Genuine Advantage Fails on activated XP Professional 64bit RRS feed

  • Question


    Diagnostic Report (1.7.0110.1):
    WGA Data-->
    Validation Status: Genuine (WGA unsupported OS)
    Validation Code: 6
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BG3MC-86RTJ-DRJH8
    Windows Product Key Hash: CJ1bHQcOX7AMRS6R1mO55tPQXVg=
    Windows Product ID: 76588-OEM-5100717-48675
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.2.3790.2.00010100.2.0.000
    ID: {E737E318-DB6C-49BA-9172-8B0627975F46}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E737E318-DB6C-49BA-9172-8B0627975F46}</UGUID><Version>1.7.0110.1</Version><OS>5.2.3790.2.00010100.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DRJH8</PKey><PID>76588-OEM-5100717-48675</PID><PIDType>0</PIDType><SID>S-1-5-21-2709616166-3026646738-1260403261</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K-V</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0212   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070524******.******+***</Date></BIOS><HWID>3A7F30770184607B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="450448"/><App Id="01" Version="10" Result="2"/><App Id="02" Version="10" Result="450424"/><App Id="03" Version="10" Result="-1072365560"/><App Id="05" Version="10" Result="2130567168"/><App Id="06" Version="10" Result="2130563072"/><App Id="07" Version="10" Result="450356"/><App Id="08" Version="10" Result="2103598290"/><App Id="09" Version="10" Result="450392"/><App Id="0A" Version="10" Result="450448"/><App Id="0B" Version="10" Result="450428"/><App Id="0C" Version="10" Result="450352"/><App Id="0D" Version="10" Result="794456"/><App Id="0F" Version="10" Result="450432"/><App Id="10" Version="10" Result="2103597784"/><App Id="11" Version="10" Result="450392"/><App Id="12" Version="10" Result="450448"/><App Id="13" Version="10" Result="450428"/><App Id="14" Version="10" Result="450424"/><App Id="15" Version="10" Result="450532"/><App Id="16" Version="10" Result="450736"/><App Id="18" Version="10" Result="24"/><App Id="19" Version="10" Result="3"/><App Id="1B" Version="10" Result="2"/><App Id="1C" Version="10" Result="3"/><App Id="1D" Version="10" Result="2"/><App Id="1E" Version="10" Result="1"/><App Id="1F" Version="10" Result="-194488364"/><App Id="21" Version="10" Result="2804"/><App Id="22" Version="10" Result="450628"/><App Id="23" Version="10" Result="2103600001"/><App Id="24" Version="10" Result="3"/><App Id="26" Version="10" Result="794456"/><App Id="27" Version="10" Result="450568"/><App Id="28" Version="10" Result="450468"/><App Id="29" Version="10" Result="2104099648"/><App Id="2A" Version="10" Result="2103600095"/><App Id="2B" Version="10" Result="64"/><App Id="42" Version="10" Result="450672"/><App Id="44" Version="10" Result="1310738"/><App Id="45" Version="10" Result="2130566144"/><App Id="47" Version="10" Result="450632"/><App Id="48" Version="10" Result="2103599002"/><App Id="49" Version="10" Result="131072"/><App Id="4A" Version="10" Result="450620"/><App Id="4B" Version="10" Result="450620"/><App Id="4C" Version="10" Result="450620"/><App Id="4D" Version="10" Result="2"/><App Id="4E" Version="10" Result="2"/><App Id="52" Version="10" Result="52140"/><App Id="53" Version="10" Result="450988"/><App Id="54" Version="10" Result="450788"/><App Id="55" Version="10" Result="450988"/><App Id="56" Version="10" Result="2103599760"/><App Id="57" Version="10" Result="450688"/><App Id="59" Version="10" Result="451212"/><App Id="5A" Version="10" Result="2103599861"/><App Id="5C" Version="10" Result="2104099648"/><App Id="5F" Version="10" Result="8388608"/><App Id="60" Version="10" Result="450824"/><App Id="61" Version="10" Result="451044"/><App Id="64" Version="10" Result="451052"/><App Id="67" Version="10" Result="451100"/><App Id="6A" Version="10" Result="1310738"/><App Id="6B" Version="10" Result="2130566144"/><App Id="7B" Version="10" Result="2097152"/><App Id="7C" Version="10" Result="450952"/><App Id="7D" Version="10" Result="450952"/><App Id="7E" Version="10" Result="450952"/><App Id="7F" Version="10" Result="32"/><App