Answered by:
Genuine Advantage Fails on activated XP Professional 64bit

Question
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Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine (WGA unsupported OS)
Validation Code: 6
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-BG3MC-86RTJ-DRJH8
Windows Product Key Hash: CJ1bHQcOX7AMRS6R1mO55tPQXVg=
Windows Product ID: 76588-OEM-5100717-48675
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 5.2.3790.2.00010100.2.0.000
ID: {E737E318-DB6C-49BA-9172-8B0627975F46}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics:Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E737E318-DB6C-49BA-9172-8B0627975F46}</UGUID><Version>1.7.0110.1</Version><OS>5.2.3790.2.00010100.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DRJH8</PKey><PID>76588-OEM-5100717-48675</PID><PIDType>0</PIDType><SID>S-1-5-21-2709616166-3026646738-1260403261</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K-V</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0212 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070524******.******+***</Date></BIOS><HWID>3A7F30770184607B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC </OEMID><OEMTableID></OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" 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Result="450620"/><App Id="4D" Version="10" Result="2"/><App Id="4E" Version="10" Result="2"/><App Id="52" Version="10" Result="52140"/><App Id="53" Version="10" Result="450988"/><App Id="54" Version="10" Result="450788"/><App Id="55" Version="10" Result="450988"/><App Id="56" Version="10" Result="2103599760"/><App Id="57" Version="10" Result="450688"/><App Id="59" Version="10" Result="451212"/><App Id="5A" Version="10" Result="2103599861"/><App Id="5C" Version="10" Result="2104099648"/><App Id="5F" Version="10" Result="8388608"/><App Id="60" Version="10" Result="450824"/><App Id="61" Version="10" Result="451044"/><App Id="64" Version="10" Result="451052"/><App Id="67" Version="10" Result="451100"/><App Id="6A" Version="10" Result="1310738"/><App Id="6B" Version="10" Result="2130566144"/><App Id="7B" Version="10" Result="2097152"/><App Id="7C" Version="10" Result="450952"/><App Id="7D" Version="10" Result="450952"/><App Id="7E" Version="10" Result="450952"/><App Id="7F" Version="10" 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Result="-1"/><App Id="D2" Version="10" Result="2103603062"/><App Id="D3" Version="10" Result="2103602467"/><App Id="D4" Version="10" Result="1"/><App Id="D5" Version="10" Result="1"/><App Id="D7" Version="10" Result="451268"/><App Id="D8" Version="10" Result="451212"/><App Id="D9" Version="10" Result="451240"/><App Id="DA" Version="10" Result="2102263566"/><App Id="DB" Version="10" Result="1"/><App Id="DD" Version="10" Result="451268"/><App Id="DE" Version="10" Result="2102263582"/><App Id="E0" Version="10" Result="2130566144"/><App Id="E1" Version="10" Result="2"/><App Id="E5" Version="10" Result="2103443456"/><App Id="E6" Version="10" Result="451188"/><App Id="E8" Version="10" Result="452368"/><App Id="E9" Version="10" Result="2102233540"/><App Id="EA" Version="10" Result="2102263592"/><App Id="EB" Version="10" Result="-1"/><App Id="EC" Version="10" Result="2102263582"/><App Id="ED" Version="10" Result="2102263839"/><App Id="EE" Version="10" Result="2102263967"/><App Id="EF" Version="10" Result="452864"/><App Id="F0" Version="10" Result="453124"/><App Id="F3" Version="10" Result="1310738"/><App Id="F4" Version="10" Result="2130566144"/><App Id="F5" Version="10" Result="452416"/><App Id="F9" Version="10" Result="34078720"/><App Id="FA" Version="10" Result="451836"/><App Id="FB" Version="10" Result="34078720"/><App Id="FC" Version="10" Result="451316"/><App Id="FE" Version="10" Result="2103443456"/><App Id="FF" Version="10" Result="451584"/><App Id="01" Version="11" Result="452452"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="41"/><App Id="05" Version="11" Result="5505106"/><App Id="06" Version="11" Result="452452"/><App Id="08" Version="11" Result="82"/><App Id="09" Version="11" Result="34078802"/><App Id="0B" Version="11" Result="1140850688"/><App Id="0C" Version="11" Result="82"/><App Id="0D" Version="11" Result="451686"/><App Id="0E" Version="11" Result="451604"/><App Id="0F" Version="11" Result="3"/><App Id="10" Version="11" Result="452452"/><App Id="11" Version="11" Result="82"/><App Id="12" Version="11" Result="16777257"/><App Id="13" Version="11" Result="452534"/><App Id="15" Version="11" ResultLicensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
