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Outlook client CRM 2015 error on ssl certificate when using self signed cert RRS feed

  • Question

  • We are testing the outlook client in our new 2015 RU1 test environment. We have configured CRM and reporting services to use SSL with a self signed certificate (since this is only development) however when we try to connect to CRM from the outlook client I get the following error:

    We can't connect to your Microsoft Dynamics CRM Server. Please inform your system administrator that trusted Secure Sockets Layer (SSL) certificates are required.

    The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    Any ideas on how to get outlook client to work with a self signed cert would be very welcomed.

    Many thanks,

    Jenn

    Thursday, July 16, 2015 5:50 PM

Answers

  • Add the self signed cert as a trusted root certificate on the machine running the Outlook client. Follow either method on here to do it.

    Neil - My CRM Blog

    • Marked as answer by JenniferNHS Wednesday, July 29, 2015 9:33 PM
    Thursday, July 16, 2015 6:10 PM
  • The fix to this was to turn on cached-exchange mode in outlook.
    • Marked as answer by JenniferNHS Wednesday, July 29, 2015 9:33 PM
    Wednesday, July 29, 2015 9:33 PM

All replies

  • Add the self signed cert as a trusted root certificate on the machine running the Outlook client. Follow either method on here to do it.

    Neil - My CRM Blog

    • Marked as answer by JenniferNHS Wednesday, July 29, 2015 9:33 PM
    Thursday, July 16, 2015 6:10 PM
  • Thank you very much. I have moved the certificate to the trusted root certificate for the machine account and I still get the same error.
    Thursday, July 16, 2015 6:56 PM
  • The fix to this was to turn on cached-exchange mode in outlook.
    • Marked as answer by JenniferNHS Wednesday, July 29, 2015 9:33 PM
    Wednesday, July 29, 2015 9:33 PM