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My security center says everything is on, but no green circle ..... RRS feed

  • Question

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    My security center says everything is on, but no green circle or red circle. I unistalled it,then used clean tool and then reinstalled it. Now everything in my security says fine but when I click,in program files, live onecare doesn't come up. It freezes on me, but computer says fine.  Also there was a file I had before in my task manager that took up alot of space named somethin like Msmpeng.exe something and that is gone. Also some weird *** is happening with my computer, so maybe a virus destroyed live onecare and then messed with my registry or something. I need help bad cause this is a family computer and people download stuff all day, especially being summer. Thank you

     

    Also, I am using xp service pack 3 I believe that was the last update. Goodie

    Thursday, May 22, 2008 10:34 AM

Answers

All replies

  • I think it may be worthwhile removing OneCare - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=663806&SiteID=2 and running the cleanup tool - 

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

     

    Then, install OneCare from http://onecare.live.com and activate/subscribe with the LiveID for your subscription.

     

    Since the Windows Security Center reports that all is well, I suspect that OneCare is running, but if the program isn't giving you a tray icon and you can't actually open the program, a reinstall may be the way to go.

     

    If a reinstall doesn't resolve the problem, try repairing .Net Framework:

    To repair .Net Framework 2.0 on XP:

    Open Control Panel

    Select Add or Remove Programs

    Locate Microsoft .Net Framework 2.0

    Select the entry and when the installer launches, select Repair.

    Reboot when it completes.

     

    Alternatively, see this KB article:

    http://support.microsoft.com/kb/306160

     

    To remove a corrupt .Net Framework install, use this tool:

    http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip

     

    The download of .Net Framework 2.0 can be found here:

    http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

     

    To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

    http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

     

    If the above does not resolve the problem with OneCare, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Thursday, May 22, 2008 12:44 PM
    Moderator
  • still doesn't work. I just bought a new malware,virus and firewall setup, because I have at least 7 people that actviley use this computer and I can't watch what they do. Since I can't access live onecare and I can't completely unistall it, even with tool, do I need to go through out the registry and delete values then clean registry then reinstall it manually or is that pointless due to the tool not being able to do so? I liked live onecare , except the size of the suite (referring to the amount of cpu it uses basically slowing computer to a hault, except mine only slowed it to what ti should be running at,LOL). Anyways, I would like to get this working again, so that everyone can do their part and I don't have to be one of those pains in the a%^ moderators that is constantly telling you no.  Hope someone can help with a resolutioin.  Have a great memorial day !

    Friday, May 23, 2008 11:28 AM
  • What happens when you run the cleanup tool?

    And, I'm concerned about your statement of the amount of CPU you say OneCare was using. If it was hogging CPU and slowing the PC to a crawl, something was conflicting with OneCare on your PC.

    -steve

     

    Friday, May 23, 2008 2:56 PM
    Moderator
  • In fact, expanding on my last thought, if you were seeing high CPU usage from OneCare *and* now you can't run OneCare *and* the Windows Security Center thinks that your PC is fully protected, I have a suspicion that the conflict may well be another security program.

    -steve

    Friday, May 23, 2008 2:58 PM
    Moderator
  • i didn't have any security programs before this one went bad. This computer had a nasty virus so I just wipe everything and reinstalled windows xp. But now I have some.  Unless you count the windows defender thing that was on the computer. Xp did come bundled with norton but I removed that right away because norton is garbage.
    Friday, May 23, 2008 3:29 PM
  • Give the Norton Removal Tool a shot - 

    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe *if* your reinstall of Windows was actually a factory restore, followed by an uninstall of Norton via add/remove programs.

     

    Perhaps it didn't completely uninstall when you removed it before installing OneCare.

     

    And you haven't yet told me what happens when you run the OneCare cleanup tool other than "didn't work."

     

    -steve

    Friday, May 23, 2008 5:36 PM
    Moderator
  • well, when I run the tool it removes it and there is no file in programs or in add/remove either. When I go to security center it says I am being protected by windows live one care. I ran the tool twice to make sure it was gone, but i'll do it again.I will also run my registry cleaning tool.

     

     "And you haven't yet told me what happens when you run the OneCare cleanup tool other than "didn't work."

     

    I guess the best answer to this is that my computer has no record of windows live one care , yet my security center says I am being protected by it. I hope that helps out. 

    Saturday, May 24, 2008 6:41 AM
  • If the Windows Security Center is falsely reporting OneCare as active:

    Windows Security Center fix - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2469173&SiteID=2

     

    -steve

    Monday, May 26, 2008 7:39 PM
    Moderator