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renewing live one care RRS feed

  • Question

  • my windows live one care was up so i bought a new one it was cheaper then renewing any how now i dont know how to renew it without starting a new email and user

     

     

    Monday, June 23, 2008 7:59 AM

Answers

  • To renew your subscription:

     

    Open OneCare, click on Help/About... Note the subscription ID shown

    Open your browser and sign in at http://billing.microsoft.com with the LiveID shown as the subscription ID in OneCare.

    Select the OneCare subscription shown.

    Click "renew this service."

    You should see a page with the following (as of 2/26/08 verified with a US paid account):

     

    Plan Description

    To renew your subscription with a Product Key or prepaid PIN, click here.

    To renew your subscription with a credit card, direct debit, or other payment method, click Next.

     

    Select the option you prefer and provide the requested information. Note that renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     

    If you encounter an error, "Unable to complete request" 2002, when following the renewal link from within OneCare (when OneCare advises you to renew your subscription as an action to take) this means that you have signed in with an incorrect LiveID, that is, not the LiveID associated with your current subscription. You will need to retry your sign-in with the correct LiveID which can be located in Help/About OneCare... in the main OneCare program interface.

     

    -steve

     

    Pasted from <http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2>

     

     

    Monday, June 23, 2008 3:16 PM
    Moderator