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Vista Home Premium not genuine RRS feed

  • Question

  • A few months ago I had a really bad virus on my computer and this validation issue appears to be a side-effect of the removal of the virus. I regularly get messages saying that my copy of windows is not genuine and that aero will not work. I am unable to get automatic updates, and the control panel is inaccessable (the box appears briefly and then goes). I have tried running "net start slsvc" as an administrator through cmd prompt but this does nothing other than providing the following error message.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 53507 has occurred.

    The system cannot find message text for message number 0xd103 in the message fil
    e for BASE.


    Also attached are the results from the MGAD Tool.
    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-BWBRM-3YCHF-HVC3J
    Windows Product Key Hash: LRZ73BqzgkFPzARdwsS2C2eF4/8=
    Windows Product ID: 89578-OEM-7304115-95461
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {65336445-73B8-482B-9277-D88B63DE1D05}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{65336445-73B8-482B-9277-D88B63DE1D05}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVC3J</PKey><PID>89578-OEM-7304115-95461</PID><PIDType>3</PIDType><SID>S-1-5-21-2970778986-994842333-447532342</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI PLUS ACPI BIOS Revision 0705</Version><SMBIOSVersion major="2" minor="4"/><Date>20070604000000.000000+000</Date></BIOS><HWID>C4A03007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>AAD2777415BF718</Val><Hash>MATYYc8nkj8Qqzw+oz+NlllWPmk=</Hash><Pid>81602-908-2354491-68039</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Friday, June 6, 2008 2:31 PM

Answers

  • Hello Delivix,

     

      I agree that the Virus may have caused this issue.  The only error code I see is "Online Validation Code: 0x80070426" which means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service has stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered with the Software Licensing Service files and flages itself as Non-Genuine.

     

      I see that you have already tried the "net start slsvc" command to Force Start the service and while I have never seen that resulting error message before, it doesn't sound good. Vista does not appear to be processing the "net start slsvc" command correctly (or something is suppressing the service from starting) and as such, the issue appears to be larger then just a Software Licensing problem.  I would suggest contacting Vista core support at http://support.microsoft.com

     

      But before you contact Vista Support, please try my Force Start "net start slsvc" steps, one more time, as well as some alternative steps for starting the Service:

     

     

    Force Start steps:

     

    1. Click the Start button

    2. Type: cmd in the Start Search field

    3. At the top the Start window, you will see cmd.exe

    4. Right Click cmd.exe and select Run as Administrator

    5. Type: net start slsvc

     

    Alternative Steps:

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, click on the Start button under Service Status.

    8. Last, restart your computer. 

     

    Hope this helps,

    Darin Smith

    WGA Forum Manager

    Friday, June 6, 2008 11:33 PM

All replies

  • Hello Delivix,

     

      I agree that the Virus may have caused this issue.  The only error code I see is "Online Validation Code: 0x80070426" which means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service has stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered with the Software Licensing Service files and flages itself as Non-Genuine.

     

      I see that you have already tried the "net start slsvc" command to Force Start the service and while I have never seen that resulting error message before, it doesn't sound good. Vista does not appear to be processing the "net start slsvc" command correctly (or something is suppressing the service from starting) and as such, the issue appears to be larger then just a Software Licensing problem.  I would suggest contacting Vista core support at http://support.microsoft.com

     

      But before you contact Vista Support, please try my Force Start "net start slsvc" steps, one more time, as well as some alternative steps for starting the Service:

     

     

    Force Start steps:

     

    1. Click the Start button

    2. Type: cmd in the Start Search field

    3. At the top the Start window, you will see cmd.exe

    4. Right Click cmd.exe and select Run as Administrator

    5. Type: net start slsvc

     

    Alternative Steps:

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, click on the Start button under Service Status.

    8. Last, restart your computer. 

     

    Hope this helps,

    Darin Smith

    WGA Forum Manager

    Friday, June 6, 2008 11:33 PM
  • Hi Darin,

    thank you for your swift response, unfortunately neither of the solutions you have suggested works, so I will follow your advice and refer my case to the core support team. Thanks again.

     

    Saturday, June 7, 2008 3:21 PM