol Monday, November 11, 2013 6:18 PM
    Monday, November 11, 2013 2:05 PM
    Moderator
  • It certainly has. Very many thanks for your efforts and for guiding me so well through the process to resolve. You are a star! :)
    Monday, November 11, 2013 6:17 PM
  • You're welcome - good luck!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 11, 2013 6:27 PM
    Moderator