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Windows 7 Saying Not Genuine Suddenly RRS feed

  • Question

  • I purchased the software several months after it came out through Digitalriver. I have had no problems with the software before. Now it suddenly shows black desktop with message that it isn't genuine. I ran the web scanner and it says it is not genuine. I have checked for malware and keep antivirus software up to date. Any resolutions to this?

    Update: posted diagnostic tool scan also no hardware has been changed.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7XKD4-G2P32-KJK8P
    Windows Product Key Hash: 8YLeRmuw4lYl82hAOPMQVjW4K8c=
    Windows Product ID: 00371-152-9833685-85405
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A3FAD894-5367-4D26-843A-F5C72519C190}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A3FAD894-5367-4D26-843A-F5C72519C190}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KJK8P</PKey><PID>00371-152-9833685-85405</PID><PIDType>5</PIDType><SID>S-1-5-21-2102568667-1362057284-3417692309</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965WH_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1754.2008.1117.0002</Version><SMBIOSVersion major="2" minor="4"/><Date>20081117000000.000000+000</Date></BIOS><HWID>C9BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:25:2011 23:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GHuJs6Dxpgk2sKMpKgsUWz2lo159BJVKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG965WH
      FACP            INTEL         DG965WH
      MCFG            INTEL         DG965WH
      WDDT            INTEL         DG965WH
      ASF!            INTEL         DG965WH
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm



    • Edited by Philip Long Tuesday, July 26, 2011 7:15 AM diag tool
    Tuesday, July 26, 2011 6:51 AM

Answers

  • Try these steps in order as needed.  

    1.  Use System Restore to recover to a point before the error appeared.

    2.  Use the System File Checker to repair any corrupted system files.  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

    3.  Use your retail disk to perform an in-place installation (aka repair installation).  This will not disturb your programs, files, or settings, but make a backup first anyway.  You will need to catch up on updates again but it should fix the problem. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, July 31, 2011 9:11 PM
    Answerer

All replies

  • "Philip Long" wrote in message news:48298764-5400-4883-900f-e285a129a2ab...

    I purchased the software several months after it came out through Digitalriver. I have had no problems with the software before. Now it suddenly shows black desktop with message that it isn't genuine. I ran the web scanner and it says it is not genuine. I have checked for malware and keep antivirus software up to date. Any resolutions to this?

    Update: posted diagnostic tool scan also no hardware has been changed.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7XKD4-G2P32-KJK8P
    Windows Product Key Hash: 8YLeRmuw4lYl82hAOPMQVjW4K8c=
    Windows Product ID: 00371-152-9833685-85405
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied



    Hopefully, the problem highlighted above is simply because of a corrupted Licensing Store.....
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    reboot
     
     
    Run MGADiag again, and post the report, together with details of any error messages encountered.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 8:45 AM
    Moderator
  • I didn't get any errors changing tokens.dat to tokens.bar. I rebooted the computer ran the MGADIAg but I get an error message trying to copy the information:

    "Failed to create output files, hr = 0x80070002. Please contact support."


    Tuesday, July 26, 2011 2:37 PM
  • Try pasting the result anyway.  The error is sometimes bogus.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 26, 2011 3:20 PM
    Answerer
  • "Cbarnhorst" wrote in message news:1c21a62a-a881-436e-93bf-cbac2623cb93...
    Try pasting the result anyway.  The error is sometimes bogus.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    All that error means is that for some reason the tool was unable to save the output files to disk - the data for the report is still in RAM and accessible for copy/paste procedures

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 6:13 PM
    Moderator
  •  

    Ok just pressed ctrl-v and it still worked:

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7XKD4-G2P32-KJK8P
    Windows Product Key Hash: 8YLeRmuw4lYl82hAOPMQVjW4K8c=
    Windows Product ID: 00371-152-9833685-85405
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A3FAD894-5367-4D26-843A-F5C72519C190}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A3FAD894-5367-4D26-843A-F5C72519C190}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KJK8P</PKey><PID>00371-152-9833685-85405</PID><PIDType>5</PIDType><SID>S-1-5-21-2102568667-1362057284-3417692309</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965WH_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1754.2008.1117.0002</Version><SMBIOSVersion major="2" minor="4"/><Date>20081117000000.000000+000</Date></BIOS><HWID>C9BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:26:2011 00:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GHuJs6Dxpgk2sKMpKgsUWz2lo159BJVKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG965WH
      FACP            INTEL         DG965WH
      MCFG            INTEL         DG965WH
      WDDT            INTEL         DG965WH
      ASF!            INTEL         DG965WH
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm


    Wednesday, July 27, 2011 3:07 AM
  • "Philip Long" wrote in message news:fc216e95-f1d6-4167-909c-7a970c642eec...