Id="80" Version="10" Result="32"/><App Id="98" Version="10" Result="1441792"/><App Id="99" Version="10" Result="52140"/><App Id="9A" Version="10" Result="450268"/><App Id="9B" Version="10" Result="451468"/><App Id="9C" Version="10" Result="455420"/><App Id="9D" Version="10" Result="2103570936"/><App Id="9E" Version="10" Result="2103593896"/><App Id="9F" Version="10" Result="-1"/><App Id="A0" Version="10" Result="2103593889"/><App Id="A1" Version="10" Result="451808"/><App Id="A2" Version="10" Result="-1073741809"/><App Id="A3" Version="10" Result="451212"/><App Id="A6" Version="10" Result="451012"/><App Id="A7" Version="10" Result="2103595472"/><App Id="A8" Version="10" Result="2103595479"/><App Id="AA" Version="10" Result="451212"/><App Id="AC" Version="10" Result="52140"/><App Id="AD" Version="10" Result="450972"/><App Id="AE" Version="10" Result="2103602656"/><App Id="AF" Version="10" Result="451120"/><App Id="B0" Version="10" Result="2103570936"/><App Id="B1" Version="10" Result="2103595488"/><App Id="B2" Version="10" Result="-1"/><App Id="B3" Version="10" Result="2103595479"/><App Id="B4" Version="10" Result="2103603123"/><App Id="B5" Version="10" Result="1"/><App Id="B6" Version="10" Result="234356944"/><App Id="B7" Version="10" Result="2103603062"/><App Id="B9" Version="10" Result="2103602443"/><App Id="BA" Version="10" Result="2"/><App Id="BB" Version="10" Result="1310738"/><App Id="BC" Version="10" Result="2130566144"/><App Id="C1" Version="10" Result="1"/><App Id="C5" Version="10" Result="234356944"/><App Id="C6" Version="10" Result="4194304"/><App Id="C7" Version="10" Result="2130566144"/><App Id="C8" Version="10" Result="1449736"/><App Id="C9" Version="10" Result="451044"/><App Id="CB" Version="10" Result="18625000"/><App Id="CC" Version="10" Result="451032"/><App Id="CE" Version="10" Result="451224"/><App Id="CF" Version="10" Result="2103570936"/><App Id="D0" Version="10" Result="2103602784"/><App Id="D1" Version="10" Result="-1"/><App Id="D2" Version="10" Result="2103603062"/><App Id="D3" Version="10" Result="2103602467"/><App Id="D4" Version="10" Result="1"/><App Id="D5" Version="10" Result="1"/><App Id="D7" Version="10" Result="451268"/><App Id="D8" Version="10" Result="451212"/><App Id="D9" Version="10" Result="451240"/><App Id="DA" Version="10" Result="2102263566"/><App Id="DB" Version="10" Result="1"/><App Id="DD" Version="10" Result="451268"/><App Id="DE" Version="10" Result="2102263582"/><App Id="E0" Version="10" Result="2130566144"/><App Id="E1" Version="10" Result="2"/><App Id="E5" Version="10" Result="2103443456"/><App Id="E6" Version="10" Result="451188"/><App Id="E8" Version="10" Result="452368"/><App Id="E9" Version="10" Result="2102233540"/><App Id="EA" Version="10" Result="2102263592"/><App Id="EB" Version="10" Result="-1"/><App Id="EC" Version="10" Result="2102263582"/><App Id="ED" Version="10" Result="2102263839"/><App Id="EE" Version="10" Result="2102263967"/><App Id="EF" Version="10" Result="452864"/><App Id="F0" Version="10" Result="453124"/><App Id="F3" Version="10" Result="1310738"/><App Id="F4" Version="10" Result="2130566144"/><App Id="F5" Version="10" Result="452416"/><App Id="F9" Version="10" Result="34078720"/><App Id="FA" Version="10" Result="451836"/><App Id="FB" Version="10" Result="34078720"/><App Id="FC" Version="10" Result="451316"/><App Id="FE" Version="10" Result="2103443456"/><App Id="FF" Version="10" Result="451584"/><App Id="01" Version="11" Result="452452"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="41"/><App Id="05" Version="11" Result="5505106"/><App Id="06" Version="11" Result="452452"/><App Id="08" Version="11" Result="82"/><App Id="09" Version="11" Result="34078802"/><App Id="0B" Version="11" Result="1140850688"/><App Id="0C" Version="11" Result="82"/><App Id="0D" Version="11" Result="451686"/><App Id="0E" Version="11" Result="451604"/><App Id="0F" Version="11" Result="3"/><App Id="10" Version="11" Result="452452"/><App Id="11" Version="11" Result="82"/><App Id="12" Version="11" Result="16777257"/><App Id="13" Version="11" Result="452534"/><App Id="15" Version="11" Result

