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License key trouble RRS feed

  • Question

  • I have no idea if this is the correct forum but here goes...

    I have a problem with my license key and activation. I've had to reinstall XP quite a few times because it keeps messing up somehow and now that I've done it for I think the 4th or 5th time I get a message saying the license key has been used too many times and that I have to activate with a new key within 3 days! It's a valid/genuine copy I bought with my laptop! How do I get the key to working again, if it is at all possible? Do I have to buy a new version of Windows?

    I really hope someone can help!

    - M
    • Moved by JeniferA Friday, August 1, 2008 6:39 PM Activation/Validation issue (Moved from Genuine Advantage Offers - Eligibility Issues Forum to Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, July 31, 2008 7:03 PM

Answers

  • Marjoel,

     

        The problem may simply be you have installed Windows too many times and now it will required a telephone activation.  First please run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

        Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm, MS


    Stephen Holm
    • Edited by Stephen Holm Friday, August 1, 2008 7:14 PM spelling
    • Marked as answer by Stephen Holm Monday, August 4, 2008 6:25 PM
    Friday, August 1, 2008 7:14 PM