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Re: After validating MS Office 2007 i still get 'this copy of Office is not genuine. Click here to learn more' tab RRS feed

  • Question

  • I bought a genuine copy of microsoft office enterprise 2007 on a deal. the deal was offered through microsoft and national health services in UK. It installed fine. However, now it says that my copy is not genuine and it is not being validated. I am going bananas on this because I cannot work with office properly anymore and it is a genuine copy and i have not shared it with anyone (it is only on my computer).

    What is the best solution for this problem...please note that it was sold through microsoft and not some other vender. Any advice would be highly appreciated to sort this issue out.

     

    Monday, May 26, 2008 4:18 PM

Answers

All replies

  • Immoo,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    Lori MS

    Thursday, June 5, 2008 5:32 PM
  • Immoo,

     

    Exactly when are you getting these validation error messages?  In order to help you with this validation issue please run the following Office validation at :  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng .

     

    If that fails please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Lori MS

    Thursday, June 5, 2008 8:29 PM
  • I bought a geniune copy of office 2007 home and student and when opening word or excel I also get a star telling the software is not geniune, when I go to the microsoft site /geniune I tell to validate office it tells me thank you for using opriginal software and again I get the star. Can anyone help please?
    Friday, April 3, 2009 7:59 PM
  • This is what I get after running the tool: Diagnostic Report (1.9.0006.1): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I= Windows Product ID: 89576-OEM-7332141-00148 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6001.2.00010100.1.0.006 ID: {CECC0554-66DD-4933-B7F4-2898F8FD4415}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6001.vistasp1_gdr.080917-1612 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 WGA Notifications Data--> Cached Result: N/A, hr = 0x80004005 File Exists: Yes Version: 1.7.18.7 WgaTray.exe Signed By: N/A, hr = 0x80096010 WgaLogon.dll Signed By: N/A, hr = 0x80096010 OGA Notifications Data--> Cached Result: 103 Version: 1.7.105.35 WGATray.exe Signed By: N/A, hr = 0x80096010 OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 100 Genuine Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: Registered, 1.7.111.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {CECC0554-66DD-4933-B7F4-2898F8FD4415}1.9.0006.16.0.6001.2.00010100.1.0.006x32*****-*****-*****-*****-XFJ4B89576-OEM-7332141-001482S-1-5-21-3850430593-542007784-3418529698Sony CorporationVGN-TZ47FNPhoenix Technologies LTDR0091N720080207000000.000000+000CB313507018400FA080A0C0AHora estándar central (México)(GMT-06:00)03SonyVAIO100100Microsoft Office Home and Student 2007122869F624A417F70mMcPpDx3DNNX78qqBqu6Tq73IMc=81602-952-1472205-687191 Spsys.log Content: 0x80070002 Licensing Data--> Versión del Servicio de licencias de software: 6.0.6001.18000 Nombre: Windows(TM) Vista, Business edition Descripción: Windows Operating System - Vista, OEM_SLP channel Id. de activación: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3 Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f PID extendido: 89576-00146-321-400148-02-1033-6001.0000-1972008 Id. de instalación: 014156322885505981793744097063359643311550313712505164 URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=43473 URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=43474 URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=43476 URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=43475 Clave de producto parcial: XFJ4B Estado de la licencia: con licencia HWID Data--> HWID Hash Current: PAAAAAEABAABAAMAAQABAAAABAABAAEAJJQerOc+gCLW54B3SOR8Rc6nZJXOcPL0/BlTAxJjjPusViqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO TCPA Sony VAIO SLIC Sony VAIO APIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO Thanks in advanced
    Friday, April 3, 2009 8:09 PM
  • Screegie,

    Please rerun your MGA Diagnostic Tool and paste the results in a NEW thread vs. here in another person's thread. Also it is really hard to make out how you pasted the results previously.


    Thank you very much,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, April 3, 2009 9:05 PM
  • These are my results after running the tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F3D4CF8A-220C-48C9-80BB-358428D26035}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3D4CF8A-220C-48C9-80BB-358428D26035}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3485171603-3185671731-2231432366</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>XPS 630i</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.8 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080715000000.000000+000</Date></BIOS><HWID>52323507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MC09   </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>73A242F29B2A586</Val><Hash>FD8E/V/iPkWWn7iqxHRvu1edwik=</Hash><Pid>89388-707-7130897-65770</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-3081-6001.0000-2692008
    Installation ID: 009666513933271820785161611713250512816280226432026186
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAIAAgABAAEABAADAAAAAwABAAEAeqgc8LxT/Nkqa0gkYFy+ZtqugH1M6vL0Qm8AUKl5Wyd+NaxWTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          MC09  
      FACP            DELL          MC09  
      HPET            DELL          MC09  
      BOOT            DELL          MC09  
      MCFG            DELL          MC09  
      SLIC            DELL          MC09  
      SSDT            PmRef        CpuPm


    It would be greatly appreciated if an someone would analyze this and provide me with a solution. Thanks!
    Saturday, April 4, 2009 12:07 PM