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Microsoft office non genuine Tried to copy data after buying new software, EASY SOFTWARE CLICK??????????????? RRS feed

  • Question

  • MS recently told me that my MS office Pro was not genuine,
    I bought Genuine Verified Home and student, and Outlook, as I was unaware that my loaded software was pirated.

    I want to save all my data,
    Favorites,
    Contacts,
    Emails
    Documents,
    Then import this into my new software.
    I cannot find simple instructions to save, delete the non genuine office, and to install the genuine software, with all the Data, that I just bought.
    MS DOES NOT MAKE THIS EASY FOR PEOPLE WHO HAVE BEEN SUPPLIED Non Genuine software without their knowledge to sort the issue out. I have paid a lot of money to Microsoft for the genuine software, and yet
    it is almost impossible to Copy files, delete the pirate software, and install the new genuine, software.
    You have made a big fuss about this piracy issue, yet little help to ensure its easy for people to upgrade.

    SO what now? new boxed software, data files on the PC, and no easy way to just click a button.

    WHY DO THEY NOT PROVIDE SOMETHING SIMPLE LIKE,
    CLICK HERE TO SAVE ALL YOUR DATA FILES,
    CLICK HERE TO REMOVE THE PIRATE COPY,
    CLICK HERE TO INSTALL THE GENUINE SOFTWARE.

    Its not our fault that computers we bought had pirated software (were just people not computer experts to get ripped off), and its your obligation to allow people to change easily,
    So stop this software hassle and write easy fix software,
    My genuine software is in the box yet I cannot use it despite the holograms??????

    Why not consider that most people only want a computer that works, and not service pack 123423234, or article number 235423423, its beyond most of us.

    ITS TIME YOU HELPED

    BUT I doubt if you will, more money to be made launching new OS 7 software, that no doubt Office 2008 wont work on Vista.

    Totally confused and very frustrated
    PLEASE HELP US ALL

    Alan Santillo

    Thursday, November 19, 2009 9:19 PM

Answers

  • Hello samsplace,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: N/A, hr = 0x800b0100
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Your Outlook 2007 installation is a genuine retail license installation, which is fine.

    Your Office Home and Student 2007 is a retail license installation that is reporting as being not yet activated.

    To correct this situation:

    1.  Open an Office H&S 2007 program such as Word 2007.  At this point the Activation Wizard should begin and walk you thru activation of Office H&S 2007 online.

    2.  If the Activation Wizard does not automatically begin, click on the Office button, then Word Options, then Resources.  Next click on "Activate [Word][Office]".  The Activation Wizard should now be running---follow the prompts to do an automatic online activation.

    3.  Once activation is complete, restart the computer.  Next visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office H&S 2007 should validate normally.  Close Internet Explorer.

    4.  Now, open up an Office H&S 2007 program such as Word.  You should no longer be seeing any nongenuine notices.  Open up the other Office H&S 2007 programs, and your separate installation of Outlook 2007, to double check that all is functioning normally without nongenuine notices.

    5.  Please post back to let us know your status.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:10 PM
    Friday, November 20, 2009 10:39 PM
  • Hello Samsplace,

    It is indeed odd that what the tech support people told you to do fixed the problem, because essentially the FixIt does the same thing that you did manually.

    The important thing is that we cleared out the old debris from the nongenuine installation and now the genuine installation is up and running and validating as it should.

    Thank You for your patience! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:11 PM
    Monday, November 23, 2009 9:13 PM

All replies

  • All of your data is stored in your individual User Account.  Uninstalling Microsoft will not effect your data.  Simply uninstall your non-genuine copy of Microsoft Office, then install your genuine copy and you data will automatically become available.
    Carey Frisch
    Thursday, November 19, 2009 9:24 PM
  • Dear Carey
    Thank you for your response,
    You were absolutely correct after the removal of the non genuine, and installation of the new software that I bought the data was intact,
    BUT after spending all this money, and activating the original software both Outlook and office still say Non genuine,
    I wish I had not spent the money, as I still have software that I paid for marked as pirated, where I was before I spent the  money?

    So what now
    MS have the money, but no easy way to solve the problem.
    Regards Alan
    Friday, November 20, 2009 7:50 PM
  • Hello Samsplace,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 20, 2009 7:56 PM
  • Hi
    Tried this
    Just said Office Not activated 101

    Why is this so difficult after spending the money,
    one click should have solved this.

    Alan
    Friday, November 20, 2009 8:38 PM
  • Please post a copy of your MGA report in this thread.

    To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!


