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Windows not running genuine pop up... Ive tried everything, and I know it is genuine it even says it is activated! But I keep getting the pop up RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:27:2012 11:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    Saturday, October 27, 2012 3:30 PM

Answers

  • (that went quicker than expected!)

    I have uploaded a file sppcextx86.zip to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21485


    Please download it, and save it to your desktop
    Once saved, Extract the content to the folder C:\sppcextx86

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt

    At the prompt type 
    DIR C:\sppcextx86
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\sppcextx86
    or
    DIR E:\sppcextx86

    The drive letter in use when you find the folder will need to be substituted (for <drive>)  into the following command...

    XCOPY <drive>:\sppcextx86 <drive>:\windows\winsxs /y /i /s /v /h

    run the command (it should take almost no time)and when the prompt return, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive, and post a new link

    Also run a new MGADiag report, and post the result.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 5, 2012 6:24 PM
    Moderator

All replies

  • You have a File Tamper, which may be causing the other error message that you are showing.

    This is a pretty rare error - and is almost certainly in the registry, or in file permissions, rather than with the file itself.

    Have you attempted a System Restore back to a time the system was reporting as OK? If not, please do so.

     

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     

     You will be told that the drive is locked,

     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) -

     

    then run the SFC.

     

     SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     At the Command prompt, type

     SFC /SCANNOW

     and hit the Enter key

     

     Wait for the scan to finish - make a note of any error messages - and then reboot.

     Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 27, 2012 3:48 PM
    Moderator
  • I actually called and got help from the microsoft people, it took a while but they were very helpful and It appears to be all fixed now!

    Thank you for the response though! Hopefully this doesn't happen again in the future, but its good to know how to fix it!

    Saturday, October 27, 2012 4:55 PM
  • Please post a new MGADiag report so we can check that they acctually did fix it (last time this error cropped up, according to my records, was after MS had 'fixed' something!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 27, 2012 5:05 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:27:2012 12:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    Im not actually sure if it was fixed... can you tell from this? I was away most the day and when i logged back on my laptop the pop up was minimized.. and I'm pretty positive I had closed it before 

    Sunday, October 28, 2012 3:52 AM
  • Nope - absolutely no change :(

    Do you want to take it back to MS and see if they can fix it, or do you want to try and fix it here?? It could get to be a fairly lengthy process.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 28, 2012 9:36 AM
    Moderator
  • I may try to call them back... I don't want to lose any files though, would that happen if I followed the directions you posted?
    Sunday, October 28, 2012 5:14 PM
  • You *shouldn't* lose any data, but noting is ever certain.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 28, 2012 7:19 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:27:2012 12:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    I ran the CHKDSK but the SCANNOW won't work. I reran the MGA Diag and posted it above

    Sunday, October 28, 2012 7:45 PM
  • OK _ we'll have to see if we can un an offline scan, then.....

     

    Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

     

    Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

     

    Log into your normal account.

    You'll get a set of options - pick the Command Prompt one.

    At the command prompt, type  DIR C:\

    - if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.

    If not, try D:\ or E:\ (etc. until you get the right letter)

    then type the following command

     

    sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

     

    where <drive> is the letter you found above.

     

    Wait for the command to complete. (make a note of the response!).

     

    Once it has, type  EXIT and the pick the option to reboot.

     

    Post another MGADiag report   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 28, 2012 8:20 PM
    Moderator
  • So far it hasn't popped up in a while.. My dad helped me update and scan everything so maybe that helped. I'll let you know if the problem comes back, and will try running the chkdsk and sfc offline then, but I'm hoping I won't have to... thank you so much for all of your help!!
    Monday, October 29, 2012 1:25 AM
  • never mind... problem not solved. I think I will try that solution tomorrow
    Monday, October 29, 2012 1:43 AM
  • Here we go, did it:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:27:2012 12:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    ......fixed?

    Monday, October 29, 2012 3:14 PM
  • Nope - afraid not.

    We'll have to start digging a bit and see if we can identify the cause of the 'Tamper' error first....

    Please open an Elevated Command Prompt window, and run the following commands.

