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Workflow on Email shoot for Un-Attended Lead more than 24 hours in MS Dynamics CRM 2011? RRS feed

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    I want to create Workflow for Un-Attended Lead more than 24 hours then Email will shoot Automatically to User as {BM(BranchManager)}

    My Business Unit Hierarchy is :        

    Main Organisation  >>  RBH Trading(Head)  >>  BM Trading(Branch Manager)  >>  RM Trading(Relational Manager)


    So, if any RM will not attend his Lead until 24 hours then 1 Auto Email should send to his BM.

    Actually the Problem is how to set BM Email into Email Template's "To" Field and i cannot fix any 1 BM there.


    PLEASE HELP!

    what to select in

    • Edited by Goswami Amit Friday, February 6, 2015 6:58 AM pics
    Thursday, February 5, 2015 11:02 AM