    Carey Frisch
    Friday, November 20, 2009 9:44 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {9FBF25C6-3A43-4C17-810E-536899751DBD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: N/A, hr = 0x80070715
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: N/A, hr = 0x800b0100
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9FBF25C6-3A43-4C17-810E-536899751DBD}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-836968763-257580921-1916779082</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 400</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20080321000000.000000+000</Date></BIOS><HWID>9D323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>49A44FF85027F14</Val><Hash>teifrcAL7VoJnBoV/BjEt25sDag=</Hash><Pid>81610-906-2936152-62241</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>538289B527D1F38</Val><Hash>skK76QShaHa1Bu1f2lEhq+YqV+w=</Hash><Pid>81602-924-7375922-68793</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400054-02-2057-6000.0000-3382007
    Installation ID: 000113465536366963972074794621051260827330254954379582
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WRMG7
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJR4bPwywB0S4mT+iP3I1YLO8vSMlPw2rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

    I do not understand why i have to run this tool, and post the results, surely it should be easy,Why is this so difficult to use new genuine software,it should be click this to remove hassle?
    hope you can help

    Friday, November 20, 2009 10:10 PM
  • Hello samsplace,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: N/A, hr = 0x800b0100
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Your Outlook 2007 installation is a genuine retail license installation, which is fine.

    Your Office Home and Student 2007 is a retail license installation that is reporting as being not yet activated.

    To correct this situation:

    1.  Open an Office H&S 2007 program such as Word 2007.  At this point the Activation Wizard should begin and walk you thru activation of Office H&S 2007 online.

    2.  If the Activation Wizard does not automatically begin, click on the Office button, then Word Options, then Resources.  Next click on "Activate [Word][Office]".  The Activation Wizard should now be running---follow the prompts to do an automatic online activation.

    3.  Once activation is complete, restart the computer.  Next visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office H&S 2007 should validate normally.  Close Internet Explorer.

    4.  Now, open up an Office H&S 2007 program such as Word.  You should no longer be seeing any nongenuine notices.  Open up the other Office H&S 2007 programs, and your separate installation of Outlook 2007, to double check that all is functioning normally without nongenuine notices.

    5.  Please post back to let us know your status.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:10 PM
    Friday, November 20, 2009 10:39 PM
  • From your MGA report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 101 Not Activated

    Please activate your installed copy of Office 2007: Resources to help you activate a license in Microsoft Office programs
    Carey Frisch
    Friday, November 20, 2009 10:40 PM
  • Hi Dan

    Followed your instructions as above, and now run the diagnostic tool below I still have non genuine notices on word excel etc, but the report says its ok, I think,



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
    Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
    Windows Product ID: 89576-OEM-7332141-00054
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {9FBF25C6-3A43-4C17-810E-536899751DBD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: N/A, hr = 0x80070715
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: N/A, hr = 0x800b0100
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9FBF25C6-3A43-4C17-810E-536899751DBD}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-836968763-257580921-1916779082</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 400</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20080321000000.000000+000</Date></BIOS><HWID>9D323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>49A44FF85027F14</Val><Hash>teifrcAL7VoJnBoV/BjEt25sDag=</Hash><Pid>81610-906-2936152-62241</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>538289B527D1F38</Val><Hash>skK76QShaHa1Bu1f2lEhq+YqV+w=</Hash><Pid>81602-924-7375922-68793</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400054-02-2057-6000.0000-3382007
    Installation ID: 000113465536366963972074794621051260827330254954379582
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WRMG7
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJR4bPwywB0S4mT+iP3I1YLO8vSMlPw2rFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

     

    Saturday, November 21, 2009 6:24 AM
  • Visit Microsoft Genuine Advantage – Diagnostic  Site and click on Start Diagnostics.  After it completes, restart your computer.
    Carey Frisch
    Saturday, November 21, 2009 6:42 AM
  • Hi Carey
    tried this, and resolved active x issue, rebooted but all still marked as non genuine.
    Alan
    Saturday, November 21, 2009 9:35 AM
  • Hello Samsplace,

    Although its coming slowly, we are making progress! :-)  You were able to get Office H&S 2007 activated and both Office and Outlook are reporting as Genuine.

    So the final task is to clear out the remnants from your previous nongenuine installation of Office that are causing the OGA Notifier to continue to report the installed products as nongenuine.

    Please refer to this MS KB article http://support.microsoft.com/default.aspx/kb/919895 and work thru the methods.  The first two are usually OK so it shouldn't take more than a couple of minutes to do them.  Method 3 usually is the Method that corrects the problem.  Choose to run the MS Fix It in Method 3.

    After you run the Fix It, restart, and retrace your way thru the previous steps I posted:

    1.  Open an Office H&S 2007 program such as Word 2007.  At this point the Activation Wizard should begin and walk you thru activation of Office H&S 2007 online.

    2.  If the Activation Wizard does not automatically begin, click on the Office button, then Word Options, then Resources.  Next click on "Activate [Word][Office]".  The Activation Wizard should now be running---follow the prompts to do an automatic online activation.

    3.  Once activation is complete, restart the computer.  Next visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office H&S 2007 should validate normally.  Close Internet Explorer.

    4.  Now, open up an Office H&S 2007 program such as Word.  You should no longer be seeing any nongenuine notices.  Open up the other Office H&S 2007 programs, and your separate installation of Outlook 2007, to double check that all is functioning normally without nongenuine notices.