    DIR C:\Windows\SPPCEXT.* /S
    ICACLS c:\Windows\System32\sppcext.* /T
    
    
    

    Post the results

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 3:24 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\SPPCEXT.* /S
     Volume in drive C has no label.
     Volume Serial Number is B8FC-A10B

     Directory of C:\Windows\System32

    07/13/2009  09:41 PM         1,203,712 sppcext.dll
                   1 File(s)      1,203,712 bytes

     Directory of C:\Windows\System32\en-US

    07/13/2009  10:30 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\SysWOW64

    07/13/2009  09:16 PM         1,111,552 sppcext.dll
                   1 File(s)      1,111,552 bytes

     Directory of C:\Windows\SysWOW64\en-US

    07/13/2009  10:04 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..clientext.resources_3
    1bf3856ad364e35_6.1.7600.16385_en-us_c2382769078e1059

    07/13/2009  10:30 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-clientext_3
    1bf3856ad364e35_6.1.7600.16385_none_28bbe77bcacffbe4

    07/13/2009  09:41 PM         1,203,712 sppcext.dll
                   1 File(s)      1,203,712 bytes

    thank you those directions were very helpful!

    Monday, October 29, 2012 3:29 PM
  • There's some data missing - please try again, and wait until you get the prompt back up before posting the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 3:42 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\SPPCEXT.* /S
     Volume in drive C has no label.
     Volume Serial Number is B8FC-A10B

     Directory of C:\Windows\System32

    07/13/2009  09:41 PM         1,203,712 sppcext.dll
                   1 File(s)      1,203,712 bytes

     Directory of C:\Windows\System32\en-US

    07/13/2009  10:30 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\SysWOW64

    07/13/2009  09:16 PM         1,111,552 sppcext.dll
                   1 File(s)      1,111,552 bytes

     Directory of C:\Windows\SysWOW64\en-US

    07/13/2009  10:04 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..clientext.resources_3
    1bf3856ad364e35_6.1.7600.16385_en-us_c2382769078e1059

    07/13/2009  10:30 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-clientext_3
    1bf3856ad364e35_6.1.7600.16385_none_28bbe77bcacffbe4

    07/13/2009  09:41 PM         1,203,712 sppcext.dll
                   1 File(s)      1,203,712 bytes

     Directory of C:\Windows\winsxs\x86_microsoft-windows-s..clientext.resources_31b
    f3856ad364e35_6.1.7600.16385_en-us_66198be54f309f23

    07/13/2009  10:04 PM            17,408 sppcext.dll.mui
                   1 File(s)         17,408 bytes

     Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-clientext_31b
    f3856ad364e35_6.1.7600.16385_none_cc9d4bf812728aae

    07/13/2009  09:16 PM         1,111,552 sppcext.dll
                   1 File(s)      1,111,552 bytes

         Total Files Listed:
                   8 File(s)      4,700,160 bytes
                   0 Dir(s)  187,285,049,344 bytes free

    C:\Windows\system32>ICACLS c:\Windows\System32\sppcext.* /T
    c:\Windows\System32\sppcext.dll NT SERVICE\TrustedInstaller:(F)
                                    BUILTIN\Administrators:(RX)
                                    NT AUTHORITY\SYSTEM:(RX)
                                    BUILTIN\Users:(RX)

    c:\Windows\System32\en-US\sppcext.dll.mui NT SERVICE\TrustedInstaller:(F)
                                              BUILTIN\Administrators:(RX)
                                              NT AUTHORITY\SYSTEM:(RX)
                                              BUILTIN\Users:(RX)

    c:\Windows\System32\LogFiles\WMI\RtBackup\sppcext.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\Windows\system32>
    Monday, October 29, 2012 3:46 PM
  • That all looks normal (I'm a little surprised by it, but...)

    Please open an Elevated Command Prompt window, and run the following commands

    DIR C:\Windows\System32 /AR /S
    ATTRIB C:\Windows\system32\sppc*.* /s

    post the results


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 4:09 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32 /AR /S
     Volume in drive C has no label.
     Volume Serial Number is B8FC-A10B

     Directory of C:\Windows\System32\config\systemprofile

    12/26/2010  02:07 PM    <DIR>          Contacts
                   0 File(s)              0 bytes

     Directory of C:\Windows\System32\config\systemprofile\Contacts

    12/26/2010  02:07 PM    <DIR>          .
    12/26/2010  02:07 PM    <DIR>          ..
                   0 File(s)              0 bytes

