The video connection was lost RRS feed

  • Question

  • We use Office Communicator 2007 in my organization. I don't know much about how the server is configured. But anyway:


    In Live Meetings, my video connection is lost all the time. (I don't have a web cam myself, but others have). The message displayed is "The video connection was lost. Try to reconnect". If I clikk "Try to reconnect", it reconnects to the video stream, shows video for about 15 seconds, and then the connection is lost again.


    I have tried to reinstall Communicator, but it didn't help.



    Here is the detailed information:

    Voice and Video Error Information
    Your incoming computer video stopped unexpectedly.


    Action required: Please rejoin video.



    More details for technical support:


    Message Category: 2 (kNetworkError)

    Message Code: 11 (kNormalStop)

    Root Cause Error: 0x00000000

    Root Cause Component: kNetwork

    Audio Input Device: SoundMAX Digital Audio

    Audio Output Device: SoundMAX Digital Audio

    Video Input Device:

    Audio Muted: Yes

    Media State: (43,10,10,10,0,0,Connected)

    AvMcu Uri: sipTongue TiedERVER.DOMAIN.COM:5063;transport=tls

    Avmcu Reachable: Yes

    Acp Reachable: No

    Diagnostics Information:


    To copy this message, press CTRL+C or press ALT+PRINT SCREEN.

    Wednesday, November 14, 2007 12:47 PM

All replies


    I am getting this same error.  Anyone has a solution?
    Tuesday, March 11, 2008 9:07 PM
  • We are experiencing the same problem with video disconnecting after 90 seconds. We are connecting to a hosted Live Meeting 2007 service from Microsoft. Connection is being made out via an ISA server and a number of Firewals. However, if the ISA is bypassed we do not experience the video disconnect.


    Have a look at this post here:




    In our case, we have ruled out timeouts on the firewalls, as we have proved that the connection is not being dropped there.


    I'll post some more info here if we find a solution.


    Wednesday, March 26, 2008 3:17 PM