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getting my computer activated RRS feed

  • Question

  • had problems with my computer and had it activated after that and forgot password. had the password reset and it won't accept it. what can I do about this.

     

    Friday, November 7, 2008 6:56 PM

Answers

  • dhmarion,

     

    Verify if the email address or the Live ID youre trying to use to activate onecare with is the Live ID where your subscription is tied up to. Verify through https://billing.microsoft.com.

     

    You can try to reset again your password, limit the password to 6 characters only. Then try activating onecare again.

     

    But in the case that the Live ID you're trying to use to activate onecare is incorrect and you forgot and have no clue what could be the Live ID where your subscription is associated with. Contact support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Friday, November 7, 2008 9:36 PM