Handling errors on CRM2011 for Outlook sync RRS feed

  • Question

  • Hi Everyone,

    My requirement is the following:

    A lot of our users are utilizing the Outlook client offline capability. In some cases they are getting errors on synchronization because of missing records or missing privileges. The client is giving 3 options to resolve:

     - Stay offline and resolve issues manually

     - Retry sync

     - Discard the changes and go online

    Sometimes the users are selecting option 3 and losing data, so we want to disable that option for them. Unfortunately the SDK does not seem to expose any configuration settings for the Sync operation. Are there any settings in the registry to limit the selectable dialog options? If not, what other options can I consider?



    Wednesday, November 30, 2016 2:38 PM