N/ATuesday, January 27, 2009 11:48 PM
Answers
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Rnrsq,
Have you called the Windows Activation Center I mentioned above? Next I would recommend contacting Microsoft Help and Support by visiting this link:
http://go.microsoft.com/fwlink/?LinkId=52029
Take care,
Stephen
Stephen Holm- Marked as answer by Stephen Holm Wednesday, February 4, 2009 9:42 PM
Wednesday, February 4, 2009 9:42 PM
All replies
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Hello Rnrsq,
Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Currently there is not an Internet Explorer 64bit ActiveX control for either OGA or WGA. This is due to the Windows Genuine Advantage control accommodating 32bit sessions of Internet Explorer only. Start a 32bit session of Internet Explorer (IE), which is the default session when choosing the link IE link from the “Start” menu or desktop shortcut and go to http://www.microsoft.com/genuine and then validate either Windows or Office. You can also use the alternate validation method of Validating using an x64 bit session of IE by using this link:
Thank you for contacting us here in the WGA program forums.
Stephen
Stephen Holm- Proposed as answer by Stephen Holm Wednesday, January 28, 2009 2:04 AM
Wednesday, January 28, 2009 2:03 AM -
I must be having problems with active x. I'm not getting promts to load active x so it isn't working.Wednesday, January 28, 2009 1:00 PM
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Morning Rnrsq,
Curious are you running a 64 Bit version of Windows XP? If you are running a 32 Bit version of Windows XP please try manually installing the Active X controlls by following the below steps:
Step 1: WGA Manual ActiveX Installation
Click the Start button, then Click Run
Type: iexplore http://go.microsoft.com/fwlink/?LinkID=39204 then Click OK
You will be prompted to download “LegitCheckControl.cab”
Choose Open
Once this completes, a window will open showing two files. “LegitCheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.
Click the Start button, then Click Run
Type: system32, then Click OK
(If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)
Drag the “LegitCheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)
Click the Start button, then Click Run
Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.
You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”
After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:
http://www.microsoft.com/genuine
Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?
Should you have additional problems please review the knowledge base (KB) article.
KB307890 - How to activate Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .
Restart the computer and contact the Microsoft Activation Center to re-activate Windows should you need assistance. Activation and Registration of a Microsoft product can be located at:
http://support.microsoft.com/kb/326851/en-us .
The Windows Activation Center can be reached at (888) 571-2048 from 8:00 AM to 10:00 PM Pacific Time
Thank you for contacting us here in the WGA program forums.
Stephen
Stephen HolmWednesday, January 28, 2009 6:25 PM -
I;m running a 64b it version.Saturday, January 31, 2009 2:57 PM
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Not matter what I do with settings I get this when visiting the resolution area:
Microsoft Genuine Advantage Diagnostic Results
Passed Active scripting allowed Passed Display images enabled Passed Computer time and date correct Passed Cookies enabled Passed ActiveX enabled Failed Windows validation ActiveX loaded Failed Office validation ActiveX loaded Failed Validation Self-help ActiveX loaded Passed ActiveX controls connect with Microsoft validation servers Saturday, January 31, 2009 3:13 PM -
Rnrsq,
Have you called the Windows Activation Center I mentioned above? Next I would recommend contacting Microsoft Help and Support by visiting this link:
http://go.microsoft.com/fwlink/?LinkId=52029
Take care,
Stephen
Stephen Holm- Marked as answer by Stephen Holm Wednesday, February 4, 2009 9:42 PM
Wednesday, February 4, 2009 9:42 PM