I bought a Acer aspire one, and since 4 months it said that windows is not original, so I see the way to change the prodcut key, and don't accept it, I verify that my windows installed in the computer is the same that I have the product key . How can I solve
this problem ?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {27028F51-30EA-48A4-91EB-1355B6F1B2C7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\es-ES\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\es-ES\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\es-ES\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\es-ES\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\es-ES\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\windows\system32\es-ES\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\windows\system32\es-ES\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\es-ES\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\es-ES\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\windows\system32\es-ES\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{27028F51-30EA-48A4-91EB-1355B6F1B2C7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4074712523-4282817866-1172831462</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO722</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion
major="2" minor="7"/><Date>20110608000000.000000+000</Date></BIOS><HWID>F6AD0E00018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar oeste, Sudamérica(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65325</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App
Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514
Nombre: Windows(R) 7, HomePremium edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00359-00178-926-800006-02-1033-7601.0000-0892011
Id. de instalación: 011922692246634910987256421115091625138286784411949053
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: 7QJB7
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 2
Hora de confianza: 7/17/2012 11:38:50 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 7:10:2012 12:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEAJJQkulT5wuS2cfALYj32fW7jwlBQXg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC ACRSYS
ACRPRDCT
FACP ACRSYS
ACRPRDCT
HPET ACRSYS
ACRPRDCT
BOOT ACRSYS
ACRPRDCT
MCFG ACRSYS
ACRPRDCT
SLIC ACRSYS
ACRPRDCT
SSDT AMD
POWERNOW
SSDT AMD
POWERNOW
COA
Windows 7 Nome Prem OA
I see your answer, thanks I go to the link and read it, as I coudln't solve it, Igo to the help Option, and they told me that I must use the help in my country, in my country the said that the Id is not for my region ? What should I do ? see text:
Hello,
Thank you for contacting Microsoft North America Customer Service.
As a Customer Service Representative, I am here to assist you in finding the right place to get help with your questions and provide resources to resolve your concern.
I apologize for the inconvenience caused to you.
If you are seeking assistance with a Microsoft product that was purchased outside of North America, please contact your local subsidiary directly for assistance.
Please note that our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions
of our software.
From the information you have provided in your message, I understand that you are located in Spain. The Customer Service team you have reached is for North America. There are significant differences between North American versions of Microsoft products and
those localized for your country.
Therefore, if you are facing issue with any Microsoft product or service, you will be best assisted by the Microsoft subsidiary that specializes in your version of the Microsoft software. You can reach them at (phone): 34913919000
You may also visit the below link to obtain the contact information of your local Microsoft subsidiary:
http://www.microsoft.com/worldwide/phone/contact.aspx?country=Spain
I hope the above information is helpful. Your patience is appreciated and I apologize once again for the inconvenience.
Thank you,
