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its real I swear. RRS feed

  • Question

  • My copy of windows(which is in fact genuine) has been telling me tat it is not genuine. any ideas on how to fix it?

    Sunday, December 18, 2011 6:32 AM

Answers

  • no but i have gotten a few errors. i think it may be a virus know of any good free anti virus software? i have avast but it doesn't seen to think anything is amiss.
    • Marked as answer by Darin Smith MS Wednesday, December 21, 2011 10:45 PM
    Wednesday, December 21, 2011 2:38 AM
  • no but i have gotten a few errors. i think it may be a virus know of any good free anti virus software? i have avast but it doesn't seen to think anything is amiss.

    Try downloading Malwarebytes Anti-Malware. Do not enable the Real time blocking protection module when you install it.

    Then click the Update tab -> Check for updates. Then run a Quick Scan to begin with & see if it finds anything.


    • Edited by tb19 Wednesday, December 21, 2011 4:04 AM
    • Marked as answer by Illumian84 Thursday, December 22, 2011 5:38 PM
    Wednesday, December 21, 2011 4:03 AM

All replies

  • 1. Download Microsoft MGADiag.exe & save it to your desktop.

    2. Run it & click the continue button.

    3. Then click the copy button. (Ignore any error messages you may get)

    4. In a new reply in this thread only. Paste the full report given.

    Sunday, December 18, 2011 8:52 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A57A30D0-62E4-4A08-B694-91560D6AD892}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\james\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A57A30D0-62E4-4A08-B694-91560D6AD892}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-908616245-2818449500-3002501148</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="5"/><Date>20091028000000.000000+000</Date></BIOS><HWID>62153507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>725B70DEC2B7738</Val><Hash>2gZFAkaskHPZXTBctjS8cPhHZxw=</Hash><Pid>81602-924-0743293-68341</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2462009
    Installation ID: 005111688440331175562716840666819924194815792776454876
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/18/2011 10:03:31 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:12:2011 17:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAJJRoEbS/2nrMnlrCrljaJja/Cg1WuA==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP TOSCPL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SLIC TOSCPL TOSCPL00
      OSFR TOSHIB A+2nd ID
      SSDT BrtRef DD01BRT
      SSDT BrtRef DD01BRT
      SSDT BrtRef DD01BRT
    Monday, December 19, 2011 4:03 AM
  • "Illumian84" wrote in message news:46991d21-1668-4633-a113-c91432c02e99...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
     
    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L455</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="5"/><Date>20091028000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/18/2011 10:03:31 PM
     
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
     
     
     
    There appears to be no problem with your report – are you still seeing the non-genuine notification?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 19, 2011 9:28 AM
    Moderator
  • no but i have gotten a few errors. i think it may be a virus know of any good free anti virus software? i have avast but it doesn't seen to think anything is amiss.
    • Marked as answer by Darin Smith MS Wednesday, December 21, 2011 10:45 PM
    Wednesday, December 21, 2011 2:38 AM
  • no but i have gotten a few errors. i think it may be a virus know of any good free anti virus software? i have avast but it doesn't seen to think anything is amiss.

    Try downloading Malwarebytes Anti-Malware. Do not enable the Real time blocking protection module when you install it.

    Then click the Update tab -> Check for updates. Then run a Quick Scan to begin with & see if it finds anything.


    • Edited by tb19 Wednesday, December 21, 2011 4:04 AM
    • Marked as answer by Illumian84 Thursday, December 22, 2011 5:38 PM
    Wednesday, December 21, 2011 4:03 AM
  • There are plenty of free online scanners.  Search on "free online scanners".
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, December 21, 2011 4:55 AM
    Answerer
  • thank you, not sure it it got everything but it found about 50 or so items so it is doing better than my old stuff.

    Thursday, December 22, 2011 5:41 PM