     

    Ok just pressed ctrl-v and it still worked:

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7XKD4-G2P32-KJK8P
    Windows Product Key Hash: 8YLeRmuw4lYl82hAOPMQVjW4K8c=
    Windows Product ID: 00371-152-9833685-85405
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

     
    No change, I'm afraid:(
    What Anti-Virus are you using? - Some AV's have a setting to disable scripting (which is incredibly stupid since many legitimate/necessary things happen by scripts) The most well-known for this is Norton in its various forms. What anti-Malware apps do you have installed?
    What software did you install in the few days prior to the notification first appearing? Any signs of malware?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 9:05 AM
    Moderator
  • My anti virus program is Avast v.6.0.1203, I permanently disabled the program then restarted but still get the not genuine message.

    I also have Malwarebyte's Anti-Malware but I don't think it is actually running just installed, then of course the windows spyware program. Avast upgraded probably two weeks ago but nothing happened up until a few days ago.

    Could I not just set the permissions on slmgr.vbs?

    Thursday, July 28, 2011 1:45 AM
  • Turning off programs individually is not the right approach.  Use a selective startup and re-enable programs one by one to diagnose the issues.  See:

    http://support.microsoft.com/kb/331796


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, July 28, 2011 1:56 AM
    Answerer
  • This is my same problem
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {A30387F1-2A1B-4A3A-AD65-5D0A49A5F9D3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\TAYLOR\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[Hr = 0x80004005]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A30387F1-2A1B-4A3A-AD65-5D0A49A5F9D3}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1840300779-2027251897-217102948</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.58     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>DD313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAIAAQABAAAABAABAAEA6GGuL1LfPF7WdXB6kiQso0aDBlo6WsR98vRUJhjjxresVsMaKoU=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30CC    
      FACP HP     30CC    
      HPET HP     30CC    
      BOOT HP     30CC    
      MCFG HP     30CC    
      TMOR HP     30CC    
      SLIC HPQOEM SLIC-MPC
      SSDT HP     30CC    
      SSDT HP     30CC    
      SSDT HP     30CC    
      SSDT HP     30CC    
      SSDT HP     30CC    
    Friday, July 29, 2011 7:05 PM
  • Please observe announcement 2 at the top of this forum page:

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

    In other words, please do not post "Me Too" messages in other people's threads.
    Thank you,
    Darin MS

    Post your report AND your specific question to your own new thread by clicking the Ask A Question link at the upper right of this page.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, July 29, 2011 8:03 PM
    Answerer
  • I followed the steps in the support article "How to perform a clean startup" rebooted the machine and re-ran the online validation and still coming up as not genuine.

     


    New MGA Tool info:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7XKD4-G2P32-KJK8P
    Windows Product Key Hash: 8YLeRmuw4lYl82hAOPMQVjW4K8c=
    Windows Product ID: 00371-152-9833685-85405
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A3FAD894-5367-4D26-843A-F5C72519C190}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A3FAD894-5367-4D26-843A-F5C72519C190}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KJK8P</PKey><PID>00371-152-9833685-85405</PID><PIDType>5</PIDType><SID>S-1-5-21-2102568667-1362057284-3417692309</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965WH_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1754.2008.1117.0002</Version><SMBIOSVersion major="2" minor="4"/><Date>20081117000000.000000+000</Date></BIOS><HWID>C9BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:31:2011 13:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAACAAAAAQABAAEA6GHuJs6Dxpgk2sKMpKhs9ixRlo159BJVKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG965WH
      FACP            INTEL         DG965WH
      MCFG            INTEL         DG965WH
      WDDT            INTEL         DG965WH
      ASF!            INTEL         DG965WH
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm



    Sunday, July 31, 2011 8:33 PM
  • Try these steps in order as needed.  

    1.  Use System Restore to recover to a point before the error appeared.

    2.  Use the System File Checker to repair any corrupted system files.  Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window. 

    3.  Use your retail disk to perform an in-place installation (aka repair installation).  This will not disturb your programs, files, or settings, but make a backup first anyway.  You will need to catch up on updates again but it should fix the problem. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, July 31, 2011 9:11 PM
    Answerer
  • I recently had the same problem with Win 7 saying it wasn't genuine.  From reading another post, I found out that there is one Service that at first looks like no big deal to switch off but apparently is.  If you switch the Service called SPP Notification Service to anything other than automatic, you get the "Not Genuine" message.  If you make sure that it is running on automatic, then you shouldn't have any more problems with a truly "Genuine" install.  Hope this helps.
    Sunday, December 11, 2011 8:08 AM
  • "Ozcice" wrote in message news:732a36f0-06b4-4e4e-8926-b2a8bd4a6a84...
    I recently had the same problem with Win 7 saying it wasn't genuine.  From reading another post, I found out that there is one Service that at first looks like no big deal to switch off but apparently is.  If you switch the Service called SPP Notification Service to anything other than automatic, you get the "Not Genuine" message.  If you make sure that it is running on automatic, then you shouldn't have any more problems with a truly "Genuine" install.  Hope this helps.
     
    SPPuiNotify service should be set to Manual, not Automatic.
    Setting it to automatic will possibly give rise to problems at boot, as the services on which it depends won’t have started.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 11, 2011 8:27 AM
    Moderator