     Directory of C:\Windows\System32\drivers

    11/20/2010  04:47 AM                 0 103C_HP_cNB_G62 Notebook PC_Y5335KV_0U_QC
    NF0501RZN_E618010-001_4A_I1426_SHP_V54.49_F.26_T101108_WU3-0_L409_M3958_J320_7In
    tel_8655_92.40_#101120_N10EC8136_(WV686AV)_XMOBILE_CN10_Z_2059212000020271001062
    0100.MRK
                   1 File(s)              0 bytes

     Directory of C:\Windows\System32\restore

    12/26/2010  02:08 PM                76 MachineGuid.txt
                   1 File(s)             76 bytes

         Total Files Listed:
                   2 File(s)             76 bytes
                   3 Dir(s)  187,277,873,152 bytes free

    C:\Windows\system32>ATTRIB C:\Windows\system32\sppc*.* /s
    A            C:\Windows\system32\en-US\sppc.dll.mui
    A            C:\Windows\system32\en-US\sppcc.dll.mui
    A            C:\Windows\system32\en-US\sppcext.dll.mui
    A            C:\Windows\system32\en-US\sppcomapi.dll.mui
    A            C:\Windows\system32\en-US\sppcommdlg.dll.mui
    A            C:\Windows\system32\sppc.dll
    A            C:\Windows\system32\sppcc.dll
    A            C:\Windows\system32\sppcext.dll
    A            C:\Windows\system32\sppcomapi.dll
    A            C:\Windows\system32\sppcommdlg.dll

    C:\Windows\system32>
    Monday, October 29, 2012 4:12 PM
  •  

    There's nothing odd there.

    Let's check the installed drivers...

    Please open Device Manager

    Click on View in the Menu bar, and select 'Show hidden devices'

    Are any devices flagged with either a yellow triangle or a red cross? - if so, which ones?

    Please open Event Viewer, and Export the Windows Application and Windows System logs to your desktop, then upload them to your SkyDrive public folder, and post a link in your reply. (http://skydrive.live.com )


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 4:30 PM
    Moderator
  • None of them have a yellow triangle or red cross... And I can open the Event Viewer, but cannot find an Export option

    Is Application and Service Logs and Windows Logs System the correct ones?

    Monday, October 29, 2012 4:47 PM
  • Sorry - I've been in the habit of using 'export' for longer than I can remember, whereas in Win7 Event Viewer it's Action > Save all events as....

    In the left column, expand the Windows Logs.

    click on the Application entry, and Action>Save all events as Appevt.evtx

    click on the System entry, and save as Sysevt.evtx

    upload both files (they could be quite large!) and post a link.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 5:05 PM
    Moderator
  • https://skydrive.live.com/#cid=2F352515B62E1B96&id=2F352515B62E1B96%21128

    there we go! It won't let me post links but you can copy and paste it

    Monday, October 29, 2012 5:40 PM
  • I can't access it for some reason - please move it to your Public folder, where I should be able to see it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 5:48 PM
    Moderator
  • https://skydrive.live.com/?cid=2F352515B62E1B96&id=2F352515B62E1B96%21128#cid=2F352515B62E1B96&id=2F352515B62E1B96%21125
    Monday, October 29, 2012 5:50 PM
  • Got it! - go and have a cup of tea or whatever - this could take a while!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 5:54 PM
    Moderator
  • Okay, thank you so much!! 
    Monday, October 29, 2012 5:55 PM
  • I'm losing power due to Hurricane Sandy, so I may not respond for a while
    Monday, October 29, 2012 6:47 PM
  • I've had a look through the logs, and there are a few points of note.

    1) There are a huge number of errors relating to the Bonjour Service - part of iTunes.

    2) You originally had Norton software installed

    3) You've upgraded AVG at least once since it was originally installed.

    Depending on how you use iTunes, I would recommend uninstalling it - and possibly reinstalling later (make sure that you check with the program on how to save any relevant license data!!)

    You must run the Norton Removal tool to rid yourself of the dregs that it leaves behind

    Depending on the results of the Norton cleanup, it may be a good idea to uninstall AVG, run their cleanup tool, and then either reinstall it, or install MSE.

    Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

     

    Close all other programs, then run the tool. When it's complete, reboot the machine  whether it asks for it or not.

     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then post another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 7:21 PM
    Moderator
  • I'm losing power due to Hurricane Sandy, so I may not respond for a while

    Ouch! - good luck (in more ways than one!)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 8:03 PM
    Moderator
  • I use itunes a lot.. and have tons of music stored in my library, so I would rather not have to uninstall and reinstall it.

