Asked by:
An unexpected error occurred, the troubleshooting wizard cannot continue.

Question
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Error Code: .0x80040154
Context: Elevated
Wednesday, December 29, 2010 4:07 AM
All replies
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Dear Customer,
Thank you for your interest in Microsoft Fix it Center (beta). May I know Which one of "Troubleshooting" you have running? What is your OS Win7/Vista/XP 32/64?
Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.
Best Regards,
Yan Jun
- Proposed as answer by Stephen Neumann Tuesday, July 3, 2012 7:25 AM
Wednesday, December 29, 2010 9:27 AM -
I have Vista/64 OS. I have downloaded Microsoft Fix It Center.Ink. I've tried nearly all of the fix it options, all give the same result.Wednesday, December 29, 2010 8:24 PM
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Dear Customer,
Thanks for your feedback.To further troubleshoot the problem, could you please refer below steps provide us some event logs informations?
Step 1:
1. Control panel -> All Control Panel Items -> Administrative Tools -> Open Event Viewer
2. Event Viewer -> Windows Logs -> Applications
After you select this section and please note to source content, if you find any error/warning about "fix it center/matsvc" please provide to us.
Steps 2:
1. Control Panel- > All Control Panel Items -> Administrative Tools ->Open Event Viewers
2. Event Viewer ->Applications and Services Logs->Microsoft->windows-> Diagnosis-ScriptedDiagnosticsProvider
If you find any error/warning about error code "0x80040154" please provide to us. Thanks.
Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.
Best Regards,
Yan Jun
Thursday, December 30, 2010 2:06 AM -
I've got the same problems going on. I just downloaded it tonight and immediately after it was set up I got the error message. I've pasted the details about the error messages below:
Error 6/23/2011 8:45:01 PM MatSvc 9 None
Warning 6/23/2011 8:42:30 PM MatSvc 12 None
Error 6/23/2011 8:45:07 PM MatSvc 15 None
Warning 6/23/2011 8:42:34 PM MatSvc 12 None
Warning 6/23/2011 9:20:10 PM MatSvc 12 None
Warning 6/23/2011 8:42:39 PM MatSvc 12 NoneLog Name: Application
Source: MatSvc
Date: 6/23/2011 8:45:01 PM
Event ID: 9
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Rachael-PC
Description:
The MATS service encountered a failure when diagnosing problems. hr=0x800706BE
SAP folder: C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.19Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MatSvc" />
<EventID Qualifiers="49156">9</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-24T00:45:01.000Z" />
<EventRecordID>24632</EventRecordID>
<Channel>Application</Channel>
<Computer>Rachael-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x800706BE</Data>
<Data>C:\Program Files\Microsoft Fix it Center\SAPFolder\Scheduled\DDA435FA-6E05-4DBF-80FE-C4EBE882E798.19</Data>
</EventData>
</Event>Log Name: Application
Source: MatSvc
Date: 6/23/2011 8:42:30 PM
Event ID: 12
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Rachael-PC
Description:
The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94
.Keyword:GetUrlProxyInfoEvent Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MatSvc" />
<EventID Qualifiers="32772">12</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-24T00:42:30.000Z" />
<EventRecordID>24629</EventRecordID>
<Channel>Application</Channel>
<Computer>Rachael-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x80072F94</Data>
<Data>Keyword:GetUrlProxyInfo</Data>
</EventData>
</Event>Log Name: Application
Source: MatSvc
Date: 6/23/2011 8:45:07 PM
Event ID: 15
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Rachael-PC
Description:
The scheduled MATS task encountered a failure when collecting configuration data. hr=0x800706BE
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MatSvc" />
<EventID Qualifiers="49156">15</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-24T00:45:07.000Z" />
<EventRecordID>24633</EventRecordID>
<Channel>Application</Channel>
<Computer>Rachael-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x800706BE</Data>
</EventData>
</Event>Log Name: Application
Source: MatSvc
Date: 6/23/2011 8:42:34 PM
Event ID: 12
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Rachael-PC
Description:
The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94
.Keyword:GetUrlProxyInfoEvent Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MatSvc" />
<EventID Qualifiers="32772">12</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-24T00:42:34.000Z" />
<EventRecordID>24630</EventRecordID>
<Channel>Application</Channel>
<Computer>Rachael-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x80072F94</Data>
<Data>Keyword:GetUrlProxyInfo</Data>
</EventData>
</Event>Log Name: Application
Source: MatSvc
Date: 6/23/2011 9:20:10 PM
Event ID: 12
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Rachael-PC
Description:
The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94
.Keyword:GetUrlProxyInfoEvent Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MatSvc" />
<EventID Qualifiers="32772">12</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-24T01:20:10.000Z" />
<EventRecordID>24634</EventRecordID>
<Channel>Application</Channel>
<Computer>Rachael-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x80072F94</Data>
<Data>Keyword:GetUrlProxyInfo</Data>
</EventData>
</Event>Log Name: Application
Source: MatSvc
Date: 6/23/2011 8:42:39 PM
Event ID: 12
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Rachael-PC
Description:
The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94
.Keyword:GetUrlProxyInfoEvent Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MatSvc" />
<EventID Qualifiers="32772">12</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-24T00:42:39.000Z" />
<EventRecordID>24631</EventRecordID>
<Channel>Application</Channel>
<Computer>Rachael-PC</Computer>
<Security />
</System>
<EventData>
<Data>hr=0x80072F94</Data>
<Data>Keyword:GetUrlProxyInfo</Data>
</EventData>
</Event>Friday, June 24, 2011 1:35 AM -
Dear Rachael0728,
Thank you for your interest in Microsoft Fix it tool. Based on your above described, it seems a net work proxy issue or a permissions issue you encountered, could you please try below setting steps:
1. On the Tools menu in Internet Explorer, click Internet Options, click the Connections tab, and then click LAN Settings.
2. Under Proxy server groups, click to select the Use a proxy server for your LAN check box.
3. In the Address box, type the IP address of the proxy server. (Note:please try type the same content with your "local proxy address")
4. Run Fix it Center tool as Administrator.
Hope it helps. Looking forward to your feedback. Thanks!
Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.
Best Regards,
Alex
Tuesday, June 28, 2011 3:00 AM -
I run Vista home premium service pack 2- 32 bitThursday, September 22, 2011 11:40 AM
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when locating event viewer-error came up "event15 matsvc", with 21,636 eventsThursday, September 22, 2011 11:54 AM
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Mr. Sandman, this is Charly 1968, Am I supposed to clear the Applications and Services log, to correct " Event 15 matsvc?Thursday, September 22, 2011 12:24 PM
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Error Code: .0x80040154
Context: Elevated
Tuesday, July 3, 2012 7:22 AM -
This thing doesn't even work.Monday, December 31, 2012 3:05 AM
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VistaFriday, January 25, 2013 8:01 PM