i'm assigning a case a to debit card team. team has 3 users.
1st user works on 9 a.m to 6 p.m
2nd user works on 6 p.m to 10 p.m
3rd user works on 10 p.m to 6 a.m
case created on 11 a.m.it has two go with the 1st user if he is available? if he is available case has assigned to that user.
How to do this Requirement?could anybody help me on this?
shall i use plugin or workflow. any references please?
hsk srinivas