    5.  Please post back to let us know your status.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 21, 2009 7:51 PM
  • Hi Dan
    Followed your instructions to the letter, Still showing non genuine top left hand corner,
    To be sure I did it all again, but still the same,
    This is Painful for new purchased software isnt it.
    But I do appreciate your advice, and help.
    Regards Alan
    Saturday, November 21, 2009 9:28 PM
  • Hello Samsplace,

    Are you up for one more try?  :-)

    Please click on the nongenuine notice and look for the "Learn More Online" link.  Click that link.

    This takes you to an online informational web page regarding Genuine software, etc.  It also forces the OGA Notifier Utility to reset, and to recheck the license file for your installed Office.  Let the web page be for about a minute, then close all programs and restart.

    After restarting, open an Office program and check to nongenuine notices.

    If that does not work, then I will give you a link to a page where you can submit a request for free email tech support.  If we get this far and have not solved your issue, there is usually something else amiss that is resisting the "quick-fix" stuff we can do here in a forum setting.  Better that we turn you over to the tech support people at that point.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 21, 2009 9:51 PM
  • Hi Dan
    Always up for another try, cant give up on this now.
    Unfortunately the last solution did not have the desired effect, so I guess the next step is the link to the techies.
    which I would appreciate if you would provide.
    I would like to thank you and Carey for your help, and not giving up easily, in fact you have been very persistant in your attempts to solve what should have been a easy fix for new software.
    I am not sure how the voting thing works, can I add 1000000 votes to your name.
    Hopefully one day I wont see the the Non Genuine message anymore.
    Regards Alan
    Saturday, November 21, 2009 11:47 PM
  • Hello Samsplace,

    Here's the link for free email tech support for OGA issues:  http://support.microsoft.com/oas/default.aspx?Gprid=11482

    When they finally get it fixed, please come back here and let us know what was wrong and how they fixed it :-)  I'm dying to know what the heck is the problem!!!!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 22, 2009 1:10 AM
  • Hi Dan

    Sorted with Microsoft as follows,

    This seems to have stopped the Non Genuine Notices,

    Thank you for your help, but wonder why this has been so difficult considering this was genuine software I bought,

    There are a lot of people out there who could not have solved this problem given the complexity,

    Microsoft should build this into the fix it link that did not work.



    Please try the following steps if you have uninstalled the trial and there is no version of office other than Office Home and Student listed there:

     

    Note: Close all the office applications listed there

     

    1. Click on Start-->Start Search-->%ALLUSERSPROFILE%\Office Genuine Advantage\data  (press enter)

     

    -->Delete all the files which are listed there.

     

    2.  Click on Start-->Start Search--> %AllUsersprofile%\Application Data\Microsoft\Office\Data

     

    (press enter)

     

    -->Delete all the files which are listed there.

     

    3.  Open Microsoft Word and activate it again as it will prompt you to activate Office.

     

    4.  Close Microsoft Word and go to www.microsoft.com/validate and click on Validate Office and it should say "Validation Successful"





    I have no idea why this worked, but
    Thanks again for your efforts



    Regards Alan

    Monday, November 23, 2009 6:23 PM
  • I forgot to say that the link at the end Of the MS email listed below

    www.microsoft.com/validate does not work, I managed to find the correct link,

    which was http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

     

    Regards Alan

    Monday, November 23, 2009 6:53 PM
  • Hello Samsplace,

    It is indeed odd that what the tech support people told you to do fixed the problem, because essentially the FixIt does the same thing that you did manually.

    The important thing is that we cleared out the old debris from the nongenuine installation and now the genuine installation is up and running and validating as it should.

    Thank You for your patience! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:11 PM
    Monday, November 23, 2009 9:13 PM
  • Dan,

    I am so thankful I found this thread. I might have the same problem as "Samsplace".

    I am getting the same error messages on everything "This copy of Office is not genuine". (And by the way, clicking online to "learn more" is useless, there is no real help there).

    I made the mistake of thinking it was an operating system problem, and today I spent the $199 to upgrade from Vista to Windows 7. As you'd expect, it didn't help me at all. So I've bounced around on hold all day trying to find people who can help me -- and I'm at the end of my rope....

    So I recognize I need to upgrade my office software. If I buy a new version of Office 2007, will it correct this problem? I don't want to spend hundreds of dollars more if I'm not sure it will fix the problem, and then wind up having to go through the online refund hassle that I am right now with the other software I just bought..

    Plus, I've got tons of data (emails, contacts, calendar items) that I cannot lose if at all possible.

    Wouldn't it be easier if users got a follow up message, just to point people to a place where it says, to fix this problem, buy this? Why is this so complicated??

    Please help! I work from home and I'm dead in the water...

    Thanks,

    -Jeff
    Tuesday, December 22, 2009 1:14 AM
  • Hello jjohnsonfrisco,

    Please start your own thread by clicking the Ask a Question Link at the top of the Office section of the forum..

    When you do, please follow these instrucitons:  In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 22, 2009 3:32 AM