Greetings,
I purchased a Thinkpad laptop directly from IBM two years ago. After installing a Windows update recently, I began getting a message telling me that the Windows software on my computer is counterfeit. Strangely, when I used the validation tool found at http://www.microsoft.com/genuine/default.mspx?displaylang=en, my computer passes the validation test. Can anyone tell me how to resolve this problem so that I can continue to receive Windows updates? Thank you!
-Tim
Below are the results of the WGA Diagnostic Data:
Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Genuine
Windows Product Key: *****-*****-Q89DP-Q8QK8-VF2B8
Windows Product Key Hash: b8ke7thlkNj7yyHBhLmcdr6K2MI=
Windows Product ID: 55277-OEM-2111907-00107
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
Download Center code: W58X5RD
ID: 10150761-bf55-4de3-b5e0-a9e1199253bc
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.530.0
Signature Type: Microsoft
Validation Diagnostic:
System Scan Data-->
Scan: Complete
Cryptography: Complete
Notifications Data-->
Cached Result: 0
Cache refresh Interval: 6097 seconds
Extended notification delay(non-genuine): N/A
Extended notification delay(un-activated): N/A
All disabled: N/A
Reminder reduced: N/A
File Exists: Yes
Version: 1.5.540.0
Signatue Type: Microsoft
OGA Data-->
Office Status: 109
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MICROS~2\INTERN~1\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>10150761-bf55-4de3-b5e0-a9e1199253bc</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-VF2B8</PKey><PID>55277-OEM-2111907-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-1164726004-2621287942-1855050765</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2681CU1</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1OET38WW (1.04 )</Version><SMBIOSVersion major="2" minor="31"/><Date>20030314000000.000000+000</Date><SLPBIOS>IBM CORPORATION,IBM CORPORATION</SLPBIOS></BIOS><HWID>4C2D3A07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
