Safe mode RRS feed

  • Question


    I have downloaded the 90 day trial in the hopes that it will clear a virus/trojan (not sure which) that various other anti virus programs have been unable to.If it works I will keep it.

    Onecare, like the others, says it has cleared the virus  but it reloads itsself and starts window pop-ups again  This tells me the  virus is in the system files and can only be cleaned in safe mode with command prompt. I looked at the help message http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1215336&SiteID=2 which tells me to start in safe mode, go to the onecare folder and type the command.

    My problem is thgat when I loaded OneCare either I didn't open a folder on the program didn't. At anyrate there is no folder  so how do I run in safe mode?

    Monday, November 24, 2008 4:49 PM