    I did the Norton removal however, and here are the newest MGADiag reports

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:27:2012 12:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    Monday, October 29, 2012 9:33 PM
  • Glad to see you back! - whereabouts are you?

    No change in the report :(

    I think it's unlikely that we'll get a specific solution in a reasonable time, so we'll have to go for the lesser WMD option of a repair install.

    First, back up all data to external media in case something goes wrong!

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as
    you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk
    Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
    option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!

    (and don't think of starting it if your power is still fluctuating!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 29, 2012 10:03 PM
    Moderator
  • Thank you so much for all of your help and time!! I'll try this when I've got more time and the power's stable.
    Tuesday, October 30, 2012 12:07 AM
  • Any progress, Megan?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, November 2, 2012 11:54 AM
    Moderator
  • I decided to call microsoft again. I highly doubt what she did fixed it, because it is something I had tried many times, but here's a new MGADiag. If its not fixed I will most likely try the repair install option.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 11:4:2012 14:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    Sunday, November 4, 2012 7:36 PM
  • Not the slightest change in the report,

    Please run another SFC /SCANNOW from an Elevated Command prompt,

    Please upload your CBS.log file (C:\Windows\logs\CBS\CBS.log - you'll need to copy it to the desktop before you can) to your Public SkyDrive folder, so I can take a look


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, November 4, 2012 8:12 PM
    Moderator
  • how do I get to the CBS.log file? 
    Monday, November 5, 2012 2:04 AM
  • Open Windows Explorer

    Navigate to the C:\Windows\Logs\CBS folder.

    Right-click on the CBS.log file, and select Copy

    Close Windows Explorer

    Right-click on an empty area of the desktop, and select Paste - a working copy of the file should now be on the desktop


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 5, 2012 8:30 AM
    Moderator
  • Ok, I had to upload the files individually because it wouldn't let me upload the folder.

    https://skydrive.live.com/?cid=2f352515b62e1b96#cid=2F352515B62E1B96&id=2F352515B62E1B96%21125

    Monday, November 5, 2012 5:32 PM
  • That'll do - I'm going to try crafting a repair procedure for you. It may take a little while, but if you haven't heard from me by this time tomorrow, shout!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 5, 2012 5:48 PM
    Moderator
  • (that went quicker than expected!)

    I have uploaded a file sppcextx86.zip to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21485


    Please download it, and save it to your desktop
    Once saved, Extract the content to the folder C:\sppcextx86

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt

    At the prompt type 
    DIR C:\sppcextx86
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\sppcextx86
    or
    DIR E:\sppcextx86

    The drive letter in use when you find the folder will need to be substituted (for <drive>)  into the following command...

    XCOPY <drive>:\sppcextx86 <drive>:\windows\winsxs /y /i /s /v /h

    run the command (it should take almost no time)and when the prompt return, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your SkyDrive, and post a new link

    Also run a new MGADiag report, and post the result.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, November 5, 2012 6:24 PM
    Moderator
  • https://skydrive.live.com/?cid=2f352515b62e1b96#cid=2F352515B62E1B96&id=2F352515B62E1B96%21125

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {92E04D0F-36E0-42B4-A212-D374365D8F22}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92E04D0F-36E0-42B4-A212-D374365D8F22}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-139902145-3026994169-3961431981</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>8FD03307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3242010
    Installation ID: 002276609136150912590360366241243823107712456652930242
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 11/5/2012 11:18:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:4:2012 14:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEA6GHuznhAriL8UqR7Yj0Sq5hUcOIqW1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    Tuesday, November 6, 2012 4:17 AM
  • I think we've done it!

    Your report now shows as being fine, and SFC found nothing to repair.

    You should no longer be seeing the notification, and just need to reset the backgorund for your machine to be back to normal.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 6, 2012 8:07 AM
    Moderator
  • Ahh really?! Thank you, thank you! You were so much more helpful than the microsoft customer service people.

    What do you mean by resetting the background?


    Megan Findle

    Tuesday, November 6, 2012 3:04 PM
  • You've probably still got a black desktop background, rather than whatever your preference was originally??

    You can change it back to your preference by right-clicking on an empty area of the desktop, and selecting Personalize.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, November 7, 2012 7:46 AM
    Moderator
  • Actually it was my set background! Thank you so much again though, I know where to come for future computer problems!

    Megan Findle

    Wednesday, November 7, 2012 8:26 PM