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unwanted software keeps popping up RRS feed

  • Question

  • I'am running Explorere 8 on windows XP . Have Windows Live Care Installed on computer. Problem is I get a window that pops up saying that windows live has found a potenrially unwanted software (Trojan Downloader:Win32/Wene...) so I remove it and within minutes it comes up again si I remove it and it just keeps popping up. Was on the phone with the One Care Live tech for 2 hours yesterday and he told me to run the Microsoft windows Malicious Software removal Tool program and the program found no problems si I shut it down overnight and the problem is still there this morning
    • Moved by JimR1Moderator Sunday, August 2, 2009 2:25 PM Is a One Care question. (From:Scanning, Detecting, and Removing Threats)
    Sunday, August 2, 2009 2:23 PM

Answers

  • Please continue to work with support for help with removing this threat. If the support technician cannot remove the trojan ask to have your support case escalated.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, August 2, 2009 2:29 PM
    Moderator