locked
Windows 7 shows not genuine RRS feed

  • Question

  • This windows 7 installation came preloaded with this new pc.  All of a sudden it is showing that the windows is not genuine.   Here is diagnostic report.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070424
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A10D564A-24BB-475E-BD85-07C696FB0177}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-

    229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-

    3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A10D564A-24BB-

    475E-BD85-07C696FB0177}

    </UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010300.0.0.003</

    OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-

    7QJB7</PKey><PID>00359-OEM-8992687-

    00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4269961533-924786403-

    772898457</SID><SYSTEM><Manufacturer>eMachines</Manufacturer><Model>ET

    1331G</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P

    01-A0</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20090813000000.000000+000</Date></BIOS><HWID>68BB3607

    018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><

    TimeZone>Central Standard Time(GMT-06:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name>

    </name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACR

    PRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Offi

    ce><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-

    8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft

    Office Professional Edition

    2003</Name><Ver>11</Ver><Val>81E9EA746339500</Val><Hash>dnMmG17TjMwtN2

    Sf+9HpDbb6puQ=</Hash><Pid>73931-640-1520132-

    57009</Pid><PidType>14</PidType></Product></Products><Applications><Ap

    p Id="15" Version="11" Result="100"/><App Id="16" Version="11"

    Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19"

    Version="11" Result="100"/><App Id="1A" Version="11"

    Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44"

    Version="11"

    Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run

    'slui.exe 0x2a 0x80070424' to display the error text.
    Error: 0x80070424

    HWID Data-->
    HWID Hash Current:

    LgAAAAEAAwABAAEAAAABAAAAAQABAAEAonYU9WanCpNG1ZIALPbgdMwB+P4YeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   081309  APIC1645
      FACP   081309  FACP1645
      HPET   081309  OEMHPET0
      MCFG   081309  OEMMCFG
      WDRT   081309  NV-WDRT
      SLIC   ACRSYS  ACRPRDCT
      OEMB   081309  OEMB1645
      AWMI   081309  OEMB1645
      SSDT   A M I   POWERNOW

     

    Tuesday, December 29, 2009 11:35 PM

Answers

  • Hello GBeggs,

      The Software Protection Service is controled by the file sppsvc.  The File and Service are required for Windows to funtion correctly.

      Please ensure you typed the steps out correctly and try again.  If you did type out the steps correctly and you still get that message 'The service name is invalid' then the only things I can think of that would cause this is that the Service file has been either deleted, moved or renamed (thisis not a normal event and I don't know how or why this would occure). In which case, the only thing I can recommend is to reinstall Windows.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, December 31, 2009 8:53 PM
    Thursday, December 31, 2009 8:52 PM

All replies

  • Is this computer made by eMachine?
    Carey Frisch
    Wednesday, December 30, 2009 3:25 AM
    Moderator
  • Yes
    Wednesday, December 30, 2009 4:43 AM
  • Try the following procedure:

    1) Open an Internet Explorer browser window.

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice.

    12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:

    You can reset your Windows 7 activation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation.

    5.  Once completed, restart your computer.


    Carey Frisch
    Wednesday, December 30, 2009 4:59 AM
    Moderator
  • after step 5 it say
    'The service name is invalid'.

    More help is available by typing NET HELPMSG 2185

    Wednesday, December 30, 2009 5:43 AM
  • Hi GBeggs,

    Carey gave you the Vista specific version of the steps. Among other things, the Service name was changed in Windows 7 (in steps 5, 6 and 9)

    Try these steps instead:

    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7) Type: rename tokens.dat tokens.bar
    8) Type: %windir%\system32
    9) Type: net start sppsvc
    10) Type: slui.exe
    11) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automaticly.


    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, December 30, 2009 9:03 PM
    Wednesday, December 30, 2009 9:01 PM
  • I am still getting the same message.

    'The service name is invalid'.

    More help is available by typing NET HELPMSG 2185

    Wednesday, December 30, 2009 9:34 PM
  • Hello GBeggs,

      The Software Protection Service is controled by the file sppsvc.  The File and Service are required for Windows to funtion correctly.

      Please ensure you typed the steps out correctly and try again.  If you did type out the steps correctly and you still get that message 'The service name is invalid' then the only things I can think of that would cause this is that the Service file has been either deleted, moved or renamed (thisis not a normal event and I don't know how or why this would occure). In which case, the only thing I can recommend is to reinstall Windows.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, December 31, 2009 8:53 PM
    Thursday, December 31, 2009 8:52 PM
  • Try this. Don't know if it will work.  Haven't tested it myself:

     

    http://support.microsoft.com/kb/942962

     

     

    • Proposed as answer by robinlsh Thursday, September 30, 2010 1:47 PM
    Thursday, September 30, 2010 1:46 PM