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Windows 7 is saying "not genuine" on laptop RRS feed

  • Question

  • My version of windows 7 came with my gateway laptop, but now it is saying the version of windows isn't genuine. The sticker with the product key on the back got ripped in half, please help.
    Here is a copy of the MGA diagnostics report.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {98078492-3DD9-44CB-83C1-E606255BB986}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Fightklub\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{98078492-3DD9-44CB-83C1-E606255BB986}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-800263949-43034362-3413053712</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>LT27</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V3.15(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>62BB0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7600.0000-3002011
    Installation ID: 022240528073602275279923736844737240875225087046552714
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 3
    Trusted time: 11/28/2011 4:26:48 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:27:2011 21:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ8wsxjdCr0E7Fz9bEpG35B/chk=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      WDAT INSYDE INSYDE  
      SLIC ACRSYS ACRPRDCT
      SSDT PmRef CpuPm

    • Edited by Chellz Bellz Monday, November 28, 2011 9:54 PM
    • Moved by Darin Smith MS Monday, November 28, 2011 11:22 PM windows 7 genuine issue moved to the Windows 7 genuine forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Monday, November 28, 2011 9:49 PM

Answers

  • "Chellz Bellz" wrote in message news:48d449cc-eca4-4a71-9352-9bd34927a798...
    My version of windows 7 came with my gateway laptop, but now it is saying the version of windows isn't genuine. The sticker with the product key on the back got ripped in half, please help.
    Here is a copy of the MGA diagnostics report.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>LT27</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V3.15(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 3
    Trusted time: 11/28/2011 4:26:48 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
     
     
     
    [MODS – please move this thread to the Win 7 WGA Forum]
     
    Try this
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softwar eProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If asked to re-activate, you will have to cancel – you should be no worse off than you are now.
     
    If activation fails, then you will have to either reinstall Windows using the manufacturer’s Recovery system, or see if you can persuade MS to give you a new Key by talking to an activation rep.
     

     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Chellz Bellz Tuesday, November 29, 2011 3:02 AM
    Monday, November 28, 2011 10:27 PM
    Moderator
  • Either the recovery partition on the hard drive or the set of recovery dvds provided for the manufacturer for your make and model computer.  The recovery system restores the computer to factory condition, meaning it will be the way it was when you bought it.  Go to the manufacturer's website for instructions on how to use the recovery partition.  Usually it is to press F11 or F12 while the computer is just starting up.  You should see an instruction at the bottom of the initial splash screen.  If you have already removed the recovery partition and don't have the manufacturer's dvd, you can order the recovery dvds from the manufacturer or from a third party like Recovery-Disks.com.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Chellz Bellz Tuesday, November 29, 2011 9:44 PM
    Tuesday, November 29, 2011 6:39 AM
    Answerer

All replies

  • "Chellz Bellz" wrote in message news:48d449cc-eca4-4a71-9352-9bd34927a798...
    My version of windows 7 came with my gateway laptop, but now it is saying the version of windows isn't genuine. The sticker with the product key on the back got ripped in half, please help.
    Here is a copy of the MGA diagnostics report.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>LT27</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V3.15(DDR3)</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 3
    Trusted time: 11/28/2011 4:26:48 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
     
     
     
    [MODS – please move this thread to the Win 7 WGA Forum]
     
    Try this
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softwar eProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If asked to re-activate, you will have to cancel – you should be no worse off than you are now.
     
    If activation fails, then you will have to either reinstall Windows using the manufacturer’s Recovery system, or see if you can persuade MS to give you a new Key by talking to an activation rep.
     

     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Chellz Bellz Tuesday, November 29, 2011 3:02 AM
    Monday, November 28, 2011 10:27 PM
    Moderator
  • I used recovery steps and did a system restore, which seemed to work b/c the "windows is not genuine" text and black screen is gone.

    thank you for your guidance! :)

    Tuesday, November 29, 2011 3:02 AM
  • nevermind, it's saying not genuine again. :/

    what exactly is the the manufacturer’s recovery system?

    Tuesday, November 29, 2011 3:08 AM
  • Either the recovery partition on the hard drive or the set of recovery dvds provided for the manufacturer for your make and model computer.  The recovery system restores the computer to factory condition, meaning it will be the way it was when you bought it.  Go to the manufacturer's website for instructions on how to use the recovery partition.  Usually it is to press F11 or F12 while the computer is just starting up.  You should see an instruction at the bottom of the initial splash screen.  If you have already removed the recovery partition and don't have the manufacturer's dvd, you can order the recovery dvds from the manufacturer or from a third party like Recovery-Disks.com.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Chellz Bellz Tuesday, November 29, 2011 9:44 PM
    Tuesday, November 29, 2011 6:39 AM
    Answerer
  • I have had a similar problem with my new laptop saying that it is not Genuine.  After reading some of the older questions and replies, I found out that there is a "Service" that you need to make sure is running on "Automatic".  It is called the "SPP Notification Service".  You can find it by doing a search for "Services" in the "Start Menu", then clicking on "Services" in the list that appears, then scrolling down the list until you reach the "SPP Notification Service".  To the right of it, it should say "Automatic" under the "Startup Type" column.  If it doesn't, Right Click on it, select "Properties", then on the popup window (where it says "Startup Type" with a selection bar next to it) select "Automatic".  Just below that, under "Service Status", Left Click on "Start".  Hope this helps.

    • Edited by Ozcice Sunday, December 11, 2011 8:29 AM
    Sunday, December 11, 2011 8:27 AM
  • "Ozcice" wrote in message news:e9c097ea-6523-4986-ac78-327a9161e812...
    I have had a similar problem with my new laptop saying that it is not Genuine.  After reading some of the older questions and replies, I found out that there is a Service that you need to make sure is running on Automatic.  It is called the SPP Notification Service.  You can find it by doing a search for Services in the Start Menu, then clicking on Services, then scrolling down the list until you reach the "SPP Notification Service".  To the right of it, it should say "Automatic" under the "Startup Type" column.  If it doesn't, Right Click on it, select "Properties", then on the popup window (where it says "Startup Type" with a selection bar next to it) select Automatic.  Just below that, under "Service Status", Left Click on "Start".  Hope this helps.
     
     
    The SPP Notification Service should be set to Manual, Not Automatic.
    Setting it to Automatic could cause problems at it may try to start before the services on which it depends are loaded.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 11, 2011 8:31 AM
    Moderator