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Something went wrong and we can't sign you in right now.

    Question

  • The past few weeks I have been experiencing this message (in subject line) when trying to use the Access Developer's Forum.  I sign in successfully, but then when I try to respond to someone's post, I get a blank message box with just the OK button and no message or title.  I click ok and try clicking the submit button and sometimes it goes, other times I get another message box this time asking me if I want to stop receiving messages from this web page and a check box.  When that happens, I click ok to dismiss the box (with or without checking the prompt regarding continued messages for the page).  Then it goes to another page (see image below) saying that something went wrong.  If I close the browser and reopen it sometimes that helps sometimes it doesn't.  If I switch to a different browser, sometimes it helps, sometimes it doesn't. 


    For the benefit of others, please mark posts as answered or helpful when they answer or assist you in finding the answer. ___ "We came all this way to explore the Moon, and the most important thing is that we discovered the Earth." - Bill Anders, Apollo 8.

    Friday, August 24, 2012 5:22 PM

Answers

  • Two things.

    First, we're submitting this as a bug. It's hard to duplicate unless you already have the issue, which is a combination of Live ID, the Forums, and your cookies/settings. It is not related to your browser (we've seen this on IE and Firefox so far) or your system.

    Second, we have a workaround...

    • Delete cookies (also refer to the screenshot below): leave only one browser tab open. Navigate to Tools > Internet Options > General (tab) > Delete (make sure all the boxes are checked) > Delete.
    • Use in-private browsing: Navigate to Tools > InPrivate browsing to try the site.
    • To avoid regional issue, please try the site from another computer.


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, August 28, 2012 11:43 PM
  • Hi -suzyQ,

    Forum engineer had logged a bug for this issue. Hopefully, this can be fixed as soon as possible.

    Thank you very much for the patience.


    Have a great day, Jundan

    Saturday, September 08, 2012 1:16 AM

All replies

  • I've seen this too!!!

    Anybody else?

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Monday, August 27, 2012 10:00 PM
  • I submitted this as a bug request to our support team. We'll keep you updated.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Monday, August 27, 2012 10:04 PM
  • Two things.

    First, we're submitting this as a bug. It's hard to duplicate unless you already have the issue, which is a combination of Live ID, the Forums, and your cookies/settings. It is not related to your browser (we've seen this on IE and Firefox so far) or your system.

    Second, we have a workaround...

    • Delete cookies (also refer to the screenshot below): leave only one browser tab open. Navigate to Tools > Internet Options > General (tab) > Delete (make sure all the boxes are checked) > Delete.
    • Use in-private browsing: Navigate to Tools > InPrivate browsing to try the site.
    • To avoid regional issue, please try the site from another computer.


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, August 28, 2012 11:43 PM
  • Thanks.  The next time I see it, I will use your work around.  Just an FYI: I have seen it on multiple computers/ISPs

    For the benefit of others, please mark posts as answered or helpful when they answer or assist you in finding the answer. ___ "We came all this way to explore the Moon, and the most important thing is that we discovered the Earth." - Bill Anders, Apollo 8.

    Wednesday, August 29, 2012 5:20 AM
  • Hi -suzyQ,

    We had received Ed's request. Though we can't reproduce this issue, after Ed's description, we think it is better for us to escalate this to production team.

    As I and production team can't reproduce this issue now, their is no action we can take currently. If you see this issue again, can you please try the solution Ed had provided? If still no success, can you please reply back this thread (with detailed description, such as the version of the browser) and we will involve production team to investigate this? Thanks for your understanding!


    Have a great day, Jundan


    Thursday, September 06, 2012 8:16 PM
  • Hi -suzyQ,

    We had received Ed's request. Though we can't reproduce this issue, after Ed's description, we think it is better for us to escalate this to production team.

    As I and production team can't reproduce this issue now, their is no action we can take currently. If you see this issue again, can you please try the solution Ed had provided? If still no success, can you please reply back this thread (with detailed description, such as the version of the browser) and we will involve production team to investigate this? Thanks for your understanding!


    Have a great day, Jundan



    It's happened several times since.  I have tried his workaround, but it eventually encounters the same issue.  Not only that, but at the same time, I have several tabs open for which I've signed into at other websites, and reopening the browser means that I need to sign into all the other sites all over again.

    For the benefit of others, please mark posts as answered or helpful when they answer or assist you in finding the answer. ___ "We came all this way to explore the Moon, and the most important thing is that we discovered the Earth." - Bill Anders, Apollo 8.

    Thursday, September 06, 2012 8:41 PM
  • Hi -suzyQ,

    Thanks for the update.

    i will continue to follow up with production team and keep you posted.


    Have a great day, Jundan

    Thursday, September 06, 2012 8:49 PM
  • Hi -suzyQ,

    In the screenshot above, I see this issue happens in firefox. Can you please let us know the version of the firefox? What are the other browsers in which you can see this issue? We need this info to try to eliminate the casues. Thanks in advance for your understanding.

    If possilbe, can you please provide us the reproduce steps?


    Have a great day, Jundan

    Thursday, September 06, 2012 9:41 PM
  • Hi -suzyQ,

    In the screenshot above, I see this issue happens in firefox. Can you please let us know the version of the firefox? What are the other browsers in which you can see this issue? We need this info to try to eliminate the casues. Thanks in advance for your understanding.

    If possilbe, can you please provide us the reproduce steps?


    Have a great day, Jundan


    not just Firefox.  Firefox is my default browser, but I've also seen the issue in I.E. several times.  I'm using Firefox 15.  I.E. is version 8.

    For the benefit of others, please mark posts as answered or helpful when they answer or assist you in finding the answer. ___ "We came all this way to explore the Moon, and the most important thing is that we discovered the Earth." - Bill Anders, Apollo 8.

    Thursday, September 06, 2012 10:02 PM
  • Hi -suzyQ,

    Forum engineer had logged a bug for this issue. Hopefully, this can be fixed as soon as possible.

    Thank you very much for the patience.


    Have a great day, Jundan

    Saturday, September 08, 2012 1:16 AM
  • Mee too, almost 7 from 10 entries on MS forums in FF lead to that pesky message.
    Wednesday, March 06, 2013 8:24 PM