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What am I supposed to do?

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My Windows XP came preinstalled on a Gateway computer. Something happened to it, and I had the computer repaired. The repairman was given all the CDs that I received from Gateway and reinstalled everything. Now all of a sudden I start getting these messages that my Windows XP is not genuine. Why should I pay money to get a new copy? My warranty with Gateway is out of date, so they won't even talk to me on the phone. I am not going to pay $150.00 to get a product key for a program that I legitamately purchased when I purchased my computer. What am I supposed to do? I can't get updated Media Player or anything because of this, and it is not my fault and has nothing to do with me.

Monday, January 15, 2007 9:35 PM

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rossterry wrote:

My Windows XP came preinstalled on a Gateway computer. Something happened to it, and I had the computer repaired. The repairman was given all the CDs that I received from Gateway and reinstalled everything. Now all of a sudden I start getting these messages that my Windows XP is not genuine. Why should I pay money to get a new copy? My warranty with Gateway is out of date, so they won't even talk to me on the phone. I am not going to pay $150.00 to get a product key for a program that I legitamately purchased when I purchased my computer. What am I supposed to do? I can't get updated Media Player or anything because of this, and it is not my fault and has nothing to do with me.

Full System Restore (Destructive) Using Gateway System Recovery Windows XP Recovery CDs
http://support.gateway.com/s/SOFTWARE/Medialess/MLXPMC0/MLXPMC0su21.shtml

Monday, January 15, 2007 9:57 PM

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Use your original Gateway Windows XP recovery CD and perform a "clean install". See:

Clean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.html

Monday, January 15, 2007 9:45 PM

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