Problems with Flash Player RRS feed

  • Question

  • I've some serious issues with the eLearning-Platform:

    every time i try to take a course i have been showed a page that the flashplayer is need to be installed.

    The only way to get the course is to uninstall adobe flash completely (with the adobe scripts) and to install adobe flash by the given site again. then i can take a course…. if i close the browser again and open it to take another or to resume a intercepted course the "flash-player-needed"-site is shown again.

    what do i have to do, to not have to install the adobe plugin over and over again????
    thx in advance

    Monday, November 9, 2009 8:23 PM

All replies

  • Dear die_sandy,

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Vishwajeet Kumar Mishra,
    Microsoft Learning Tier 2 Support Team.

    • Proposed as answer by Jamie A Wednesday, November 11, 2009 10:13 AM
    Monday, November 9, 2009 11:47 PM
  • The course must be launched with Internet Explorer 6 or later, the (slightly misleading) Flash Player error appears when using Firefox or Chrome etc
    • Proposed as answer by Jamie A Wednesday, November 11, 2009 10:13 AM
    Wednesday, November 11, 2009 10:13 AM