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    My goal is to install Fix it on a computer that cannot connect to internet, in order to fix the internet problem.

    steps taken with Fixit:

    (on broken computer) Using Vista x86 that connects to internet, but no programs can access internet. not even updating.

    (on working computer) downloaded the files for fix it by extracting the urls from the fixit_run.exe

                                      - FixitCenter_Setup_X86

                                      - Windows6.0-KB928439-x86.msu

    (on broken computer) installed fixit

                                    now stuck with "unable to download troubleshooters..."

    I will not be able to use the internet on the broken computer to "download troubleshooters".

    Is there another way I can use a separate computer to download the files and USB them over to the bad computer?

    specifically the "hardware devices not detected or not working" troubleshooter for vista x86.

    i should mention that the computer with internet does not have Fixit and does not meet requirements for installation.

     

    respectfully,

    nr

    • Edited by nismo r Tuesday, August 3, 2010 7:45 AM details
    Tuesday, August 3, 2010 7:18 AM

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    update

    - registry autorun bypass failed.

    - event log reads:

    Log Name:      Application

    Source:        MatSvc

    Date:          8/3/2010 3:03:41 AM

    Event ID:      3

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Dinah-PC

    Description:

    The MATS service encountered a web service failure. hr=0x80072EFD

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="MatSvc" />

        <EventID Qualifiers="49156">3</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-08-03T07:03:41.000Z" />

        <EventRecordID>80226</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Dinah-PC</Computer>

        <Security />

      </System>

      <EventData>

        <Data>hr=0x80072EFD</Data>

        <Data>ISapCatalogService::GetFullSapCatalog</Data>

        <Data>

        </Data>

      </EventData>

    </Event>

     

    Log Name:      Application

    Source:        MatSvc

    Date:          8/3/2010 3:03:41 AM

    Event ID:      12

    Task Category: None

    Level:         Warning

    Keywords:      Classic

    User:          N/A

    Computer:      Dinah-PC

    Description:

    The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94

    .Keyword:GetUrlProxyInfo

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="MatSvc" />

        <EventID Qualifiers="32772">12</EventID>

        <Level>3</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-08-03T07:03:41.000Z" />

        <EventRecordID>80225</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Dinah-PC</Computer>

        <Security />

      </System>

      <EventData>

        <Data>hr=0x80072F94</Data>

        <Data>Keyword:GetUrlProxyInfo</Data>

      </EventData>

    </Event>

    Tuesday, August 3, 2010 7:39 AM
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    Hello,

    Unfortunately this scenario is not yet supported.  We are working towards including this feature in our next release.  At present, the machine needs to be connected to internet in order to run troubleshooter. 

     

    Regards,

    Rekha Patel,

    Software Engineer in Test

    Product Quality and Online

    Tuesday, August 3, 2010 8:28 PM