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laptop client install problem - fails with error 1605 RRS feed

  • Question

  •  

    The CRM product is trying to install sql express.

    The install fails on some machines that have a newer version of the install shield.

    The specific error received is "Error 1605: This action is only valid for products that are currently installed."

    Here's a link to the problem description:   http://consumer.installshield.com/kb.asp?id=Q108474

     

    Hopefully, there is an improved version of the laptop install.............

    Wednesday, January 9, 2008 4:23 PM

Answers

  • When CRM Outlook Client for the Laptops attempted to install the SQL Express database, the database install failed when it tried to load one of its  prereqs – MSXML6.0.

     

    The correction was to uninstall MSXML6.0, but in addition we had to use a special Uninstall Cleanup Tool to completely remove the MSXML components. Just doing a normal uninstall did not completely remove everything, causing additional problems when you try to re-install CRM Outlook Client.

     

    The multiple layers to this problem made it difficult to find and fix.

    Monday, January 21, 2008 7:28 PM

All replies

  • Is this for CRM 3.0? Are you using the V3C laptop client available via download or the install media that originally shipped with CRM 3.0?

    Matt Wittemann

    CRM MVP

    http://icu-mscrm.blogspot.com

     

    Wednesday, January 16, 2008 3:25 AM
    Moderator
  • When CRM Outlook Client for the Laptops attempted to install the SQL Express database, the database install failed when it tried to load one of its  prereqs – MSXML6.0.

     

    The correction was to uninstall MSXML6.0, but in addition we had to use a special Uninstall Cleanup Tool to completely remove the MSXML components. Just doing a normal uninstall did not completely remove everything, causing additional problems when you try to re-install CRM Outlook Client.

     

    The multiple layers to this problem made it difficult to find and fix.

    Monday, January 21, 2008 7:28 PM