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Microsoft office RRS feed

  • Question

  • How is it my computer was working fine yesterday and today it tells me I do not have genuine Microsoft office and I need to pay to correct the situation? How do I get my system to return to what it was yesterday? I go through delete programs and see no invalid microsoft programs.

     

    Mick Bowers

    mickbo@verizon.net

    • Moved by Carey FrischMVP Monday, September 20, 2010 8:31 PM Moved to appropriate forum category (From:Feedback and Comments)
    Monday, September 20, 2010 6:53 PM

Answers

  • Hello Kronach,

    Please edit your post to remove your email address--it's not needed in the post and putting it in a public forum only exposes it to receiving that much more spam.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Monday, October 11, 2010 10:15 PM
    Tuesday, September 21, 2010 4:09 AM

All replies

  • Hello Kronach,

    Please edit your post to remove your email address--it's not needed in the post and putting it in a public forum only exposes it to receiving that much more spam.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Monday, October 11, 2010 10:15 PM
    Tuesday, September 21, 2010 4:09 AM
  • No Reply from the Original Poster

    Issue is assumed to be resolved.


    Darin MS
    Monday, October 11, 2010 10:15 PM