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->

    Tuesday, January 27, 2009 11:48 PM


All replies

  • Hello Rnrsq,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. Currently there is not an Internet Explorer 64bit ActiveX control for either OGA or WGA.  This is due to the Windows Genuine Advantage control accommodating 32bit sessions of Internet Explorer only.  Start a 32bit session of Internet Explorer (IE), which is the default session when choosing the link IE link from the “Start” menu or desktop shortcut and go to http://www.microsoft.com/genuine  and then validate either Windows or Office. You can also use the alternate validation method of Validating using an x64 bit session of IE by using this link:


    Thank you for contacting us here in the WGA program forums.



    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, January 28, 2009 2:04 AM
    Wednesday, January 28, 2009 2:03 AM
  • I must be having problems with active x. I'm not getting promts to load active x so it isn't working.
    Wednesday, January 28, 2009 1:00 PM
  • Morning Rnrsq,

    Curious are you running a 64 Bit version of Windows XP? If you are running a 32 Bit version of Windows XP please try manually installing the Active X controlls by following the below steps:


    Step 1: WGA Manual ActiveX Installation

    Click the Start button, then Click Run

    Type: iexplore http://go.microsoft.com/fwlink/?LinkID=39204  then Click OK

     You will be prompted to download “LegitCheckControl.cab”

    Choose Open

     Once this completes, a window will open showing two files. “LegitCheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.

    Click the Start button, then Click Run

    Type: system32, then Click OK

     (If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)

    Drag the “LegitCheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)

    Click the Start button, then Click Run

    Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

    After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:


    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

    Should you have additional problems please review the knowledge base (KB) article.

    KB307890 - How to activate Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     Restart the computer and contact the Microsoft Activation Center to re-activate Windows should you need assistance. Activation and Registration of a Microsoft product can be located at:


    The Windows Activation Center can be reached at (888) 571-2048 from 8:00 AM to 10:00 PM Pacific Time

    Thank you for contacting us here in the WGA program forums.



    Stephen Holm
    Wednesday, January 28, 2009 6:25 PM
  • I;m running a 64b it version.
    Saturday, January 31, 2009 2:57 PM
  • Not matter what I do with settings I get this when visiting the resolution area:



    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Failed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded
    Passed ActiveX controls connect with Microsoft validation servers
    Saturday, January 31, 2009 3:13 PM
  • Rnrsq,

    Have you called the Windows Activation Center I mentioned above? Next I would recommend contacting Microsoft Help and Support by visiting this link:  


    Take care,



    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 4, 2009 9:42 PM
    Wednesday, February 4, 2009 9:42 PM