Outlook CRM client 4.0 "Your web Browser options are currently set to disable cookies" RRS feed

  • Question

  • After installing CRM 4.0 server succesfully, and connecting to the server by browser, I treid to install the CRM 4.0 Client for Outlook.
    Every time I starup Outlook i get the following error:
    Your web browser options are currently set to disable cookies. Microsoft Dynamics CRM requires cookies to be enabled. To enable cookies, see the online Help for your browser.

    When i run the diagnostics, everything looks fine. I even enabled all cookies in Internet Explorer and I'm still getting this error.

    Please can someone help me on this problem. I searched the Internet concerning this problem and tried everything to resolve this without success.


    Thursday, October 2, 2008 2:06 PM


All replies

  • Hi


    One thing you might want to try is to add your CRM installation to your Internet Explorer trusted or Intranet zones.






    Thursday, October 2, 2008 11:26 PM
  • Douglas,

    This is already done. The following actions are done:

    - Turn off Pop up Blocker for this site
    - Put site in trusted sites
    - Allow all pop ups
    - put security on low.

    Nothing seems to resolve this problem.

    Does anyone have more


    Friday, October 3, 2008 8:30 AM
  • Ton


    Found the following article on the Internet regarding your problem.  The issue in the article is regarding CRM 3.0 but might provide some clues.




    Hope that helps,



    Friday, October 3, 2008 8:46 AM
  • I had the same error this morning. I've just fixed it by changing this in the register.
    I changed the servername to the IP address of that server.

    I had HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\WebAppUrl\http://HU_CRM:5555
    I changed it to HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\WebAppUrl\

    After that it worked and we tried something else. We renamed the server to HUCRM, and we changed the registerkey to HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient\WebAppUrl\http://HUCRM:5555

    That also worked, so if you got a _ in your servername it might not work.
    • Proposed as answer by Jessé Augusto Wednesday, May 18, 2011 7:48 PM
    Friday, October 3, 2008 11:47 AM
  • Douglas,

    My server had a underscore in the name, and that was my error.

    Thanks for the resolution.

    • Proposed as answer by Jessé Augusto Wednesday, May 18, 2011 7:48 PM
    Friday, October 3, 2008 11:58 AM