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OEM Win 7 HP suddenly not genuine? RRS feed

  • Question

  • Asus UL30A laptop with OEM install of Win 7 Home Premium, used and passing WGA checks without problem since new in May 2010 (so almost 5 years).

    Yesterday I had a WGA notification that the Windows install was not genuine. Since then I've had continuous pop-up WGA notifications and black desktop.

    Following instructions elsewhere here I've downloaded the diagnostic and got the following results:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {95BEE0AE-6B2C-417C-BF58-21D099A6D453}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.150202-1526

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{95BEE0AE-6B2C-417C-BF58-21D099A6D453}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-136320744-764132067-1777998698</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>UL30A               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090820000000.000000+000</Date></BIOS><HWID>BE9E0500018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009

    Installation ID: 106711775374139356506993481066640861395764357962270692

    Processor Certificate URL:


    Machine Certificate URL:


    Use License URL:

    Product Key Certificate URL:


    Partial Product Key: 9YQTR

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 3

    Trusted time: 28/03/2015 21:34:26

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:29:2014 18:41

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

    HWID Data-->

    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAeqgkoDBinFUk/qDcGpie9eoHRso=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 082009 APIC0913

      FACP 082009 FACP0913

      DBGP 082009 DBGP0913

      HPET 082009 OEMHPET

      BOOT 082009 BOOT0913

      MCFG 082009 OEMMCFG

      OEMX 082009 OEMX0913

      ECDT 082009 OEMECDT

      OEMB 082009 OEMB0913

      GSCI 082009 GMCHSCI

      SSDT PmRef CpuPm

     

    I have deleted KB3004394 as I understand this can cause these problems, but no difference.

    The only other things I have noticed are:

    1. There was a substantial update to Windows and MS office this week (23.3). As I have been away I have made little use of the laptop this week. Windows appeared to be attempting to install further updates yesterday, so although there is a delay it's possible this problem is associated with the 23rd update;

    2. Recently on switching the computer on I've had trouble with the network card either wanting to re-install or update drivers, or failing to reinstall. For example, this morning it was on Atheros Fast Ethernet #19 in Device Manager; it's now on #23! The Windows Experience tool also claims to have detected new hardware. This may have been happening since the 17 February Windows update, I'm not sure. I understand WGA notifications can be associated with hardware changes;

    3. The partial Windows licence key given above does not tally with the licence key on the COA sticker on the back of the laptop. No-one has made any changes to the licence key. Attempting to re-enter the sticker licence key is unsuccessful. I have retrieved the full licence key as given in the diagnostic report and that does not work either. I assume the key above is the OEM SLP key.

    4. I attempted a system restore but found no system restore points apart from one back in 2010, although I know I have made system restore points more recently.

    I have contacted MS support by telephone this morning but they have been unable to help. They have tried re-installing / activating both keys without success. They have said that the key is OEM blocked and gave me the information Prodkey3 Win Home Prem 7 00178 OEMAct/Preinstall OEM:SLP DOEM MM BLOCKED: OEM SLP. I understand it is normal for the SLP key to be blocked from activation but not from validation, so that doesn't appear to help understand why the product is suddenly no longer valid.

    MS Support have said the product key on the COA sticker on the machine does not come up as a valid product key format. However it is an OEM Asus machine bought through a large reputable bricks & mortar store.

    Any input / solution greatly appreciated.








    • Edited by SN2015 Sunday, March 29, 2015 10:08 AM
    Sunday, March 29, 2015 7:54 AM

Answers

  • You deleted some of the critical data before posting...

    However, there's enough here to show that the problem is the lack of a SLIC table, and using the OEM_SLP Key.

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by SN2015 Wednesday, April 1, 2015 4:07 PM
    Monday, March 30, 2015 5:41 PM
    Moderator

All replies

  • You deleted some of the critical data before posting...

    However, there's enough here to show that the problem is the lack of a SLIC table, and using the OEM_SLP Key.

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by SN2015 Wednesday, April 1, 2015 4:07 PM
    Monday, March 30, 2015 5:41 PM
    Moderator
  • Hello Noel,

    Thanks very much for your reply.

    What data were you missing? I deleted the links from the MGADiag report as the sticky in this forum said posting them might cause problems. As far as I know that's all that I deleted. Sorry. Let me know if there's anything you need me to repost.

    I tried the actions you suggested, using the key from the COA sticker, and got a dialogue saying "The following failure occurred while trying to use the product key: Code: 0xC004F050 Description: The Software Licencing Service reported that the product key is invalid."

    I ran MGADiag again and this is the report (no deletions!):

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F

    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=

    Windows Product ID: 00359-112-0000007-85519

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {95BEE0AE-6B2C-417C-BF58-21D099A6D453}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.150202-1526

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{95BEE0AE-6B2C-417C-BF58-21D099A6D453}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85519</PID><PIDType>5</PIDType><SID>S-1-5-21-136320744-764132067-1777998698</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>UL30A               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090820000000.000000+000</Date></BIOS><HWID>BE9E0500018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-112-000000-00-2057-7601.0000-0902015

    Installation ID: 098902331142835363609264451530131665795152399141000573

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: XM76F

    License Status: Initial grace period

    Time remaining: 40140 minute(s) (27 day(s))

    Remaining Windows rearm count: 2

    Trusted time: 31/03/2015 13:47:33

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:29:2015 09:18

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAeqi0wTBinFWg3CT+Gpie9cS8Rso=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    082009                  APIC0913

      FACP                                   082009                  FACP0913

      DBGP                                  082009                  DBGP0913

      HPET                                    082009                  OEMHPET

      BOOT                                  082009                  BOOT0913

      MCFG                                 082009                  OEMMCFG

      OEMX                                 082009                  OEMX0913

      ECDT                                    082009                  OEMECDT

      OEMB                                 082009                  OEMB0913

      GSCI                                    082009                  GMCHSCI

      SSDT                                    PmRef                  CpuPm

    I notice the partial product key shown now in the report doesn't tally with either the SLP key or the COA key...

    Thanks



    • Edited by SN2015 Wednesday, April 1, 2015 11:13 AM
    Tuesday, March 31, 2015 12:58 PM
  •  0xC004F050 usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 1, 2015 2:51 PM
    Moderator
  • Hello Noel,

    Checked the product key from the COA and it was the same as I had written down.

    Tried running through your steps again and this time when I got to the line "REN tokens.dat tokens.bar" I got a response 'a duplicate file name exists or the file cannot be found'.

    I continued through the steps and this time got a different activation dialogue box up. Previously I had 'Buy a new product key / Re-enter your product key / Contact ASUSTech for support'; this time I got 'Activate online now / Ask me later'. Followed the 'activate online' button, entered the same key and this time it activated OK.  Properties in 'My Computer' showing 'Windows is activated'.

    Not sure if something's changed or whether I just had fat fingers when entering the key last time. Anyway, all appears OK now. Thanks very much for your help.


    • Edited by SN2015 Wednesday, April 1, 2015 4:07 PM
    Wednesday, April 1, 2015 3:46 PM
  • you're welcome - good luck.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 3, 2015 6:49 AM
    Moderator