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  • Question

  • i too am having this problem after updating recently.

    Diagnostic Report (1.7.0110.1):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {1F49C8C6-4582-40E9-8296-88865996EA22}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: K:20081104223917169-M:20081104194917256-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F49C8C6-4582-40E9-8296-88865996EA22}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-108559622-1321617189-551471929</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061209000000.000000+000</Date></BIOS><HWID>26F93D07018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAgABAAAAAwABAAEAJJT0bt2ZqThWylzeyj4Yt43v8vQm2qJErFYJpybp

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          bMk    
      FACP            DELL          bMk    
      HPET            DELL          bMk    
      BOOT            DELL          bMk    
      MCFG            DELL          bMk    
      SSDT            PTLTD         POWERNOW
      SLIC            DELL          bMk    

    • Split by Stephen Holm Wednesday, November 5, 2008 7:50 PM Hijacked Post
    Wednesday, November 5, 2008 12:21 AM


  • Dragonlee,

    Please review the following Knowledge Base (KB) article and refer to the resolution portion of the webpage:

     KB931573 – You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation


     If the above does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.


    Step set #1

     1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    6) Hit the Enter key

    7) Reboot 2 times


    Step set #2

     1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Reboot Twice

    11) Windows Vista may require you to enter a Product Key [use the Certificate of Authenticity (COA)] SLP Product Key found on the sticker on the side or bottom of your computer and activate. Use the Activate by Phone method outlined below.

    From the Desktop:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    Also you may reference the following site for various Telephone Activation Centers:


    Thank you for visiting the Genuine Advantage forum.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, November 5, 2008 7:54 PM
    Wednesday, November 5, 2008 7:52 PM