locked
Removing a PC RRS feed

  • Question

  • We have an old laptop that doesn't work any more and when I try to remove a computer I get the message "This action could not be performed".  We've restarted the computer many times and it still doesn't work.  Any suggestions?
    Monday, April 20, 2009 4:51 PM

Answers

  • The problem could be temporary or it can be due to a server/profile issue. Note that removing the PC from the Circle is optional and onyl needed if you are running into a situation where you cannot install on a repalcement PC due to an error with "too many PCs" already activated.
    If you have another PC that you can temporarily make a Hub PC, perhaps you can remove the old PC from the Circle. Once done, you can stop that PC from acting as a hub.
    If the problem persists and you need to remove the PC from the Circle (or simply want to!), please contact support:
    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 20, 2009 5:05 PM
    Moderator