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Genuine Advantage Issue RRS feed

  • Question

  • I dont know what seems to be the problem. Every time I open an office program, I get this genuine advantage issue. I ran the diagnostic test. Let me know what is up with it

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RT49F-GWPXD-GRHHT
    Windows Product Key Hash: dN6J0yehSXsPIGfXq+JarozUdA0=
    Windows Product ID: 76487-OEM-2245521-66018
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E953A38C-1548-4656-8534-AC4B2BF7EEC6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E953A38C-1548-4656-8534-AC4B2BF7EEC6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GRHHT</PKey><PID>76487-OEM-2245521-66018</PID><PIDType>3</PIDType><SID>S-1-5-21-776561741-1659004503-839522115</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Extensa 5620                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.32          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080201000000.000000+000</Date></BIOS><HWID>AFC33B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>70DD7CE15591586</Val><Hash>c6TRLJyfO4OQc0ueCXW3KxzIaMs=</Hash><Pid>89388-707-7020757-65360</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17C30:Acer Incorporated|6249:HITACHI, Ltd|6249:HITACHI, Ltd|6249:HITACHI, Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, October 22, 2009 1:11 AM

Answers

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Unfortunately, the installed copy of Microsoft Office Enterprise 2007 is non-genuine because it is counterfeit.  The invalid product key was never issued by Microsoft and was likely created by a counterfeiter using an illegal product key generator (KeyGen).  You can review your options by visiting Microsoft Genuine Advantage and clicking on Validate Office.  When validation fails, you will be presented with a Get Genuine button to click on.

     

    Also see:

    Details of the genuine Office Complimentary Offer

    Counterfeit Software Gallery

    Reporting Software Piracy

    Surprising Risks of Counterfeit in Business

    P.S.  You should send a copy of your MGA report to the entity that sold you the counterfeit copy of Office and demand a complete refund.


    Carey Frisch
    Thursday, October 22, 2009 2:01 AM
    Moderator
  • How can I take advantage of the genuine Office Complimentary offer without a receipt of purchase? I gave my computer to a friend and he cut me a deal through his work and I just payed my friend. I have nothing to reinstall or anything. Is there a way for me to get Office back or will I be without Office completely for college without buying a new one?
    Thursday, October 22, 2009 5:51 AM
  • Consider taking advantage of The UltimateSteal for qualified students.
    Carey Frisch
    Thursday, October 22, 2009 5:58 AM
    Moderator
  • Hello jtsstrait,

    You wrote, "I just payed my friend."

    Dude, this friend owes you some beers :-)

    Seriously, jump on that Ultimate Steal Deal, it's for nothing.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 22, 2009 3:42 PM